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Lexus of Smithtown

St. James, NY

4.6
1,090 Reviews

700 Middle Country Road

St. James, NY

11780

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1,090 Reviews of Lexus of Smithtown

August 16, 2022

Courteous, knowledgeable people to deal with. Our sales person Samantha was excellent. She made the whole process enjoyable. More

by Thom B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Tremley, Samantha Klaus
Aug 16, 2022 -

Lexus of Smithtown responded

Thank you Thom for the kind words and 5-star review, they are truly appreciated!

August 06, 2022

Very pleasant experience - sales, finance and product tech staff were all knowledgeable and professional - Ken, Denise and Rob More

by JP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Kenneth Goldberg, Denise Plourde
Aug 09, 2022 -

Lexus of Smithtown responded

Thank you JP for the kind words and 5-star review, they are truly appreciated!

August 04, 2022

I've purchased and leased cars from this dealership as well as others but found the sales rep I dealt with this year was exceptional. Her name is Krista Ashtown. She contacted me earlier in the year to i More

by Avderosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Alotta, Krista Ashdown
Aug 09, 2022 -

Lexus of Smithtown responded

Thank you Anthony for taking the time to share in detail your 5-star experience working with Krista. I am very happy to hear that she was able to provide you with such amazing assistance while going over all of your options.

July 22, 2022

A very pleasant experience from beginning to end . Renee- Aaron and rob were great. This is my 4th car from same dealership and have never had a bad experience More

by Isj44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Hartman, Carlos Rivero
Jul 28, 2022 -

Lexus of Smithtown responded

Thank you for taking the time to share your 5-star experience and - more importantly - for being a loyal Lexus of Smithtown guest! We know you have many dealerships to choose from and we're honored that you've continually chosen to work with our team and that they've been able to provide you with such excellent assistance. Enjoy your new Lexus and please feel free to contact us at any time should you have any questions.

July 21, 2022

Everyone from the salesperson to the the finance guy to the tech guy were very helpful More

by Isj44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Hartman, Aaron Trembley, Carlos Rivero
Jul 28, 2022 -

Lexus of Smithtown responded

Thank you for your kind words and 5-star review, they are truly appreciated!

June 25, 2022

I had a very good experience with Gloriana, the Technician Associate at the Lexus Dealer. She was quite helpful and went the extra mile to help me with the technology system in my new Lexus. She al More

by New York
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gloriana the Technician Specialist
Jul 08, 2022 -

Lexus of Smithtown responded

Thank you for taking the time to share your experience with us. I am pleased to hear that Gloriana was able to provide you with such outstanding assistance!

May 15, 2022

This Dealership Shines BEST When Seen Through Your RearView Mirror ! ULTRA LOW-BALL trade-in Quote which would insult even a total moron based on the premise that if the car gets in an accident it More

by raypreis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Greene
May 16, 2022 -

Lexus of Smithtown responded

Thank you for taking the time to provide feedback from your most recent visit. We want every interaction to leave a lasting and positive impression and I am sorry to hear that was not the case for you. A lot goes into creating trade-in appraisals including all of the vehicle features, current market conditions and dealership needs. I am sorry to hear that you were not happy with the appraisal you were provided but, if you’d like to discuss it in further detail, our General Sales Manager would be happy to speak with you. Please feel free to reach out to us at (631) 360-3200 at your convenience.

April 02, 2022

It was such a nice experience for buying a car for the first time. Bill made sure I had everything I needed and I’m so happy with my new Lexus. More

by Kimk13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Pottetti, Aaron Trembley, Victoria Vilchez
Apr 11, 2022 -

Lexus of Smithtown responded

Thank you Kim for taking the time to share your 5-star experience working with Bill. I am very happy to hear that he made your first car buying experience one to remember! Enjoy your new Lexus and do not hesitate to reach out should you have any questions.

March 31, 2022

Pleasant sales experience. Delivery was easy and car was perfect. Non pushy and great price. More

by Jamesdbruno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbas Rajani, Robert Rossworn, Denise Plourde, William Pottetti, Phil Rodriguez, Frank Politi, Dominique Alotta, Samantha Klaus, Christian Reyes, Carlos Rivero
Apr 11, 2022 -

Lexus of Smithtown responded

Thank you James for the kind words and 5-star review, they truly are appreciated!

February 19, 2022

The experience of purchasing a Lexus from Lexus of Smithtown was wonderful. The people I dealt with, bill and Victoria were incredible More

by Richwmorrison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Pottetti, Victoria Vilchez
Mar 01, 2022 -

Lexus of Smithtown responded

Thank you Rich for taking the time to share your 5-star experience with us. I am very happy to hear that Bill and Victoria were able to provide you with such excellent assistance. Enjoy your new Lexus and please feel free to contact us should you have any questions.

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