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Lexus of Santa Fe

Santa Fe, NM

4.9
419 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 419 reviews

September 04, 2024

Very friendly staff. But the service department has continually failed to fix a problem that I've been in twice for. Each time they say that no problem exists yet the pro More

by LSNYDERSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Sep 07, 2024 -

Lexus of Santa Fe responded

LSNYDERSF, Thank you for informing me about your about your service experience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Josh Welch General Manager jwelch@group1auto.com

August 31, 2024

Brian, my service rep, was superb……Thoughtful, thorough, a good listener and obviously extremely knowledgeable and experienced. I feel very comfortable calling him if some issue about my car arises and hav More

by Becsmail.24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan
Sep 06, 2024 -

Lexus of Santa Fe responded

Hi, thanks for your praise and kind comments about Brian. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2024

Ron helped me check in and was there when I checked out great service! Loved the service! More

by klawicki
Recommend Dealer
Yes
Employees Worked With
Ronald
Aug 31, 2024 -

Lexus of Santa Fe responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Brandon is the BEST! Thought my service was scheduled in Santa Fe but it was really Albuquerque but he made arrangements so I could get it done in Santa Fe More

by KGREENIE32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in Service Dept gets 10 stars!
Aug 23, 2024 -

Lexus of Santa Fe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Santa Fe! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 16, 2024

Staff is excellent to work with. Always very professional and courteous. Brian Brannan kept us informed of the progress and work being performed. Car was super clean when we left. A More

by raida.knapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Aug 18, 2024 -

Lexus of Santa Fe responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 16, 2024

Very professional, friendly and great to work with. Car very clean when we left. Brian kept us up to date on service work More

by raida.knapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brannan, Anthony Baca
Aug 18, 2024 -

Lexus of Santa Fe responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 11, 2024

I love visiting Lexus of Santa Fe for all my service needs at every milestone. I am treated extremely well and surprisingly nothing ever costs an arm and a leg. I wait while the work is being complete More

by majag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Welch, Ron Ayala and Cisco, my technician., Chris J Ortega
Aug 15, 2024 -

Lexus of Santa Fe responded

Hi, thank you for your kind review; we are happy to pass along your comments to Josh, Chris, Ron and Cisco here at Lexus of Santa Fe! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

Excellent, especially Brian who always does a great job! Dealership is clean and attractive. Enjoyable. More

by africaland1300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Aug 11, 2024 -

Lexus of Santa Fe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Santa Fe! We look forward to your next visit! Take care!

August 09, 2024

Excellent service, quick, and Brian was fantastic. Great job all around and an incredible car. More

by Sethrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian! , Chris J Ortega, Anthony Baca
Aug 11, 2024 -

Lexus of Santa Fe responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

August 07, 2024

Our experience with Mr. Chris Ortega and Mr. Brian Brennan were outstanding. Both were very professional and exceptional customer service!!! Very pleased thank you Mr. Ort More

by evabrunoromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Brian Brannan, Chris J Ortega
Aug 10, 2024 -

Lexus of Santa Fe responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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