Lexus of Pleasanton

Recent Lexus Purchase I had decided to switch from owning BMWs to my first Lexus. Shaun and Jeremy were not only helpful and knowledgeable, but very professional throughout I had decided to switch from owning BMWs to my first Lexus. Shaun and Jeremy were not only helpful and knowledgeable, but very professional throughout the entire process. It made the experience very enjoyable. I would buy an car with them in a heartbeat. More

This was so great! Never felt better buying my first car! Al gave me such a great experience! This was by far pain free and easy! Thank you so much for all you have done for me! ?? Al gave me such a great experience! This was by far pain free and easy! Thank you so much for all you have done for me! ?? More

Good experience at Lexus of Pleasanton Thank you Shaun and Mike for a pleasant experience of leasing the car. Thank you for making the whole process easy and stress free experience. This i Thank you Shaun and Mike for a pleasant experience of leasing the car. Thank you for making the whole process easy and stress free experience. This is the first time that we didn’t feel anxiety and not a lot of time consuming like we were at the other dealer that we had been to. Thank you Shaun for your excellent and efficient service. We will continue to come to Lexus of Pleasanton for the best customer service for our cars . More

First Lexus I was in the market for another vehicle with a lease in mind this time. Prior experiences (years ago) with leases left a bad taste. I knew I wanted I was in the market for another vehicle with a lease in mind this time. Prior experiences (years ago) with leases left a bad taste. I knew I wanted a Lexus, just wasn’t sure whether it was going to be a coupe, sedan, or suv. Rachel Edoria at Pleasanton was very patient with me and made the whole transaction very easy and stress free. She explained all my options, and gave her opinion knowing my situation and needs in a vehicle. I will definitely go back to her when my lease is up. More

I t is the best service. She is very effective and friendly. We trust her and recommend her. She is very patient, kindly. We like her smiling face. We have a very happy experi She is very effective and friendly. We trust her and recommend her. She is very patient, kindly. We like her smiling face. We have a very happy experience. More

Helped at every step of the process Shaun was not your typical salesperson where they would push the sale. The entire process and whether I should get my car made it easier for me to dec Shaun was not your typical salesperson where they would push the sale. The entire process and whether I should get my car made it easier for me to decide with Shaun giving me BOTH the pros and cons of my used car purchase. Joe and Shaun paired well together as a team and went as far as taking my to my home to gather paper work that I forgot since I wasn't prepared. Couldn't be happier! :) As a first time buyer they made it simple and once again did not push the sale (which surprisingly made me want to purchase my car more). Good job Lexus of Pleasanton! LeeAnne Morris More

Awesome experience !! Was in and out with my new car in around. 2 hours. It was the most pleasant. car buying experience I ever had. The entire staff was pleasant and frien Was in and out with my new car in around. 2 hours. It was the most pleasant. car buying experience I ever had. The entire staff was pleasant and friendly, especially Shaun. More

Great service Shaun did an amazing job that made the purchase very smooth and easy He did explain the whole process effectively and he did address all my question Shaun did an amazing job that made the purchase very smooth and easy He did explain the whole process effectively and he did address all my questions in a very professional way Thx Shaun for your excellent work More

Horrible experience with the Finance Department Review is based on our experience dealing with Doug Cotton in the finance department. An absolute Jerk With no manners whatsoever and the communicat Review is based on our experience dealing with Doug Cotton in the finance department. An absolute Jerk With no manners whatsoever and the communication skills of a 2 year old.. Just because of this , I will be sure to never do business with a Hendrick Dealership , and will make sure to tell all my friends and family to do just the same. He had he nerve to tell my wife and I to leave his office. Hashim took over and basically told us the same thing Doug cotton was trying to tell us, but in a normal and informative way, NOT in a rude, yelling, calling us "wish washy" whatever the xxxx that is? I am beyond pissed. We are loyal to the Lexus brand. Have owned almost the entire model line throughout the years. I will be writing Lexus Corporate, Hendrick Auto Group Corporate. I may even retain an attorney as I felt discriminated for being a minority. I don't think Doug Cotton would treat other people like he treated us. More

Shaun De Guia is the best!!! Shaun De Guia is amazing!!! He listened to our specific interests in a car and went based off that, rather than being pushy and trying to sell us some Shaun De Guia is amazing!!! He listened to our specific interests in a car and went based off that, rather than being pushy and trying to sell us something different. We love our Lexus and will always see Shaun for future purchases. His stellar customer service doesn’t end after your purchase. He goes above and beyond to take care of you and will make sure everything is smooth sailing during and after your purchase/lease transaction. See Shaun De Guia. He’s the best!!! More