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Lexus of Santa Fe

Santa Fe, NM

4.9
423 Reviews

6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 423 reviews

October 14, 2023

Brandon did an excellent job explaining what would be done. He was very courteous and called as soon as my car was ready More

by Mary Lillian Maestas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 17, 2023 -

Lexus of Santa Fe responded

We're pleased to hear that Brandon did an excellent job explaining the service and that he was courteous. Timely communication is crucial, and it's great to know that he called you as soon as your car was ready. Your satisfaction and the quality of our service are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

October 12, 2023

They have been servicing my Lexus for years. Excellent service. They always manage to resolve whatever the issue is and get me going safely again in my vehicle. More

by Nike693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Oct 14, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that you've been relying on them to service your Lexus for years and that we consistently provide excellent service. Our ability to resolve issues and ensure your safety on the road is a testament to our dedication to customer satisfaction. Thanks for expressing your loyalty and satisfaction!

October 12, 2023

Thanks for the excellent service and on top of that they did an excellent job washing my car More

by Thom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 14, 2023 -

Lexus of Santa Fe responded

You're very welcome! It's great to hear that you received excellent service and that we went the extra mile by doing an excellent job washing your car. Thanks for sharing your positive experience!

October 11, 2023

Very professional, trustworthy and pleasant. I always have a great experience with the service department there. More

by mazzlev46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Anthony Baca
Oct 13, 2023 -

Lexus of Santa Fe responded

We appreciate your feedback! It's wonderful to hear that you find our service department very professional, trustworthy, and pleasant. Your satisfaction is important to us, and we're dedicated to providing you with a great experience every time. Thank you for choosing us!

October 10, 2023

I had very positive experience when I called Lexus of Santa Fe and the GM answered the phone. I told him that I did not want to get all the way to the lot to negotiate a deal and he said that was reason More

by Chrisf
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Welch, Chris J Ortega
Oct 12, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear about your positive experience with Lexus of Santa Fe. Thank you for sharing your experience, and congratulations on your new car from Lexus of Santa Fe. Enjoy your new vehicle!

October 06, 2023

Clean dealership. Service people explained things well and informed me of the next steps. They also gave me advice on the existing scratches on my car. Shuttle servic More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald and Sean, Anthony Baca
Oct 06, 2023 -

Ed responded

Thank you.

Oct 06, 2023 -

Lexus of Santa Fe responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 04, 2023

They are very prompt with getting your car back to you after servicing it. The salesperson,Chris,that helped us was very knowledgeable. We just bought our fifth Lexus from this dealership. More

by sm254r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega, Anthony Baca
Oct 05, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Chris provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 01, 2023

Fast, friendly service, attention to detail. Complimentary wash/vaccum, and loaner car that I did not want to return as it was fancy, lol. More

by SHOGUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 03, 2023 -

Lexus of Santa Fe responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 28, 2023

Got my car right in. No charge for replacing the key fob batteries. No reprogramming needed. More

by magpie.byte-0r
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 03, 2023 -

Lexus of Santa Fe responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 28, 2023

Best service techs I’ve ever dealt with. I was stranded 100 miles from them and Lexus got me to the dealership and the service technicians got me done fast. Very friendly and accommodating. More

by Heatherfinch84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Oct 03, 2023 -

Lexus of Santa Fe responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

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