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Lexus of Pleasanton
Pleasanton, CA
982 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 982 reviews
May 22, 2020
Top Notch I have been coming here for almost 7 years now, Always very professional and courteous. Have never had a bad experience, Love the new building. John I have been coming here for almost 7 years now, Always very professional and courteous. Have never had a bad experience, Love the new building. John always has the answers that I'm looking for More
by pmginlv
Employees Worked With
John Clutter, Drew Hopkins
May 21, 2020
Very professional, courteous and safe employees. My car was there for a service and a recall. Everyone was very nice and helpful. They were very professional and wearing masks etc to be careful durin My car was there for a service and a recall. Everyone was very nice and helpful. They were very professional and wearing masks etc to be careful during COVID-19. More
by booscream
Employees Worked With
Manny Solano
May 20, 2020
What a terrible experience! We purchased a used car from JV and at one point during the purchase he had a attitude which was a turn off. I wanted to walk away then, but we still went ahead and purchased a v JV and at one point during the purchase he had a attitude which was a turn off. I wanted to walk away then, but we still went ahead and purchased a vehicle from him. We asked to speak to his manager and he never came out either. We weren't given any information on the car other then what I read online. Had no idea how to work the hybrid features. Didn't do a complete walk through of the vehicle after signing the contract. Noticed the windshield was crack after we got home, I have contacted him several times already about it and he has failed to get back to me. I am truly disappointed in the service I received from him. To him I feel it was just a sale and that's it! (They have you watch a video saying Welcome to the Family!) Now I have a vehicle that has a cracked windshield and they say that the vehicle is certified well if its certified then why not fix the crack or replace the windshield? With COVID-19 I understand that they cannot get inside the vehicle with the customers to show how to function or operate certain things in the car but he said he would get me information but I have yet to receive it. I am not at all satisfied with Pleasanton Lexus Customer Service! More
by NRRE
Employees Worked With
JV - Minh Huynh
May 15, 2020
The Best Clean, modern, courteous, professional and timely, ya da ya da ya da ya da ya da ya da ya da ya da ya da ya da Clean, modern, courteous, professional and timely, ya da ya da ya da ya da ya da ya da ya da ya da ya da ya da More
by skyrod50
Employees Worked With
Jeanette Pettit
May 14, 2020
Loaner and Serviced Car Were NOT Sanitized I went in for service for my Lexus 450h. Neither the loaner nor my care were sanitized. When I asked for whether the cars were sanitized the concierge I went in for service for my Lexus 450h. Neither the loaner nor my care were sanitized. When I asked for whether the cars were sanitized the concierge said - oh you want me to sanitize? It will take another 15 minutes. The concierge also didn't have masks or gloves on. The service manager did More
by sugsan
Employees Worked With
Manny Solano
May 14, 2020
As always, Service Department at Lexus at Pleasanton was outstanding. Service Advisor, Jason P., was exceptional. Great communications. Car was ready when promised. Work (replace alternator) was good. Thank outstanding. Service Advisor, Jason P., was exceptional. Great communications. Car was ready when promised. Work (replace alternator) was good. Thank you. More
by Larry J
Employees Worked With
Jason Portillo
May 08, 2020
Thank you JV our experience in buying our new RX 350 during this lockdown was absolutely flawless and safe. Absolutely satisfied with the ease of buying and quality of service. during this lockdown was absolutely flawless and safe. Absolutely satisfied with the ease of buying and quality of service. More
by Farook
Employees Worked With
JV - Minh Huynh
May 01, 2020
15K maintenance service Jason Portello is an excellent service manager. I have always been able to trust him with what needs to be done on my car. Very personable and trus Jason Portello is an excellent service manager. I have always been able to trust him with what needs to be done on my car. Very personable and trustworthy. Great guy More
by mwalters0428
Employees Worked With
Steve Cacela, Jason Portillo
May 01, 2020
Safety and Efficiency My car needed an oil change and the service department was able to schedule one for fifteen minutes later - a convenience I appreciated. My usual repr My car needed an oil change and the service department was able to schedule one for fifteen minutes later - a convenience I appreciated. My usual representative, Nick, was available to process my service and greeted me with a warm welcome. I appreciated the safety precautions taken by everyone at the dealership as well as the finishing car wash and sanitizing of the car's interior. I've been coming here for twenty years and am still impressed with everyone's professionalism. More
by jd
Employees Worked With
Nick Wilson
April 07, 2020
Drew was great. Very transparent and called me with status as promised. The car was ready for pick up as promised. The car was washed and cleaned also. status as promised. The car was ready for pick up as promised. The car was washed and cleaned also. More
by tyeh
Employees Worked With
Drew Hopkins
