Lexus of Santa Fe

Doesn’t take fifteen words to give a five star rating. But I made it work. But I made it work. More

Appointment was easy to schedule. Service rep was ready to greet me. Car was washed and ready at the estimated time Service rep was ready to greet me. Car was washed and ready at the estimated time More

On time. Very communicate and detailed in their explanations. Overall I am very satisfied with the service Very communicate and detailed in their explanations. Overall I am very satisfied with the service More

Did not have an appointment. Tire warning light came on went to Lexus.. Service car when I arrived. Fixed it. Very happy! Tire warning light came on went to Lexus.. Service car when I arrived. Fixed it. Very happy! More

Longer wait by 1 hour, but overall a nice place to go! Would visit again! Would visit again! More

We are visiting from Dallas and had a low tire. The nice people at the dealership worked us in and replaced our tire while we waited. We so appreciated how conscientious they were. The nice people at the dealership worked us in and replaced our tire while we waited. We so appreciated how conscientious they were. More

Consistently helpful. I rely on them to help me care for my vehicle RX450h. Ron is my service manager and does a great job. I rely on them to help me care for my vehicle RX450h. Ron is my service manager and does a great job. More

The salesman Chris Ortega and finance director Jarvis Newman were outstanding. The were extremely accommodating and very easy to work with. I cannot give them higher reviews. Newman were outstanding. The were extremely accommodating and very easy to work with. I cannot give them higher reviews. More

I purchased a used 2020 Porsche Macan on March 9, 2023 from Lexus of Santa Fe, a Group1 Auto dealership. At the time I purchased, I asked how much factory warranty was left and I was told by the Financ from Lexus of Santa Fe, a Group1 Auto dealership. At the time I purchased, I asked how much factory warranty was left and I was told by the Finance Manager there was no warranty left. I was then sold a $6800 warranty. When I first received the warranty, it had terms that were different than agreed. I called the general sales mgr,, and he was very nice and admitted the mix up in terms was their mistake and said a new warranty would be sent. In the interim, I took the car to the Porsche dealership for general service (six weeks after the above call to Salrs manager- I still did not have the updated warranty as promised) and was told that at the time I purchased the car it had 22 months of factory warranty. I immediately called Sales Manager and told him I never received the new warranty. He seemed surprised. I then shared that I felt I was misled by Finance Mgr in to buying the warranty and I no longer wanted the warranty. The Sales Manager told me that cancelling the warranty was no problem and that he would get the ball rolling for me. This conversation was over three months ago and nothing has materialized. I’ve been told the money was sent when it wasn’t and today after about ten emails back and forth with the Sales manager, I still have no check for $6800. Better yet, the General Sales Manager told me today that he is sorry but there is nothing else he can do. Nothing else he can do? Do not buy anything from this dealership!!! More

My experience with Lexus of Santa Fe has been excellent. I bought my car from them in 2018. After 120,000 miles my car needed its scheduled maintenance- Brandon, Andre, and the entire team were amazing. The I bought my car from them in 2018. After 120,000 miles my car needed its scheduled maintenance- Brandon, Andre, and the entire team were amazing. They kept me informed about my cars needs and the time table for the service. I was given a courtesy car for the entirety of the service. Thank you Brandon and Lexus of Santa Fe! More