Lexus of Smithtown

Great experience Dealt with Frank Galante & Quinn Mui. Quinn was a great sales consultant and really made sure I was happy! Frank the general manager tried very hard Dealt with Frank Galante & Quinn Mui. Quinn was a great sales consultant and really made sure I was happy! Frank the general manager tried very hard to give me the lowest number. Entire staff were very friendly and helpful. More

It was a very pleasant experience In our attempt to buy a GX-460 we went to 3 different dealerships - Massapeaqua, Rockville Center & Smithtown/St. James. By far, and without question, In our attempt to buy a GX-460 we went to 3 different dealerships - Massapeaqua, Rockville Center & Smithtown/St. James. By far, and without question, Lexus of Smithtown FAR exceeds the others in professionalism, expertise, facility & staffing. Do not bother to go to the other two, they are a mess. But at Lexus of Smithtown/St. James the staff, including Quinn who was our Salesman, were very accommodating. Even after I needed ANOTHER test drive (I went back multiple times & drove several vehicles) I was still treated respectfully and allowed to make my OWN decisions on MY time. There are so many other dealerships (& car buying experiences in general) where you are nagged & pressured & pushed along. That was not the case here & I appreciated that. After purchase, the finance women and the "technician" (Justin) that showed us how to work the car were very good to. I did not have 1 bad experience there. More

A-One Dealership for Leasing to Service We have been going to Lexus of Smithtown for over 24 years and have been extremely satisfied with the overall knowledge, friendliness and professional We have been going to Lexus of Smithtown for over 24 years and have been extremely satisfied with the overall knowledge, friendliness and professionalism of everyone when leasing our new Lexus. It has been a pleasure interfacing with Sales Manager Bob Rossworn. Bob is very family friendly and diligent in reviewing the latest Lexus model improvements toward reaching a pleasant, no pressure decision on our next Lexus lease with all the options we prefer. Denise Plourde from Finance is so efficient and provided all the interfaces for getting our new registration, insurance coverage notifications and financials simply without any effort on our part. When we scheduled our new Lexus pick-up, Michael Mandolese, Sales Consultant, transferred our license plates and finalized the paperwork for accepting our new Lexus along with the keys. We especially enjoyed our very special treatment when, at our request, a big red bow was put on top of our new car and we had a great photo op with everyone who helped us. Abbas Rajani is an excellent technical specialist who comfortably went over in a clear and precise manner all the Lexus instrument controls so that we could understand and select our preferences for an enjoyable and safe usage of our new Lexus. We would strongly recommend this dealership for your next Lexus. Thank you to all the personnel we deal with at Smithtown Lexus for always giving us a pleasant experience when we have questions or need help in any way. More

Great Experience All Around Jason was friendly straight forward and was able to answer all our questions in an effective manner. This is the 2nd car that we've leased from Lexus Jason was friendly straight forward and was able to answer all our questions in an effective manner. This is the 2nd car that we've leased from Lexus of Smithtown and as long as sales representatives like Jason are around we will continue to come back. Great job Jason More

No Hassle, leased from afar without any issues! Frank was simply great. He made leasing the car from another state a simple process with everything completed seamlessly over the phone. The price he Frank was simply great. He made leasing the car from another state a simple process with everything completed seamlessly over the phone. The price he offered made going to my local Lexus dealership in Connecticut simply ridiculous in comparison. Would recommend both Frank and Lexus of Smithtown in a heartbeat. Thank you! More

Our experience with Michael Rothstein Michael was both effective and amiable. He made our decision to purchase our third straight Lexus an easy and painless experience. He worked with us Michael was both effective and amiable. He made our decision to purchase our third straight Lexus an easy and painless experience. He worked with us to insure that our preferences were fulfilled and he didn't overly push particular products, a technique that he recognized would have turned us off. Over-all, the experience with both Michael and his supervisor, who also seemed sincerely interested to creating both a rapport with the perspective buyer as well as a sale of the vehicle; left us very happy that we had stayed with the Lexus establishment for a third time in succession. More

Looking for a personable dealership with drive away pricing A dealership has to be special to get us to drive the gauntlet from western Nassau to Smithtown. We've done that now for three Lexus leases. After e A dealership has to be special to get us to drive the gauntlet from western Nassau to Smithtown. We've done that now for three Lexus leases. After experiencing the Lexus dealers closer to me I refused to be part of the mill/factory approach to customers. Their pricing model is one of 'get what they can', assuming uneducated consumers. None of that at Lexus of Smithtown. Bob Rossworn has been involved with all of my purchases and he is a sweetheart. As a Sales Manager he delegated the actual selling to the capable hands of Kenny Goldberg and I was given all the time and information we needed to make our decision....and we know the pricing was competitive. On delivery Bas spent all the time we needed to go over all of the details we needed to know to enjoy the vehicle. Three years and we'll visit again. More

Painless Purchase of 2016 Lexus NX Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process was transparent, and the Sales Team and Support conducted themselves very professionally. Overall- just what you should expect from a premium vendor. More

A friendly atmosphere. Knowledgable professionals please! This is my third Lexus purchase or Lease from Lexus of Smithtown. Bob Rossworn walked me through my decision like a caring friend. His patience with This is my third Lexus purchase or Lease from Lexus of Smithtown. Bob Rossworn walked me through my decision like a caring friend. His patience with my lack of knowledge and his generosity sharing his knowledge of his cars helps me to trust that it's not just a sale for him. He took the time to introduce me to the other team members and explain the entire process from start to finish. Abbas Rajani is nothing short of a generous genius who never grows impatient with technical questions that to him most certainly seem rather elementary! Denise Plourde despite looming family health concerns was diligent and thoughtful in her working through last minute financial considerations for my protection. Lastly Jeff Rosales was fun and lighthearted as he delivered my car to introducing all the new bells and whistles that make driving my new RX350 a even better treat than it has always been. If you're going to invest in a luxury car why not treat yourself to the best, Lexus of Smithtown! More

Traded a 2005 RX330 for a 2016 RX350 Traded in a great car for a wonderful car. Great staff and service. My wife and I were treated with great respect. Starting with Michael Mandolese Traded in a great car for a wonderful car. Great staff and service. My wife and I were treated with great respect. Starting with Michael Mandolese from sales whom sold us the RX330 in 2005, the BEST! Next was Denise Plourde from finance, also was the best explained everything and gave us a gift. Finally, there was Justin and Fahad from technology they explained all the new toys we got (and we got some)! Thank You to all for making our purchase a great experience. More