Lexus of Pleasanton

nd RX Bob Cascarino sold us our second new RX. In 2005 John Satter and Bob sold us our RX 330 and in Feb 2016 Bob sold us our (second) new 2016 RX 350. We Bob Cascarino sold us our second new RX. In 2005 John Satter and Bob sold us our RX 330 and in Feb 2016 Bob sold us our (second) new 2016 RX 350. We waited almost 16 months anticipating the new RX and its features. Bob was very patient with us knowing he would eventually help get us into the new RX. Bob assisted us in ordering the car exterior and interior colors and equipment we wanted. It was made to our specifications and Bob kept us informed through the six-week wait. Lexus of Pleasanton Service department has always been outstanding keeping us informed and on-scheduled return of the auto when in for service. I would certainly purchase another Lexus from Lexus of Pleasanton and partivularly from Bob Cascarino. Buying a new car was, and has been in the past, a great and low-key experience. This is how new car buying should be at all dealerships More

Very unprofessional Dealership We made an appointment ahead of time to see a RX350 from Lexus of Pleasanton. After almost 3 hours of talking with the salesperson and getting a We made an appointment ahead of time to see a RX350 from Lexus of Pleasanton. After almost 3 hours of talking with the salesperson and getting almost no deal, we wanted to see the car. Surprise!!!! The car was sold the day before. Waste of time, waste of gas. No apology. More

Never come here! Bait and switch. Buyer beware. We wanted to purchase a car and went down to this dealer multiple times only to find excuses for not giving us the car Bait and switch. Buyer beware. We wanted to purchase a car and went down to this dealer multiple times only to find excuses for not giving us the car we wanted. They just played tricks with us until the time of signing. Waste of gas, waste of time. If I were you, try Lexus of Oakland or Serramonte, maybe they'll actually give you the car you want without baiting you. More

My wife recently leased a new IS250 from Lexus of Pleasanton. Andrew Curgus and Lexus of Pleasanton were extremely friendly, professional, thoroughly knowledgeable, provided detailed information reg Pleasanton. Andrew Curgus and Lexus of Pleasanton were extremely friendly, professional, thoroughly knowledgeable, provided detailed information regarding the IS250, gave more than sufficient and detailed information concerning leasing options and made the whole process the most enjoyable one in leasing and/or purchasing a vehicle that we have ever experienced. From the initial contact with Andrew weeks prior to leasing the vehicle and throughout the entire process not once did my wife and I feel pressured in any fashion to make a decision that we would be uncomfortable with. It was our pleasure working with Andrew and Lexus of Pleasanton. We do not hesitate and highly recommend Andrew and Lexus of Pleasanton to any of our family, friends or anyone who is interested in purchasing or leasing a Lexus. More

Enjoyed the experience with Andrew and the dealership and it was easy to pick up the vehicle. I had a special request and the team went out of their way to make sure that they got the exact vehicle that I h it was easy to pick up the vehicle. I had a special request and the team went out of their way to make sure that they got the exact vehicle that I had requested. Thanks again to the team. More

I just bought my third Lexus, the second one I have purchased from this dealer. Over the years I have found them to be above-board and fair (though you must realize they are in business to make a profi purchased from this dealer. Over the years I have found them to be above-board and fair (though you must realize they are in business to make a profit). I have never been high-pressured during a purchase. The customer lounge is very comfortable, with leather seating, flat screen TV, fresh brewed Starbucks coffee, and snacks. I was provided with a near-new Lexus to drive while they prepped my new car and whenever I had warranty work (they actually called me to tell me about a recall). More

I contacted this dealer because he has a car with a color I preferred. And he was a big liar all along. First, he claimed the color I chose charge $2K more, which is not true (this can be verified from an I preferred. And he was a big liar all along. First, he claimed the color I chose charge $2K more, which is not true (this can be verified from any website online such as lexus.com or edmunds.com). This is a common trick. So I wasn't annoyed. Next, he provided a price which is very close to 2007 invoice price. (btw, my email and phone converstation were very clear that I wanted an 07 model) Of course the phone conversation was never pleasant. He is very pushy. But I was patient with him since he was the only one with the color. He was very fast with the final OTD price. Apparently, other dealers can not do a price like that. So i was ready to buy. But before i do that, I asked for a detailed specification and price breakdown of the car, which i didn't get until I asked several times explicitly. Later, from the specification, I figured out it was a 06 model that he sent me while we have been talking about a 07 model since the very beginning. He gave me a wrong VIN number in the email as well. However, check this out, he remembered to change the year to 2007 in the report he sent me via email!!! When i asked explicitly for a correct VIN number, he said there was no point to do that. I told him I need it to verify it is an 07 model. He replied minutes later "the car has been sold". Just to prove myself is correct, I asked a coworker to call the dealership. Someone else picked up the phone and when we asked about 06 model without any detailed requirement, we were told there is one car with exactly the same features we were looking for, it was an 06. Dealers do have certain ways to play around. This is understandable. But they don't lie! People can avoid questions, but selling 06 as 07 is just a lie! As a matter of fact, I wouldn't mind a 06 model since it is cheaper and it doesn't make much difference considering I plan to keep the car for a long time. I just didn't think with the color and the features I want, there will be any 06 left. So I never looked into it. If this guy Richard Lynn had been honest since the beginning, I would take the car. But now, even if I have to order a car and wait for three more months, I will never ever work with Lexus Of Pleasanton (4345 Rosewood Drive) again. More

The dealership has not delivered the type of service as explained by the salesperson. The lady at the service department has mislead us in one of our appointment wasting our valuable weekend time. On explained by the salesperson. The lady at the service department has mislead us in one of our appointment wasting our valuable weekend time. On another occassion, the service person did not properly check all required items to check during one of our service visit. I would shop for another lexus dealership. This dealership does not live up to customer's expectation considering it is a luxury car dealer. I have seen a better service to a non luxury dealership. Avoid buying or getting service from this dealership. More