Lexus of Santa Fe

Worth the trip for excellent service and a great car! After having a horrible experience at a Lexus dealer in Colorado, I needed to find a replacement vehicle. I was interested in a 2012 or 2013 IS25 After having a horrible experience at a Lexus dealer in Colorado, I needed to find a replacement vehicle. I was interested in a 2012 or 2013 IS250, which can be difficult to find. I live in Denver, and was unable to find this car in Colorado, so decided to look at the Santa Fe Lexus website. They had the car we wanted, but was it worth the risk to go to NM to obtain a car? I can now say that, indeed, it was well worth the trip! I had read reviews of salespeople at the dealership and it appeared that many had good experiences with Barry Handelsman. So I called Barry and inquired about the car and he was most helpful with answering questions. I then called the next day and learned that it was Barry's day off, but even so, that he was willing to come in and work with me personally, despite having to rearrange his day. I took the leap of faith and hopped a quick one hour flight to Santa Fe. Barry's excellent customer service even extended to picking me up at the airport! He was very helpful and the car was in great shape, which had been a concern. The negotiation process was straightforward, and I never felt pressured or misled. James Curvin in Finance was thorough, helpful and professional and the GM was welcoming and gracious. So if you can't find what you need in Colorado, you might consider making an excursion to Santa Fe! It was a pleasant 5 hour trip back in my new car, and it was an opportune time to check everything out. Barry called the next day to ensure I got home safely, and then following up with an additional call and email later to ensure all was right and that the car met our needs. All in all it was the best car buying experience I have had! Thank you, Barry and Santa Fe Lexus! More

Professional as well as friendly! Barry was very patient in finding the right car for us.... He was tenacious and determined to get us into the Lexus "family". All members of the Lex Barry was very patient in finding the right car for us.... He was tenacious and determined to get us into the Lexus "family". All members of the Lexus team were most helpful and friendly. They explained things clearly and made every effort to satsfy us. This is a classy dealership. More

A Rare Experience I have bought many cars in my life. I love cars. I used to race them! Buying a car can be a worrisome, exhausting and unpleasant experience but Lexus I have bought many cars in my life. I love cars. I used to race them! Buying a car can be a worrisome, exhausting and unpleasant experience but Lexus of Santa Fe puts all of that behind you. Barry Handelsman is an exceptional sales person. He is a friend. He is honest and patient and wonderful to work with. I am a first timer with Lexus and given my experience with Barry and Audrey and James Curvin I will be a faithful Lexus driver. Thank you all at Lexus of Santa Fe More

Lexus of Santa Fe I arrived in Santa Fe the day before & when ready to go sight seeing the next day my 2010 RX350 wouldn't start! Got AAA to jump start my battery, drov I arrived in Santa Fe the day before & when ready to go sight seeing the next day my 2010 RX350 wouldn't start! Got AAA to jump start my battery, drove to Lexus of Santa Fe & they took my car right away, gave me a loaner & within 2 hours my car was washed & ready for me! I was concerned it would be a big repair bill but was only a bad battery! Thank you Leonard Navarro, Service Advisor & Lexus of Santa Fe...you're awesome! Linda K Spicewood, TX More

New Lexus IS 250 Barry had good patience with us while we examined several different Lexuses and tried out two of them. Unlike some others in sales he did not feel th Barry had good patience with us while we examined several different Lexuses and tried out two of them. Unlike some others in sales he did not feel the need to flood us with comments, so I felt under less pressure. More

Both Barry and Audrey were excellent to deal with I enjoyed working with Barry and I bought an excellent Subaru. I felt I was treated as a customer for a new Lexus. I had occasion to deal with Audre I enjoyed working with Barry and I bought an excellent Subaru. I felt I was treated as a customer for a new Lexus. I had occasion to deal with Audrey and the same can be said for her. Good service all around! More

fraudulent practices We went to purchase a Lexus that was posted online. We got various stories from our salesperson high pressure tactics. We were not pleased withe end r We went to purchase a Lexus that was posted online. We got various stories from our salesperson high pressure tactics. We were not pleased withe end results lots of mistakes on the contract. etc..Now we're stuck with a older car whereas we could have gotten a new car. We tried saving money in the end we paid up the but....never again More

Long term customer Lexus has a great reputation for excellence, the Santa Fe dealership does not disappoint. Everyone I've dealt with has been Very professional and alwa Lexus has a great reputation for excellence, the Santa Fe dealership does not disappoint. Everyone I've dealt with has been Very professional and always willing to go above and beyond. More

Excellent customer service Our decision was what new model Lexus we wanted. Barry Handelsman worked with us very patiently in helping us make the right decision. Lexus has alw Our decision was what new model Lexus we wanted. Barry Handelsman worked with us very patiently in helping us make the right decision. Lexus has always been known for their exceptional vehicles and service, but it is their customer service as exemplified by Barry that brought us back for our third Lexus. As for Lexus of Santa Fe, the dealership is a pleasure to work with. We are always made to feel welcome and appreciated when we are there for service, a new Lexus or with just a question. They earn their customer's business and I respect that. More

Excellent service from Leonard Navarro I always have a wonderful experience at Lexus of Santa Fe! My car is always clean and running better than when I brought it in. Having a loaner is ke I always have a wonderful experience at Lexus of Santa Fe! My car is always clean and running better than when I brought it in. Having a loaner is key. More