Lexus of Queens

My wife and I recently purchased a pre-owned, certified, 2019, RX350 Lexus SUV from Lexus of Queens. We wished to have hub nut wheel locks installed on this beautiful vehicle. We also wanted the service s 2019, RX350 Lexus SUV from Lexus of Queens. We wished to have hub nut wheel locks installed on this beautiful vehicle. We also wanted the service staff to take a look at the car's CD player which was acting erratically. Some days it would play fine and on other occasions not at all. Shortly after arriving at the service area we were promptly greeted by Maria Morales our service consultant. She politely ushered us into her office and made us comfortable. She created an intake service request and carefully documented the reasons for our visit. As she was doing this we took the opportunity to ask her a number of questions regarding some of the operational functions of the vehicle that we were not familiar with. She answered all of our questions completely and expertly. After the intake was completed Maria seated us in the waiting area. She made sure to keep us regularly updated as to the progress of the work and assessment of the cd player. About 90 minutes later she came back to tell us the wheel locks had been installed and that after consultation with service the CD player would have to be replaced. Because our vehicle was certified there would be no charge. Maria placed an order request for a new player and we were happily on our way. She also included a free car wash certificate for a car wash business located near our home! We truly feel that Maria is an outstanding staff member at Lexus of Queens. Her gentle demeanor, courteous and professional manner, and expertise in service will keep us coming back as a Lexus customer. Thank you Maria! More

had a great experience purchasing a new ES300H. Kunal Lahega and Henry Jones were the consummate professional from the time I called the dealership. No haggling on price, did not try to upsell a bu Kunal Lahega and Henry Jones were the consummate professional from the time I called the dealership. No haggling on price, did not try to upsell a bunch of unnecessary stuff - 5 star experience!!!! More

Andrew Choi is very friendly and helpful when we meet together first time in Lexus of queens. He gave us some copies of 2023 new models to bring back home. By those copies and visiting the Lexus web s together first time in Lexus of queens. He gave us some copies of 2023 new models to bring back home. By those copies and visiting the Lexus web site, we found our most favorite model at last. I am so appreciate every single staff their hard work and way to treat the customers. Thank you! More

Gohar is great asset at the dealership. We cannot thank her enough for helping us getting exactly what we wanted. We cannot thank her enough for helping us getting exactly what we wanted. More

I would like to say thank you and express my gratitude and admiration for Henry Jones. This man was incredibly courteous, tactful, polite and patient, which I can frankly say: I have never met such a high and admiration for Henry Jones. This man was incredibly courteous, tactful, polite and patient, which I can frankly say: I have never met such a highly cultured and courteous person before. He made our car buying process incredibly simple, fast and accurate. He answered all our questions very competently and fast. Thank you so much, Henry, for your hard work, your time and for the incredible help in the process of processing all the documents. Sincerely, Olga and Konstantin. More

Gohar and everyone at Lexus of Queens was incredibly helpful in getting the car I wanted. They were welcoming and trustworthy making the process extremely easy. I will highly recommend this dealership helpful in getting the car I wanted. They were welcoming and trustworthy making the process extremely easy. I will highly recommend this dealership to my friends and family. More

I was pleased with my overall Lexus of Queens experience and would definitely recommend my salesman, Danny Khan. He handled our long-distance negotiation efficiently, was knowledgeable about the vehicle's f and would definitely recommend my salesman, Danny Khan. He handled our long-distance negotiation efficiently, was knowledgeable about the vehicle's features, and resolved a misunderstanding about the purchase price with true professionalism. I'm delighted with my new car, and Danny's expert help certainly made the whole process less stressful. More

Victor was extremely helpful to my husband and me throughout the process of getting our new car. He was considerate of what we wanted, patient with us, and explained everything that was easy to under throughout the process of getting our new car. He was considerate of what we wanted, patient with us, and explained everything that was easy to understand. We can tell he takes his job seriously, making sure we have a good experience. More

Stacey and David were very great. Very patient and smooth transaction. Not a pushy seller, and good pricing. Very patient and smooth transaction. Not a pushy seller, and good pricing. More