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Lexus of Santa Fe

Santa Fe, NM

Overview
Reviews
4.9
348 Reviews
Call Dealership (505) 216-3800
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6824 Cerrillos Road

Santa Fe, NM

87507

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Showing 348 reviews

December 07, 2023

Very nice, friendly and knowledgeable staff. Would recommend them for a new car or service. More

by Glenda
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anna Gonzales, Robert Buchan, Chris J Ortega
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Dec 09, 2023 -

Lexus of Santa Fe responded

It's great to hear that Lexus of Santa Fe has a nice, friendly, and knowledgeable staff! Recommendations for both new car purchases and service indicate a high level of satisfaction. Congratulations on your new vehicle!

Helpful
December 02, 2023

I was very pleased with my buying experience. Chris and Vincent were great. Found the car I wanted. More

by Andrew M
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris J Ortega
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Dec 06, 2023 -

Lexus of Santa Fe responded

Congratulations on your new vehicle! We are thrilled that Chris and Vincent provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
November 29, 2023

Service was timely, communication good and waiting was comfortable with good Wi-Fi , coffee and snacks More

by Snh2300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Ricardo
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Dec 01, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 27, 2023

Always a pleasure to have my car serviced at Lexus Santa Fe thank you as always More

by Linda.Lancaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Nov 30, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a pleasurable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 22, 2023

It was a pleasure to work with Andres in service. Service was provided properly and the dealership was well taken care of. More

by Stephanie W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Nov 29, 2023 -

Lexus of Santa Fe responded

That's wonderful to hear! It sounds like Andres provided excellent service, and the overall dealership experience was well maintained. When a service advisor like Andres ensures that everything is properly taken care of, it certainly contributes to a positive experience. Thank you for your business!

Helpful
November 20, 2023

Lexus of Santa Fe is a well-run organization. They pride themselves on excellent customer service and they deliver. Both Adrian Navarro, sales concierge, and Jarvis Newman, finance director, wer More

by msmaxx36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Navarez and Jarvis Newman
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Nov 22, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear about your positive experience at Lexus of Santa Fe! Exceptional customer service truly makes a difference, and Adrian and Jarvis went above and beyond to ensure your satisfaction. Jarvis's patient explanation of financing options and willingness to answer all your questions with a smile is a testament to their dedication to customer care. Adrian's effort to make your purchase smooth and enjoyable shows their commitment to delivering a top-notch experience. Thank you for sharing your positive feedback about Lexus of Santa Fe and the outstanding service provided by Adrian and Jarvis! Enjoy your new vehicle!

Helpful
November 19, 2023

Adrian was great, patient with us and well informed. From the very beginning, I knew that I could really work with him. I am so happy that we went to your dealership. It was a wonderful experience. We a More

by Gigi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Nevarez
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Nov 21, 2023 -

Lexus of Santa Fe responded

It's fantastic to hear that you had a great experience and that Adrian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 17, 2023

Great vesicles, service and people from top down. Have experienced consistently stellar support with Lexus. More

by nmc_rmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Nov 21, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had a stellar experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 21, 2023 -

nmc_rmz responded

Nothing compares to the Lexus brand. Our family has purchased 6 Lexus vehicles collectively. Over the decades we have owned other makes of vehicles. It is our opinion that other vehicle brands don’t hold up to the consistent value, the sleek look, the smooth ride, excellent service and care of Lexus. Thank you for hearing me out!

Helpful
November 17, 2023

Good service people. They solved my car’s issues in part. The left is parking sensor still is not working. Totally they did good job. More

by Jqli0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Baca
Report | Print
Nov 20, 2023 -

Lexus of Santa Fe responded

Thank you for bringing this to my attention. I apologize for the ongoing sensor issues that you are experiencing. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Josh Welch General Manager jwelch@group1auto.com

Nov 20, 2023 -

Jqli0403 responded

Thanks very much for your response, Josh! I’ll bring my car to be checked again. Best regards!

Helpful
November 16, 2023

From reminders of service appointments to updates on the progress of my maintenance and follow up to the finished service call, I was always well informed. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Ayala
Report | Print
Nov 18, 2023 -

Lexus of Santa Fe responded

We are thrilled to hear that you had an informative experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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