Lexus of Santa Fe | Page 33

I purchased a used 2020 Porsche Macan on March 9, 2023 from Lexus of Santa Fe, a Group1 Auto dealership. At the time I purchased, I asked how much factory warranty was left and I was told by the Financ from Lexus of Santa Fe, a Group1 Auto dealership. At the time I purchased, I asked how much factory warranty was left and I was told by the Finance Manager there was no warranty left. I was then sold a $6800 warranty. When I first received the warranty, it had terms that were different than agreed. I called the general sales mgr,, and he was very nice and admitted the mix up in terms was their mistake and said a new warranty would be sent. In the interim, I took the car to the Porsche dealership for general service (six weeks after the above call to Salrs manager- I still did not have the updated warranty as promised) and was told that at the time I purchased the car it had 22 months of factory warranty. I immediately called Sales Manager and told him I never received the new warranty. He seemed surprised. I then shared that I felt I was misled by Finance Mgr in to buying the warranty and I no longer wanted the warranty. The Sales Manager told me that cancelling the warranty was no problem and that he would get the ball rolling for me. This conversation was over three months ago and nothing has materialized. I’ve been told the money was sent when it wasn’t and today after about ten emails back and forth with the Sales manager, I still have no check for $6800. Better yet, the General Sales Manager told me today that he is sorry but there is nothing else he can do. Nothing else he can do? Do not buy anything from this dealership!!! More

My experience with Lexus of Santa Fe has been excellent. I bought my car from them in 2018. After 120,000 miles my car needed its scheduled maintenance- Brandon, Andre, and the entire team were amazing. The I bought my car from them in 2018. After 120,000 miles my car needed its scheduled maintenance- Brandon, Andre, and the entire team were amazing. They kept me informed about my cars needs and the time table for the service. I was given a courtesy car for the entirety of the service. Thank you Brandon and Lexus of Santa Fe! More

Curtious,friendly clean. Adrain was very helpful, And nice. Loaner car was very nice. On time car repair Adrain was very helpful, And nice. Loaner car was very nice. On time car repair More

Brandon is my rep at the dealership and wanted to say he was “Outstanding”, very professional, explained everything that needed to be fixed maintained etc and all was done in a reasonable amount of time was “Outstanding”, very professional, explained everything that needed to be fixed maintained etc and all was done in a reasonable amount of time More

Many years ago, I took my RX into this dealership to be serviced and left knowing that their practice was dishonest and they were up selling unnecessary services. I did not have my car serviced at that tim serviced and left knowing that their practice was dishonest and they were up selling unnecessary services. I did not have my car serviced at that time. I went back to my usual dealership in Albuquerque and there I stayed. Recently, out of necessity, I decided to give them another chance and called to make a service appointment for my NX. It would be great to not have to drive to Albuquerque each time I needed service. I can absolutely say everything was completely different this time! My experience at the Service Center of Lexus of Santa Fe was extraordinary! Brandon, my service advisor, took excellent care of all my car’s needs. I left with a clean, perfectly serviced car at a fair price. Everything about the service my car was about to have was explained clearly to me before it was performed and I was given a status updates as they worked on my car. Brandon was a shining star in all of this, professional, knowledgeable, and helpful! I confidently give five stars for my all around experience. I’m happy to say they have a new customer. More

I purchased the Lexus 350 RX about a year ago and this was my first time to have it serviced and I was greeted immediately upon arrival for my appointment which was at 11. I also meant to say the sales pe was my first time to have it serviced and I was greeted immediately upon arrival for my appointment which was at 11. I also meant to say the sales person that sold us the car did a spectacular job in accommodating us and making us feel comfortable buying this car. More

Service was great. Brandon was professional and explained everything. The visit took longer than I expected but that was because of additional service that was required Brandon was professional and explained everything. The visit took longer than I expected but that was because of additional service that was required. More

I use this dealership to service my older rx350. They have done a great job maintaining my car and providing care to keep it going for many more years. As a bonus, the courtesy rides and loaner vehi They have done a great job maintaining my car and providing care to keep it going for many more years. As a bonus, the courtesy rides and loaner vehicles have been a critical benefit for me as they have helped avoid a lot of disruption during servicing. More

Jarvis was great in financing and was able to get me a great service contract for next to nothing. Dar was an excellent salesman and went out of his way to pick me up at the airport in Albuquerque and was great service contract for next to nothing. Dar was an excellent salesman and went out of his way to pick me up at the airport in Albuquerque and was able to get me an even lower price on my truck! Was in the dealership around 10 in the morning and was gone by about 11:30! More

The gentlemen in the front office was very professional and kind. He was a please to do business with. and kind. He was a please to do business with. More