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Lexus of Smithtown
St. James, NY
1,093 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,093 Reviews of Lexus of Smithtown
February 17, 2016
RX350 Quinn was a very nice and fair salesperson to work with. He was honest and did not spend anytime giving us the run around on anything. The wait for th Quinn was a very nice and fair salesperson to work with. He was honest and did not spend anytime giving us the run around on anything. The wait for the finance department was too long, but the rest of our experience was great. More
by acepoint41
Employees Worked With
Denise Plourde, Quinn Mui
February 10, 2016
Horrendous service visit! I received a recall notice for my car, called Lexus of Smithtown and made an appointment to bring it in. I dropped the car off on the way home from w I received a recall notice for my car, called Lexus of Smithtown and made an appointment to bring it in. I dropped the car off on the way home from work for an appointment the following morning. I also spoke to a salesman and asked him to appraise it to trade in while they had the car. I also told them that, even though the recall letter said "if possible, please have 1/4 tank of gas or less," I had a full tank and that I expected it to be that way when I picked it up. This morning they call to verify with me that the car was there for an oil change and that it appeared to be leaking oil. I told them that I had not brought the car there for an oil change and that there was no way it was leaking oil (the car is garaged and there is no oil on the floor). Then they don't call to tell me it's ready; I have to call them. I go to pick up the car and it has 1/2 tank of gas and they didn't have time to appraise it because of the snow. How long does it take to appraise a car? They had it for 24 hours! The snow affected the appraiser's ability to appraise??!! They lost my business! And I'm about to shell out almost $50,000 for a new vehicle! I also complained to both the young lady who telephoned me regarding my service appointment as well as to an online survey, and no one contacted me. Someone DID contact me regarding my new purchase, but failed to mention anything about my lack of satisfaction with the service appointment. More
by DRL
February 02, 2016
Certified Pre-Owned Lexus ES 350 I had a great experience with this dealership. They were kind, courteous, efficient and very helpful. They went above and beyond to help me find the I had a great experience with this dealership. They were kind, courteous, efficient and very helpful. They went above and beyond to help me find the right vehicle. I recommend Frank Loviglio as your sales consultant, Robert Meyer as your financial manager, and Jeffrey Rosales as your tech specialist. Tim Burns is an excellent sales manager. More
by bory606
Employees Worked With
Frank Loviglio, Tim Burns, Robert Meyer, Jeff Rosales
February 01, 2016
Satisfaction Guaranteed! From start to finish we found a professional and knowledgeable sales person in Quinn Mui at Smithtown Lexus. We have purchased many vehicles in the From start to finish we found a professional and knowledgeable sales person in Quinn Mui at Smithtown Lexus. We have purchased many vehicles in the past and by far found Smithtown Lexus to be a rewarding experience in all aspects of the new vehicle (ES 350). Had the car for only two weeks and feel 100% satisfied with the dealership and vehicle. We would definitely recommend this dealership to family and friends. More
by janet123
Employees Worked With
Tim Burns, Robert Meyer, Quinn Mui, Jason Tinling, Jim O'Connor
January 28, 2016
Truly Outstanding Experience Frank is meticulous, knowledgable and extremely helpful. I am so happy I am now apart of the Lexus family. Everyone at the dealership is friendly and Frank is meticulous, knowledgable and extremely helpful. I am so happy I am now apart of the Lexus family. Everyone at the dealership is friendly and helpful. Thanks! Laura L More
by Alyssa21
Employees Worked With
Tara Gorman, Frank Loviglio, Jim O'Connor
January 26, 2016
Another positive experience This is our second car from Lexus of Smithtown. Glad we came back again. Traded in our IS 250 for an NX 200. Love it. This is our second car from Lexus of Smithtown. Glad we came back again. Traded in our IS 250 for an NX 200. Love it. More
by twinsplusk
Employees Worked With
Abbas Rajani, Walter Maron, Jeff Rosales
January 25, 2016
Great Cars, Great People Great Service I just turned in my 2013 Lexus GX 460 and picked up a brand new 2016 Lexus GX460. I decided to stay in the same vehicle because I had no service issu I just turned in my 2013 Lexus GX 460 and picked up a brand new 2016 Lexus GX460. I decided to stay in the same vehicle because I had no service issues and the team at Lexus is a pleasure to deal with. My salesperson Matt Trubia was once again fantastic. He reads his customers "needs" very well and does not waste time or play games. Great for people who are busy. Jeff Rosales went over every aspect of the car and showed me exactly how to work all of the new features. Some features require apps and passwords, which I could not remember. Jeff was extremely calm and patient. He also gave me his card in case I have any questions once I start using the vehicle. I have been involved with this dealership for 3 years now and their service is second to none. I highly recommend them and look forward to the next 3 years. More
by cfoy24
Employees Worked With
Matt Trubia, Jeff Rosales
January 21, 2016
New car purchase/ Service Sales team was great. They gave me a great price on my trade and helped me build the car of my dreams. The salesman was Matt Trubia and my service a Sales team was great. They gave me a great price on my trade and helped me build the car of my dreams. The salesman was Matt Trubia and my service adviser was August Santini. Nothing but great things to say about them both I highly recommend Lexus of Smithtown. -Kevin Blom More
by darksideracer213
Employees Worked With
Matt Trubia, August Santini
January 21, 2016
A positive and professional experience! I would highly recommend dealing with the team at Smithtown Lexus. This is our third time with this dealership and Quinn, Robert and the rest of the I would highly recommend dealing with the team at Smithtown Lexus. This is our third time with this dealership and Quinn, Robert and the rest of the team provide unparalleled service and professionalism. They treat you with respect and try and make the whole experience a positive one! More
by LisaD
Employees Worked With
Denise Plourde, Robert Meyer, Quinn Mui, Jim O'Connor
January 19, 2016
Treatment with utmost respect I would highly recommend the Team at Smithtown Lexus to anyone entertaining shopping for a new whip. The experience was painless and comforting start I would highly recommend the Team at Smithtown Lexus to anyone entertaining shopping for a new whip. The experience was painless and comforting starting with Louise at reception. Untypical to what we have encountered in the past with many other dealerships . Tim Burns the Sales Manager introduced my wife and I to Frank Loviglio and it was honestly, smooth sailing from there. Frank heard and listened to what we had to say, considered all of our options and took care of business. The short of it is, the service was extraordinarily exceptional by simply doing what he said he was going to do. Frank and Tim worked together to put us in our brand new RX350, which is a cream puff btw, and the rest is history. Rob Myer in finance was the icing on the cake to seal the deal for us and making the numbers right for our long term relationship with Smithtown Lexus. Cant wait until our other lease is up. Already looking forward to working with them again. Lets Go Rangers! More
by Lex Go Rangers
Employees Worked With
Frank Galante, Tim Burns, Robert Meyer
