Lexus of Smithtown

Stellar experience overall from start to finish at Lexus of Smithtown with Gloriana and Denise of Smithtown with Gloriana and Denise More

I bought my Lexus July 2017. I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would sugges I was diligent in having it serviced at the suggested time. It was usually twice a year. I had no problems and trusted the service agent would suggest all the work that needed to be done according to mileage. In April of 2024, I had a problem. My carpets were wet, and my radio amplifier did not work. The problem was clogged sunroof drains. It flooded my car. I was handed an estimate of $8,821.93 for carpet, padding, mold, and amplifier. I have looked over all my invoices for 7 years. Not once did they clean the drains or inform me that I needed to do it. It was not in the owner's manual. I spent $5,865.36 at that dealership for service in those 7 years. I sold the car at a loss and got a Nissan. I am so disappointed because I loved that car. Just a warning about checking your sunroof drains. The agents should take note. More

I had the pleasure of working with salesman Bill Pottetti who (after securing my downpayment) locked my car into Fort Knox until all the paperwork was completed. I managed to get the last red Lexus NX; ther who (after securing my downpayment) locked my car into Fort Knox until all the paperwork was completed. I managed to get the last red Lexus NX; there were a slew of customers who wanted it. The entire process was painless, and that's saying a lot. Bill had Milano cookies and pistachio nuts on hand (never car shop while you're hungry!) during the signing process. Overall, a wonderful experience. More

BOUGHT SUV MAY 2024. can’t say enough about how great this experience was. This is our third purchase from Lexus Of Smithtown. our sales rep Fahad Tariq was knowledgable can’t say enough about how great this experience was. This is our third purchase from Lexus Of Smithtown. our sales rep Fahad Tariq was knowledgable, helpful, and I would highly recommend his assistance to anyone purchasing a vehicle from Lexus of Smithtown More

I had an excellent experience in purchasing my 2023 preowned ES350 from Carlos. He was very professional and courteous and made the transaction easy. His manager Matt informed me when the dealership ha preowned ES350 from Carlos. He was very professional and courteous and made the transaction easy. His manager Matt informed me when the dealership had a vehicle in the color and options I was interested in. The Technology Specialist Hailey explained very well how all of the features worked. They all did an outstanding job! More

Great Experience. Gloriana is a pleasure and really has your best interests in mind. She is one of the best sales people I’ve ever had the pleasure of dealing with. Th Gloriana is a pleasure and really has your best interests in mind. She is one of the best sales people I’ve ever had the pleasure of dealing with. The car buying process was easy and smooth from the beginning. The whole team at Lexus was nothing but professional and helpful throughout. I would recommend Gloriana and Lexus of Smithtown to whoever is in the market for a quality car. More

Denise was one of the nastiest people I have ever dealt with. She should be working at a Walmart as a cashier! One would expect a refined employee from Lexus. Not the case here at this dealership. And was with. She should be working at a Walmart as a cashier! One would expect a refined employee from Lexus. Not the case here at this dealership. And was this Charles first day one the job? Absolute flakes, nasty and unprofessional! No thank you!! More

Unsatisfactory service department. They do not provide updated information on the progress of your car’s service and do not provide an itemized estimate of service, The service departm They do not provide updated information on the progress of your car’s service and do not provide an itemized estimate of service, The service department charges top dollar and has no appreciation of its’s customers. Upon picking up our vehicle we were treated as if we were a bother. After five days of having our car, with no communication, we finally picked up our car which was not even washed and detailed. We do not recommend the service department! More

Carlos at Lexus of Smithtown was knowledgeable, courteous and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara th and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara the inventory manager was also helpful, as was Salman the sales manager. More

I had a great experience with Lexus of Smithtown, Evan was honest and upfront with everything which made the purchase of my first Lexus a pleasurable experience. From Evan to the finance department and ev was honest and upfront with everything which made the purchase of my first Lexus a pleasurable experience. From Evan to the finance department and everyone that assisted me, I highly recommend this dealership. More