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Lexus of Pleasanton
Pleasanton, CA
982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 04, 2020
Received Super Service from Rey Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all o Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all our questions and more. Very knowledgeable about the product he was selling. Very happy with his service. More
by Sam Olak
Employees Worked With
Rey Valenzuela
March 01, 2020
John was hampered by a very slow computer issue, not his fault, but it took 40 minutes to drop off my car. It was challenging to know when my car was going to be finished. John thought about 11:30. I fault, but it took 40 minutes to drop off my car. It was challenging to know when my car was going to be finished. John thought about 11:30. I called at 2 but it wasn’t done. I came at 3; I needed to get it, and it was available but John wasn’t. It was inconvenient to be unsure of a pick up time. More
by Jo Loss
Employees Worked With
John Clutter
February 28, 2020
Michael Sullivan, the service advisor who handled my repairs, was very helpful and informative about the available options regarding the repair situations encountered. Informed me of the cost options an repairs, was very helpful and informative about the available options regarding the repair situations encountered. Informed me of the cost options and what could be done to safely mitigate the expense. More
by rsuey
Employees Worked With
Michael Sullivan
February 26, 2020
John Lee is a very warm, friendly and easy approaching salesman. He responded to customer inquiry and questions very positive and in a professional manner. salesman. He responded to customer inquiry and questions very positive and in a professional manner. More
by shingyc2001
Employees Worked With
John Lee
February 24, 2020
Our sales agent, Joseph Minister, was amazing. We had a conversation with in early January where we decided on what sort of car in which we were interested. A full month later we reached out and said we w conversation with in early January where we decided on what sort of car in which we were interested. A full month later we reached out and said we were ready to move. When we arrived he had a list of cars including the features. After reviewing the list we walked directly to the car we ended up buying. the sales effort was low pressure. I think we actually had fun making the purchase! More
by Tlkummell
Employees Worked With
Joseph Minister, Jeanette Pettit, David Lin
February 21, 2020
Salesman Austin Johnson is the best! He was very personable, confident at answering all of our questions and he provided excellent customer service. We never felt rushed or pushed at making the purc personable, confident at answering all of our questions and he provided excellent customer service. We never felt rushed or pushed at making the purchase. A customer’s go to person for an excellent vehicle shopping experience. More
by ML
Employees Worked With
Sales- Austin Johnson, Finance- David Lin at Lexus Pleasanton, CA
February 19, 2020
Great Customer Service Just did our usual oil change, but the service specialists always make us feel special and valued. Especially love the new / updated service center w Just did our usual oil change, but the service specialists always make us feel special and valued. Especially love the new / updated service center with lots of parking. (easy access) More
by smr
Employees Worked With
Jeanette Pettit
February 17, 2020
John was fantastic. This was my first time in a Lexus dealership. The quality of service to the waiting room to the overall cleanliness of the lot was outstanding. Keep up the great work. dealership. The quality of service to the waiting room to the overall cleanliness of the lot was outstanding. Keep up the great work. More
by ddaudney
Employees Worked With
John Clutter, Drew Hopkins
February 13, 2020
Maria was friendly, knowledgeable, efficient and helpful! She provided expert customer care, stayed with me outside until my car was pulled around to me and Has a lovely disposition! She provided expert customer care, stayed with me outside until my car was pulled around to me and Has a lovely disposition! More
by Blugrl
Employees Worked With
Steve Cacela, Maria Vieira
February 11, 2020
Very accommodating sale staff JV helped me purchase my parents a CPO SUV this past weekend. I Live in El Cerrito so it's a bit far to drive all the way to the dealership. My parent JV helped me purchase my parents a CPO SUV this past weekend. I Live in El Cerrito so it's a bit far to drive all the way to the dealership. My parents lives in San Francisco. I was able to negotiate the price with JV over text. My parents went to test drive the car without me. But since I was paying for the car, I had to eventually go there to pay for it. JV and the sales and finance staff was very accommodating. My parents went to the dealership at 5pm, but actually didn't finish the buying process until way after the closing hours. They end up taking the car home without actually paying for it. I was able to go to the dealership the next day, a Saturday, when I finally met JV in person. We talked about what my parents liked about the car and I felt everything went very well. We started talking about fast cars which is what I'm into. Anyway things turn out real well. We purchased a car that has more equipment than I had planned for only a smidge more than I had budgeted. More
by amphora001
Employees Worked With
JV - Minh Huynh
