Lexus of Santa Fe

fraudulent practices We went to purchase a Lexus that was posted online. We got various stories from our salesperson high pressure tactics. We were not pleased withe end r We went to purchase a Lexus that was posted online. We got various stories from our salesperson high pressure tactics. We were not pleased withe end results lots of mistakes on the contract. etc..Now we're stuck with a older car whereas we could have gotten a new car. We tried saving money in the end we paid up the but....never again More

Long term customer Lexus has a great reputation for excellence, the Santa Fe dealership does not disappoint. Everyone I've dealt with has been Very professional and alwa Lexus has a great reputation for excellence, the Santa Fe dealership does not disappoint. Everyone I've dealt with has been Very professional and always willing to go above and beyond. More

Excellent customer service Our decision was what new model Lexus we wanted. Barry Handelsman worked with us very patiently in helping us make the right decision. Lexus has alw Our decision was what new model Lexus we wanted. Barry Handelsman worked with us very patiently in helping us make the right decision. Lexus has always been known for their exceptional vehicles and service, but it is their customer service as exemplified by Barry that brought us back for our third Lexus. As for Lexus of Santa Fe, the dealership is a pleasure to work with. We are always made to feel welcome and appreciated when we are there for service, a new Lexus or with just a question. They earn their customer's business and I respect that. More

Excellent service from Leonard Navarro I always have a wonderful experience at Lexus of Santa Fe! My car is always clean and running better than when I brought it in. Having a loaner is ke I always have a wonderful experience at Lexus of Santa Fe! My car is always clean and running better than when I brought it in. Having a loaner is key. More

recent purchase truly outstanding service , including a loner car. good follow up on showing me how to work certain parts of the car. enjoyed the attention from mr, truly outstanding service , including a loner car. good follow up on showing me how to work certain parts of the car. enjoyed the attention from mr, richard austin. More

jUST WHEN i THOUGHT i FOUND SOMETHING AMISS I bought my car about 2 1/2 years ago and have had Lexus of Santa Fe do all the service work. Their customer service is so extraordinary, I would hol I bought my car about 2 1/2 years ago and have had Lexus of Santa Fe do all the service work. Their customer service is so extraordinary, I would hold them as a marker by which other businesses could be compared. Then I discovered a problem: the courtesy coffee service was less than optimum. They seemed to have replaced the individual coffee creamers with one of those large boxes of powdered creamer. When I got a followup call from their customer service rep after a routine service asking me if their recent service was as I expected it to be, I had to confess that everything was fine except the coffee service was disappointing. I felt silly complaining about the coffee, especially when the rep asked me if I had noticed the container on the side of the coffee pots that contained the small individual coffee creamer that I preferred. Now I really felt silly. I had absolutely nothing to complain about . I wish all businesses I dealt with were as well run as Lexus of Santa Fe. More

A Happy Customer I recently leased a 2015 RX450h. This is my third Lexus and I can't imagine having any other car. I was fortunate to work with Barry Handlesman. He ga I recently leased a 2015 RX450h. This is my third Lexus and I can't imagine having any other car. I was fortunate to work with Barry Handlesman. He gave me all the information I needed to find the right car. I feel like I've made a new friend, someone I can trust to be honest with me. Barry made the whole process a breeze. He has such a warm, yet professional personality. I'm also looking forward to continuing to depend on Leonard Navarro to be my Service Representative. I've always been able to count on Leonard to look after my best interest in caring for my car. He always answers any questions I have whether suggesting the right tires or guiding me to have a service done when it is needed or letting me know what to watch for. Thanks you both for reinforcing the reasons why I own a Lexus. More

Best Buying Experience In my Lifetime Barry Handlesman and Audrey Alison were awesome! The best experience of a lifetime in my Lexus 350 RX purchase--not to be beat! From the first conta Barry Handlesman and Audrey Alison were awesome! The best experience of a lifetime in my Lexus 350 RX purchase--not to be beat! From the first contact through a referral when Audrey and Barry called me after an online inquiry to the picture taking of me as I drove away in my new Lexus, there wasn't a moment of anxiety or feeling pressured. The genuine warmth and caring about your experience as a customer was palpable. My past experiences with the purchase or lease of an automobile were exhausting and bordered on harrassment. But NOT at Lexus of Santa Fe. Everyone was happy, professional, caring and courteous. My research as an academic is in the field of leadership. I studied and worked with Peter Drucker who is recognized as the father of modern management, who asked five key questions on which an organization must focus, 1. What is our mission (or what is the business we are in), 2. Who is our customer, 3. What does our customer value, 4. What are our results, and finally, as a result of deeply probing the first four questions, 5. What is our plan. I can attest to this Lexus dealership as one that would qualify as a transformational workplace/organization which understands their customers and what they value. My experience speaks to the results they provide. Awesome! Sarah Smith Orr More

Excellent service and professional experience I am a first time Lexus owner. Jon Garcia has been a great person to deal with. His dedication to excellent service and immediate attention to any p I am a first time Lexus owner. Jon Garcia has been a great person to deal with. His dedication to excellent service and immediate attention to any problem is met with professional service. People like him are an asset to this dealership. He makes owning a Lexus a true joy. More

Just the best While there are literally dozens of "pros" associated with my service experience at Lexus of Santa Fe (immediate attention, keeping me informed about While there are literally dozens of "pros" associated with my service experience at Lexus of Santa Fe (immediate attention, keeping me informed about the diagnosis and work progress, accuracy of estimates, loaner car policy, down to the coffee and snack bar in the lobby) I can't think of a single thing that even approaches a "con" at this dealership. Kudos. You guys have figured out what it takes to have someone LOVE their dealership. More