Lexus of Smithtown

Excellent end-to-end customer service. We recently purchased a Lexus and had the great fortune of working with Sales Professional, Christopher Bello. Chris guided us through the entire pro We recently purchased a Lexus and had the great fortune of working with Sales Professional, Christopher Bello. Chris guided us through the entire process and we appreciate all he did for us. I also appreciate his team (Sales and Finance managers). Led by Chris, they made for a great experience. More

Nx300h lease Easiest process I have ever gone through. All staff were wonderful and helpful. There was no pressure throughout the entire process and everyone took Easiest process I have ever gone through. All staff were wonderful and helpful. There was no pressure throughout the entire process and everyone took the time to explain every detail. More

Very professional friendly people Had a good experience at the dealership very laid back relax setting sales process was swift and painless I would definitely recommend Lexus of smith Had a good experience at the dealership very laid back relax setting sales process was swift and painless I would definitely recommend Lexus of smith town More

Poor Customer Service After Leasing 5 Cars from this Dealers My Dad leased 5 Suv's from this dealership over the years and on his sixth one there was an overlap in one lease to the next. Both the Service Manage My Dad leased 5 Suv's from this dealership over the years and on his sixth one there was an overlap in one lease to the next. Both the Service Manager and the Salesman assured us this would be taken care of. It was not and the issue was submitted to a collection agency. Not would you would expect after so many years of loyalty to one particular dealership. More

Leased my car Great customer service. A mistake was made and fixed right away. Had a new car within a day. I will be getting my next car from them. Great customer service. A mistake was made and fixed right away. Had a new car within a day. I will be getting my next car from them. More

A+ experience, in every capacity!!! A no pressure, professional, knowledgeable and all around wonderful experience!! On a whim, we went to Smithtown Lexus after a horrible experience at A no pressure, professional, knowledgeable and all around wonderful experience!! On a whim, we went to Smithtown Lexus after a horrible experience at another Lexus dealership and we could not have been happier. Our salesman, Charles Greene was a breath of fresh air; so professional, cordial, extremely patient, personable, articulate and just all around a pleasure to work with. The dealership is a class act; every detail tended to. Highly recommend!!! More

Professional and courteous Second time leasing a car from Lexus of Smithtown. Service professional, thorough. Ken Goldberg, our sales person, was knowlegable and helpful. Mad Second time leasing a car from Lexus of Smithtown. Service professional, thorough. Ken Goldberg, our sales person, was knowlegable and helpful. Made process of getting a car a pleasure. Would definately go back. Kudos to Shawn Janusz for his patience teaching us the details of using all the tech! More

Little things make a big difference Sales people were great, John Valven, and Shawn Janusz as well as Denise Plourde in Finance. We expected the car to be detailed before we picked it up Sales people were great, John Valven, and Shawn Janusz as well as Denise Plourde in Finance. We expected the car to be detailed before we picked it up, if it was it wasn't a very good job. Also thought the mats in the car should have been replaced, while it is a used car, for $ 26,988.00 I think the dealership could afford to put new mats in the car. The people we dealt with were great, they made the process very easy, but new mats and and having the car detailed would have made the whole experience perfect. More

Lexus is300 Great service, good price, nice car. This is my review of the lexus is300 from lexus of smithtown. I would go again to lexus of smithtown Great service, good price, nice car. This is my review of the lexus is300 from lexus of smithtown. I would go again to lexus of smithtown More

Worst service experience ever They damaged and switched out parts from my car the next day after I purchased it in service and don't want to take responsibility for it. and was bou They damaged and switched out parts from my car the next day after I purchased it in service and don't want to take responsibility for it. and was bought into service on a 2016 Lexus with 11k miles and L certified. I would have thought the mechanical issues would have been taken care of considering its L certified and should under go 161 multi point inspection but nope. And they scratched up my 4 window pillars and mirror covers as well numerous other parts More