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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
348 Reviews
Call Dealership (505) 216-3800
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 348 reviews

November 14, 2023

Service was done promptly. The young man I dealt with was very kind and professional. I was kept informed about the work being done. More

by Vbcoach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Grey, Anthony Baca
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Nov 16, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 13, 2023

Lexus of Santa Fe has an amazing team. From the moment you walk in to the time you leave, you are treated with the best customer service and kindness. Jarvis, Finance Director is amazing a More

by gennajb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarvis Newman, Finance Director, Josh Welch, GM and Vincent Mora, General Sales Manager, Chris J Ortega
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Nov 15, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear about your amazing experience at Lexus of Santa Fe! From the moment you walked in, the team made sure to provide top-notch customer service and kindness. It's impressive that Jarvis, the Finance Director, took the time to ensure your understanding of the paperwork while maintaining a friendly approach. Chris' dedication to follow-ups and excellent service in sales left a lasting impression. Having a great rapport with Josh, the GM, and Vincent, the General Sales Manager, adds to the overall positive experience. Congratulations on your new vehicle!

Helpful
November 13, 2023

The service is fantastic, clean, friendly, thorough, efficient. 15 words is way too too much! More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Nov 15, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 10, 2023

I had a last minute problem with my car and multiple people worked together and jumped through major hoops to almost immediately get me back on the road. These guys are the absolute best!!! More

by sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Nov 14, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that the team at Lexus of Santa Fe went above and beyond to address a last-minute problem with your car and worked together to get you back on the road almost immediately. Our dedication and effort are certainly commendable. Thank you for taking the time to share your positive feedback.

Helpful
November 06, 2023

Excellent, all around care. They get service right down to even the smallest detail - which is essential. Safety matters! competitive pricing. More

by teretereba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 08, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 02, 2023

I found the service department attentive and prompt. The service needed was explained clearly and was given options on how best to proceed! Thank you, Andres! More

by samestrada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres, Anthony Baca
Report | Print
Nov 04, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Andres provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 01, 2023

Thank you ,good service, thank you good service, thank You good service, thank you goodbye More

by steverrobinson1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 02, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 30, 2023

They give me the best service! JARVIS GOT ME THE BEST DEAL POSSIBLE THANK YOU JARVIS More

by LERMAMATAFELIPE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JARVIS, Chris J Ortega
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Nov 01, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you received the best service and that Jarvis helped you get the best deal possible! Great customer service and assistance can truly make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Congratulations on your new vehicle!

Helpful
October 27, 2023

Great customer service and support! Staff is always friendly and willing to answer any questions ! More

by mellopez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Oct 31, 2023 -

Lexus of Santa Fe responded

It's wonderful to hear that you consistently receive great customer service and support, with a friendly staff always willing to answer any questions you have. Exceptional service and a welcoming atmosphere can make the experience much more pleasant. Your feedback is appreciated.

Helpful
October 27, 2023

Service Rep Brandon was excellent, estimate for time and cost was spot on, will return for any services in the future. More

by JUMPGATEK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon G
Report | Print
Nov 01, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that your service representative, Brandon, provided you with excellent service and that the estimate for time and cost was accurate. Knowing that you'll return for future services is a testament to the quality of your experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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