Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Mr. Ensor, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for teammate Jason Portillo and our dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence for the past 14 years! We look forward to our part with your Lexus ES350 journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you TRUMP2020 for sharing of your experience with teammates Jim Fell, Nick Wilson and our service department. We appreciate allowing our team to provide the highest level of care for your Lexus for almost 20 years! Our dealership is committed to be a part of your Lexus ownership and we want all our guests to have an outstanding service experience. It appears that your recent visit was less than perfect and would like to assist. Our service department does offer courtesy wash/vacuum with every service visit, was your Lexus not washed at your last visit? We still do offer full exterior / interior detailing. Please feel free to contact us with any further questions or to schedule an appointment for a full detailing service. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Mr McConnell, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, especially coming all the way from the North Bay. It makes us happy to know that our dealership has been able to continue to earn both your family's business and confidence with your Lexus vehicles. We appreciate allowing teammate Nick Wilson to be a part with your Lexus RX450h journey and look forward to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hi FV, thank you for taking the time to leave a review for us at Lexus of Pleasanton. We're happy we could meet your expectations! Thank you for letting us know about your experience with teammates Jason Portillo and Steven Lai while visiting our service department. We appreciate allowing our dealership the opportunity to once again provide the highest level of care and to keep your Lexus performing at its best. Your time is valuable, and we are happy that we were able to identify the needed repairs to save having to return in the future. We are proud to been a part of your Lexus journey for the past 18+ years and as your ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Congratulations dgirl2772 on your recent purchase and thank you very much for sharing of your experience with teammate Jeremy Halden during your visit at our dealership. We know our guests have choices when it comes to which dealership and appreciate the opportunity to earn your business when shopping for your next vehicle. As your ownership partner we stand behind every one we deliver, so please always feel free to let us know if there are any questions about your Toyota SUV! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you May for sharing of your experience during your service visit to our dealership. We appreciate allowing teammates Maria Vieira and Jim Fell to be a part of your Lexus ownership experience from start to finish. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but our focus is to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Denys Voorhees, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Drew Hopkins while visiting our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Lexus RX performing at its very best. Your feedback is valuable, and we are happy that we could be a part of your Lexus journey for 14 years! As your ownership partner, we are committed to your satisfaction, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Gary Gianatasio, we're happy you found our team to be so supportive while shopping with us. Earning your business is important but it is our top priority to ensure we meet your individual requirements and needs. Shopping or leasing a new Lexus is a huge life event and we appreciate allowing teammate Rick Rose and our team the chance to be a part of yours. Your review means so much to us and we're so happy to have earned it. Congratulations on your 2020 RX350 and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Lexus of Pleasanton