Lexus of Santa Fe

Service Rep Brandon was: highly communicative, had high technical knowledge, seemed to know what he was doing, friendly, was anxious to get the job (30k service) done right. technical knowledge, seemed to know what he was doing, friendly, was anxious to get the job (30k service) done right. More

I was able to get an appointment on short notice for a first service on my 2023 Lexus. This dealership was so accommodating we were able to make our lunch date at Santa Cafe on time. Kudos. first service on my 2023 Lexus. This dealership was so accommodating we were able to make our lunch date at Santa Cafe on time. Kudos. More

Good prompt service at appointed time. Good explanation of service needs. Concern about service prices. Good explanation of service needs. Concern about service prices. More

They are pleasantly efficient and a joy to work with: kudos to Ronald! Definitely on my recommendations list. kudos to Ronald! Definitely on my recommendations list. More

The sales representative was very helpful and great to work with. The finance guy took time to explain clearly and was helpful with my decisions work with. The finance guy took time to explain clearly and was helpful with my decisions More

Great customer service test drove the car talked about where I wanted my payment to be and they were able to make it happen Chris Ortega is great to work with second car he has sold me definitely a great where I wanted my payment to be and they were able to make it happen Chris Ortega is great to work with second car he has sold me definitely a great car buying experience. More

Working with brandon was super easy. From the time I got to the dealership to the time I left. He answered my questions and was super polite. From the time I got to the dealership to the time I left. He answered my questions and was super polite. More

Everything was as promised, quick and efficient. Got me in and out in one hour for oil change. Got me in and out in one hour for oil change. More

I was really disappointed with my experience at Lexus of, Santa Fe. After 17 years of dealing with an elite of Lexus dealership in the Northwest, my expectations were quite quite high. I took my car in for a Santa Fe. After 17 years of dealing with an elite of Lexus dealership in the Northwest, my expectations were quite quite high. I took my car in for a regular oil change and inspection. The service department recommended that fluids be changed at 100,000 miles when they had been changed at 90,000 miles. They also recommended that the spark plugs be changed when that isn’t recommended by the manufacturer for another 20,000 miles, and the car shows no indication of ignition issues. And, they recommended an And, they recommended a coolant service, which is a red flag for an unneeded service. The service representative didn’t engage with me until the end of the service. I’m accustomed to the valet, taking my car to the service day and speaking with the service representative before any work is done on the car. I sat in the waiting room for an hour with no contact from dealership staff until I approached them. They were nice and friendly, but this dealership didn’t live up to what I have come to expect for the Lexus experience. More

I was well taken care of in terms of effective car repairs, scheduling, and getting me a loaner on short notice. repairs, scheduling, and getting me a loaner on short notice. More