Lexus of Riverside

Excellent Experience! We can’t begin to say enough good things about your dealership and the staff that helped us purchase two vehicles. I would say that this is definitely We can’t begin to say enough good things about your dealership and the staff that helped us purchase two vehicles. I would say that this is definitely the best customer service we have ever experienced at a car dealership. Everyone we encountered was friendly, knowledgeable and happy to assist! I’ve already shared my experience with other family and friends and highly recommend they buy a Lexus from you! More

best service with the best deal, and he delivers Joe Luna is truly a great asset to Lexus of Riverside. I have bought multiple cars from Joe and he always gives me the best service with the best deal Joe Luna is truly a great asset to Lexus of Riverside. I have bought multiple cars from Joe and he always gives me the best service with the best deal, and he delivers. :) More

Lexus for Life Always good customer service with no pressure to buy at all. Manager is awesome and honest/ trustworthy. Salesman are all so friendly and professional Always good customer service with no pressure to buy at all. Manager is awesome and honest/ trustworthy. Salesman are all so friendly and professional. Even the new guy (Erik) was impressive. We have been purchasing Lexus vehicles since 1996. More

Good experience Friendly service. Provided all the information about the various options and payment plans that I was interested in. Explained the various add-on prod Friendly service. Provided all the information about the various options and payment plans that I was interested in. Explained the various add-on products that were available to add to the lease payment. Took far less time to complete the transaction than I anticipated. Gave me a loner car until my car was available. Overall a good experience. More

Service Rep, David Osuna, Excellant Service 19 yrs We have been driving Lexus' exclusively since 1992. We have purchased/leased 14 Lexus during that time. When we moved from Thousand Oaks in 2000 we We have been driving Lexus' exclusively since 1992. We have purchased/leased 14 Lexus during that time. When we moved from Thousand Oaks in 2000 we started leasing new vehicles at Lexus of Riverside and was assigned David Osuna as our Service Rep. We have done every 5,000 service through Lexus since 1992. We realize we pay a premium to have our cars serviced at Lexus but the reason we have done our services at Lexus of Riverside since 2000 is because of David Osuna. He has always made sure that we got the best service, which is the reason we have done all required services at Lexus of Riverside. More

Outstanding service It’s been about 15 years since I’ve bought a new car and was really unsure what kind of car but also what brand as I had gone to see every car/brand o It’s been about 15 years since I’ve bought a new car and was really unsure what kind of car but also what brand as I had gone to see every car/brand of my liking. Victor from the very beginning provided such exceptional service. I felt so comfortable looking at different options and never felt pressured that I had to buy that same particular day. When I say pressured, I mean the usual uncomfortable aggressiveness salespersons have. Victor has his own smoothness. Victor was outstanding, professional and courteous. He made the sell happen and I’m truly happy with my purchase. I already have a referral for him and excited to see my friend with their new Lexus. Thank you so much Victor and wish you much success! More

Highest quality of service and maintenance. Took my Lexus in for some repairs and all employees were very helpful and worked well together to provide a smooth and expert experience. Quote was g Took my Lexus in for some repairs and all employees were very helpful and worked well together to provide a smooth and expert experience. Quote was given expeditiously and I was very pleased with the end result. Car was ready sooner than expected. All things done right! More

Best Car buying experience ever.. I owned a Toyota and it is still running strong after 15 yrs and 200,000 miles so I knew I wanted that same assurance in the new car. I was researchin I owned a Toyota and it is still running strong after 15 yrs and 200,000 miles so I knew I wanted that same assurance in the new car. I was researching on the internet and Jake Schanback from Lexus called me. I was surprised to get a call but he was so pleasant and understanding, I agreed to come in and see what they had. It was the easiest thing I have ever done. It was like shopping with a friend. I wasn’t nervous or even hesitant to take a test drive of the RX350. I felt like I already owned the car. The RX 350 is awesome. When I got back he printed up the paperwork and I went home to think it over. NO pressure, No hassles. When we came back in I wanted to look at another color (same car). He brought it down and it was waiting with a Big Red bow on it. I ended up buying the original color Atomic Silver and it is stunning. Then we went to Danny, the finance guy. I just knew here is where it was going to get stressful. Nope. The second nicest guy in the company. We were in and out of the dealer in less than 2 hours. Both of them are extremely knowledgeable and I felt like I was the most important customer they had. I’m a customer for life., More

My salesman Doug was. A Gem! He is an excellent listener . I found my salesman Doug to be so kind and informative. He knew I had shoulder surgery scheduled and was quick to respond to my questions and concerns I found my salesman Doug to be so kind and informative. He knew I had shoulder surgery scheduled and was quick to respond to my questions and concerns. He even drove me to an offsite location to look at more vehicles broadening my choices. He had me out in less than 2 hours wrapping up the entire purchase of my new RX 350. I wasn’t even looking to purchase. I was having my GS serviced and fell in live with my loaner . Doug was sensitive and kind and knew I was in pain and eager to get home. I have never met a dealership where every single person you come in contact with are so personable and receptive ! Thank you all that helped out. What a team you are! More

Communication with the customer. Had appointment at 10:30 to recharge air conditioner. I was told that I would be getting a call in 2 hours. At 1:00 and 1:30 I left voice mails. At 2 Had appointment at 10:30 to recharge air conditioner. I was told that I would be getting a call in 2 hours. At 1:00 and 1:30 I left voice mails. At 2:00 I left text. Still no response from my service adviser. At 2:15 I went back to check on my car. I was told he was to busy to contact me. Finally at 3:00. I got to leave. More