Lexus of Smithtown

Unsatisfactory service department. They do not provide updated information on the progress of your car’s service and do not provide an itemized estimate of service, The service departm They do not provide updated information on the progress of your car’s service and do not provide an itemized estimate of service, The service department charges top dollar and has no appreciation of its’s customers. Upon picking up our vehicle we were treated as if we were a bother. After five days of having our car, with no communication, we finally picked up our car which was not even washed and detailed. We do not recommend the service department! More

Carlos at Lexus of Smithtown was knowledgeable, courteous and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara th and patient throughout the 8 months while I narrowed in on a vehicle. Most importantly, he was honest, never even uttering a misleading word. Tara the inventory manager was also helpful, as was Salman the sales manager. More

I had a great experience with Lexus of Smithtown, Evan was honest and upfront with everything which made the purchase of my first Lexus a pleasurable experience. From Evan to the finance department and ev was honest and upfront with everything which made the purchase of my first Lexus a pleasurable experience. From Evan to the finance department and everyone that assisted me, I highly recommend this dealership. More

I commend the wisdom of Lexus of Smithtown for promoting Salman Umar to General Sales Manager at Lexus of Smithtown. When I had concerns with a newly leased vehicle he proved to be an active listener and Salman Umar to General Sales Manager at Lexus of Smithtown. When I had concerns with a newly leased vehicle he proved to be an active listener and then provided available solutions to my concerns. His people and managerial skills are outstanding. More

Evan Roth was the person that took care of me when I called. He is a great asset to Smithtown. He went out of his way to answer every single question I had. I found him very knowledgeable and very per called. He is a great asset to Smithtown. He went out of his way to answer every single question I had. I found him very knowledgeable and very personal. I was amazed that he followed up to make sure that I was happy and if I had any questions not to hesitate to call him. I would rate him a 10. More

Pleasant experience of leasing a Lexus from Carlos at Smithtown Lexus. Process was smoothe and professional. No games. The Finance Manager was a pleasure to work with as well. Highly recommend stopping Smithtown Lexus. Process was smoothe and professional. No games. The Finance Manager was a pleasure to work with as well. Highly recommend stopping by and working with these gents. Also love the car which was delivered as promised. More

Justin and Rob were so knowledgeable and patient with us. Always ask for them when you buy from Lexus of Smithtown. The service was above and beyond exceptional. It’s my 5th Lexus with them!! Always ask for them when you buy from Lexus of Smithtown. The service was above and beyond exceptional. It’s my 5th Lexus with them!! More

Robert the Lexus of Smithtown Technical representative was excellent. He thoroughly went through all of the features of the 2023 LX 600 Luxury model. He was courteous and professional. was excellent. He thoroughly went through all of the features of the 2023 LX 600 Luxury model. He was courteous and professional. More

The salesperson Carlos Rivero is the most pleasant and professional that I have dealt with, so is his manager Tim. professional that I have dealt with, so is his manager Tim. More

This experience has been terrific with Shawn and Rob the tech and I look forward to be back tech and I look forward to be back More