Lexus of Santa Fe

recent purchase truly outstanding service , including a loner car. good follow up on showing me how to work certain parts of the car. enjoyed the attention from mr, truly outstanding service , including a loner car. good follow up on showing me how to work certain parts of the car. enjoyed the attention from mr, richard austin. More

jUST WHEN i THOUGHT i FOUND SOMETHING AMISS I bought my car about 2 1/2 years ago and have had Lexus of Santa Fe do all the service work. Their customer service is so extraordinary, I would hol I bought my car about 2 1/2 years ago and have had Lexus of Santa Fe do all the service work. Their customer service is so extraordinary, I would hold them as a marker by which other businesses could be compared. Then I discovered a problem: the courtesy coffee service was less than optimum. They seemed to have replaced the individual coffee creamers with one of those large boxes of powdered creamer. When I got a followup call from their customer service rep after a routine service asking me if their recent service was as I expected it to be, I had to confess that everything was fine except the coffee service was disappointing. I felt silly complaining about the coffee, especially when the rep asked me if I had noticed the container on the side of the coffee pots that contained the small individual coffee creamer that I preferred. Now I really felt silly. I had absolutely nothing to complain about . I wish all businesses I dealt with were as well run as Lexus of Santa Fe. More

A Happy Customer I recently leased a 2015 RX450h. This is my third Lexus and I can't imagine having any other car. I was fortunate to work with Barry Handlesman. He ga I recently leased a 2015 RX450h. This is my third Lexus and I can't imagine having any other car. I was fortunate to work with Barry Handlesman. He gave me all the information I needed to find the right car. I feel like I've made a new friend, someone I can trust to be honest with me. Barry made the whole process a breeze. He has such a warm, yet professional personality. I'm also looking forward to continuing to depend on Leonard Navarro to be my Service Representative. I've always been able to count on Leonard to look after my best interest in caring for my car. He always answers any questions I have whether suggesting the right tires or guiding me to have a service done when it is needed or letting me know what to watch for. Thanks you both for reinforcing the reasons why I own a Lexus. More

Best Buying Experience In my Lifetime Barry Handlesman and Audrey Alison were awesome! The best experience of a lifetime in my Lexus 350 RX purchase--not to be beat! From the first conta Barry Handlesman and Audrey Alison were awesome! The best experience of a lifetime in my Lexus 350 RX purchase--not to be beat! From the first contact through a referral when Audrey and Barry called me after an online inquiry to the picture taking of me as I drove away in my new Lexus, there wasn't a moment of anxiety or feeling pressured. The genuine warmth and caring about your experience as a customer was palpable. My past experiences with the purchase or lease of an automobile were exhausting and bordered on harrassment. But NOT at Lexus of Santa Fe. Everyone was happy, professional, caring and courteous. My research as an academic is in the field of leadership. I studied and worked with Peter Drucker who is recognized as the father of modern management, who asked five key questions on which an organization must focus, 1. What is our mission (or what is the business we are in), 2. Who is our customer, 3. What does our customer value, 4. What are our results, and finally, as a result of deeply probing the first four questions, 5. What is our plan. I can attest to this Lexus dealership as one that would qualify as a transformational workplace/organization which understands their customers and what they value. My experience speaks to the results they provide. Awesome! Sarah Smith Orr More

Excellent service and professional experience I am a first time Lexus owner. Jon Garcia has been a great person to deal with. His dedication to excellent service and immediate attention to any p I am a first time Lexus owner. Jon Garcia has been a great person to deal with. His dedication to excellent service and immediate attention to any problem is met with professional service. People like him are an asset to this dealership. He makes owning a Lexus a true joy. More

Just the best While there are literally dozens of "pros" associated with my service experience at Lexus of Santa Fe (immediate attention, keeping me informed about While there are literally dozens of "pros" associated with my service experience at Lexus of Santa Fe (immediate attention, keeping me informed about the diagnosis and work progress, accuracy of estimates, loaner car policy, down to the coffee and snack bar in the lobby) I can't think of a single thing that even approaches a "con" at this dealership. Kudos. You guys have figured out what it takes to have someone LOVE their dealership. More

Limbo Winners These people would win ANY Limbo Contest HANDS DOWN!!!..........WHY!!!......because they bend over backwards (way over) to do whatever it takes to ens These people would win ANY Limbo Contest HANDS DOWN!!!..........WHY!!!......because they bend over backwards (way over) to do whatever it takes to ensure a satisfied customer. We are first time Lexus Owners (2014-ES350) and absolutely love the car! No high pressure sales tactics, fair pricing. Very professional staff. The car came from a dealer in Utah that had performed the initial prep......not to Lexus of Santa Fe standards........so they re-detailed (cleaned, buffed and waxed) the car and Carl hooked us up with a SMOKIN deal on a full front clear bra (highly recommend this). Audrey was especially helpful!! We highly recommend "Lexus of Santa FE" KUDOS!!!! More

Fantastic Great people great place beautiful cars just absolutely fantastic, love the Lexus experience respect the Lexus covenant and staying true to the cove Great people great place beautiful cars just absolutely fantastic, love the Lexus experience respect the Lexus covenant and staying true to the covenant and very clean More

Outstanding service at Lexus Santa Fe I am the proud owner of a Lexus RX-450H that I purchased at Lexus of Santa Fe in 2009. I am pleased beyond expression with my Lexus. I am even more I am the proud owner of a Lexus RX-450H that I purchased at Lexus of Santa Fe in 2009. I am pleased beyond expression with my Lexus. I am even more pleased with the Lexus Service Manager, Leonard Navarro. I recently complained to him that I never receive after-service surveys from Lexus so I can tell everyone how good a Service Manager he is; and how good the Service Team at Lexus Santa Fe is. So I am taking this opportunity to express my pleasure directly to DealerRater. With a little over 80,000 miles on my car, I have made many service trips to Lexus, always with a pleasant smile to start, a very accurate of cost and time estimate for the service, and punctuality (plus a freshly washed car). Most recently, I had a warning light appear to "Check the Hybrid System". I called Leonard Navarro who was still working at 1830! "Bring it in tomorrow AM and we will have a look". At 0700 the next morning, he rolled my car in for diagnostic and determined that it was just an erroneous "Airbag" error. His staff further explained to me that the Airbag system would work regardless of the error message. Since I was planning to drive to Denver the next day, I was greatly relieved. The error message has never reappeared. My thanks to Lexus of Santa Fe and Leonard. You truly deserve what the Lexus commercials say, "It's the total service". More

Pursuit of Perfection ACHIEVED The process was not only smooth, but enjoyable as well. Irving went above and beyond to make sure my requirements were met and understood what it was The process was not only smooth, but enjoyable as well. Irving went above and beyond to make sure my requirements were met and understood what it was that I needed. I love my new GS and will definitely be purchase from Lexus of Santa Fe again! More