Lexus of Pleasanton

Long term service relationship I have been dealing with the dealership for the life of my 2001 GS300 Lexus. It has been a great relationship. They know me and they know my car. I I have been dealing with the dealership for the life of my 2001 GS300 Lexus. It has been a great relationship. They know me and they know my car. I also know the customer service rep Jason very well. More

Service Manny checked us in for service and made sure that the software update was done. He gave us a free loaner car as the software update took a day. Manny checked us in for service and made sure that the software update was done. He gave us a free loaner car as the software update took a day. More

Communication Well service department very helpful patient kind,and especially consultants appointments great he explains to me everything that I should know about Well service department very helpful patient kind,and especially consultants appointments great he explains to me everything that I should know about my Lexus Gx 470 fix it and how much am going to pay More

Great service. Sick service adviser resulted in delay As usual, Lexus of Pleasanton provides superlative service. Unfortunately my service adviser got sick and thus me being informed of the completion of As usual, Lexus of Pleasanton provides superlative service. Unfortunately my service adviser got sick and thus me being informed of the completion of my RX took an extra day that was not necessary. I believe a better method of dealing with a sick employee's cases would help this situation. My adviser was fantastic when I saw him on Saturday, but instead of getting my car back on Monday, it was Tuesday instead after I had to call Monday night to find out what the status was. More

As always polite, respectful, helpful, andvery As always polite, respectful, helpful, and very accommodating to my requests. Quick turn around. Clean Facilities. Enterprise Car Rental on site an As always polite, respectful, helpful, and very accommodating to my requests. Quick turn around. Clean Facilities. Enterprise Car Rental on site and got a car quickly. Service texted me with updates. More

Excellent Service Department Service department is top notch I feel really easy working with Jason P. I will recommend this dealership for everything. In the past I have worke Service department is top notch I feel really easy working with Jason P. I will recommend this dealership for everything. In the past I have worked with the parts dept. and they were always willing to help. Maybe the only thing you would need to improve is your loaners make sure you have fresh line up of cars so customers can experience them and maybe buy it. But overall it’s all good. More

Excelent! Jeremey and Marina provided us with an excellent customer service. They worked with us as from the beginning of the IS 300 T search to the final sign Jeremey and Marina provided us with an excellent customer service. They worked with us as from the beginning of the IS 300 T search to the final signature and happy take off in the new car. Both were very knowledgeable, professional and really customer-oriented. I was very impressed by their attention to details. With the help of Jeremy and Marina we were able to find and buy IS 300 T2016 car, but absolutely new looking with very low mileage, and a price that we were happy with. Finally, the whole pleasant adventure to the dealership was capped by professional, knowledgeable, and nice Marina, who in a friendly manner explained all the gadgets use and abilities of the car. Will always use their services and recommend them to my friends. Thanks a lot! More

Great Service and Experience My sale experience was great! The salesperson and finance staff members were very personable and overall great to work with. They made my buying expe My sale experience was great! The salesperson and finance staff members were very personable and overall great to work with. They made my buying experience enjoyable and as a frequent buyer, I can say with confidence that this is not always the case. There was a delay in refunding the cost associated with the extended warranty, but it has been resolved. The team worked diligently to ensure my request was processed and kept me updated along the way. I appreciate the follow-up and the transparency. We do not expect individuals or organizations to be perfect, however when there is an issue, we expect for those involved to be honest about the issue and any limitations so that the customer has realistic expectations. With that said, the staff did a great job in this area. Thank you!! More

John Lee is the man! My wife and I visited multiple Lexus dealership up and down the Bay Area. Lexus of Pleasanton would normally become the least likely place we buy a ca My wife and I visited multiple Lexus dealership up and down the Bay Area. Lexus of Pleasanton would normally become the least likely place we buy a car consider how far it is from where we live, San Francisco. John Lee changed all that. He's not your typical pushy, happy harassing car salesmen. He's honest and patient. He makes the effort to figure out what you really want and need. We would defiantly buy a car again from John. We would defiantly drive all the way from North Bay to Pleasanton for our next Lexus. More

Great Service My wife and I bought a Lexus HS 250h. I came into Lexus of Pleasanton with the thought of just looking. However, John Lee was so easy to work with My wife and I bought a Lexus HS 250h. I came into Lexus of Pleasanton with the thought of just looking. However, John Lee was so easy to work with and made me feel so comfortable that I ended up purchasing it. He really gave my wife and I time get familiar with the HS 250h. We didn’t feel rushed or pressured. It was a pleasure doing business with John. Nima Masoudianwas also very informative and explained everything while we signed off on all the paperwork. It was a very good experiences and I would recommend Lexus of Pleasanton to anyone I know. More