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Lexus of Pleasanton
Pleasanton, CA
986 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 14, 2021
This is our third time purchasing a vehicle from Lexus of Pleasanton. Great service, friendly staff. Jeff takes care of his customers both during and well after the buying process. Pleasanton. Great service, friendly staff. Jeff takes care of his customers both during and well after the buying process. More
by t_arndt43
Employees Worked With
Jeff Lao
January 13, 2021
My first service for this car could not have been any better. I felt the care for my car was outstanding from beginning to end! I was welcomed as soon as I arrived, it was clean safe, the attention to de better. I felt the care for my car was outstanding from beginning to end! I was welcomed as soon as I arrived, it was clean safe, the attention to detail was superb. The video check-in was a bonus! Manny went the extra mile to talk to me about my car. It was the best service I have ever received in the 50 years of owning cars! thanks again Sallie Kinser More
by Cme2bfit
Employees Worked With
Manny Solano
January 13, 2021
Everything Drew and the mechanics did was great. Your car washer didn’t do a good job. I know it is a free add on but thought you should know. Filthy rags used to dry the glass. Dirt left under the rear roof washer didn’t do a good job. I know it is a free add on but thought you should know. Filthy rags used to dry the glass. Dirt left under the rear roof just above the back glass. Very nice group of service writers. More
by Sthechief
Employees Worked With
Car washer, Jeremey Halden, Drew Hopkins
January 11, 2021
Very good reception and detail of work to perform. Problem was corrected. Good outline and priority of future service needed for this GS300 I purchased new there in 2002. Problem was corrected. Good outline and priority of future service needed for this GS300 I purchased new there in 2002. More
by nosedown9115h
Employees Worked With
Michael Sullivan
January 09, 2021
I have had my RX 350 a little over a year now. Whether I was going in for a service or a recall notice your staff was excellent. Drew and Manny were friendly, courteous, informative and extremely helpful. was going in for a service or a recall notice your staff was excellent. Drew and Manny were friendly, courteous, informative and extremely helpful. All repairs were done correctly and I was always offered a loaner car, which made getting to and from the dealership seamless. More
by jms
Employees Worked With
Manny Solano, Drew Hopkins
January 05, 2021
JV provided excellent service from my first contact online to when the car was delivered. His response time was phenomenal both via text, email and phone. His follow up on my questions and concerns was online to when the car was delivered. His response time was phenomenal both via text, email and phone. His follow up on my questions and concerns was outstanding. More
by LYNNE.VAN.TILBURG
Employees Worked With
John Cabral, JV - Minh Huynh
January 05, 2021
Called to get timing belt kit replacement quote. The advisor said the quote included timing belt tensioner/pulley, crank/cam seals, water pump and belt..etc. I asked him to email me the parts and quote. advisor said the quote included timing belt tensioner/pulley, crank/cam seals, water pump and belt..etc. I asked him to email me the parts and quote. Turned out those tensioner/pulley, seals are not included. A honest place would recommend replacing the timing belt tensioner/pulley and seals while you are in there. I again specifically requested to replace the tensioner, pulley and seals, the advisor sent me another quote that included the drive belt idler pulley instead, which is unrelated to the timing belt kit. And they forgot about the crank/cam seals! The quote also included unnecessary parts like 2 drive belts and coolant change, which cost an extra $100. If you replace these belts, why not replace the timing belt components and seals while you are in there? We chatted a couple times and they still cannot figure out the correct quote. The manager even called me 1 day later to try to convince to update my review on another platform and said would do their best to resolve this. The manager of cause did not call back. Would not recommend this place. More
by Nick
Employees Worked With
Christopher Shahbazian, Forrest Yee
December 18, 2020
Jason was great to work with and very professional. He gave me a timeframe of the work and true to his word, it was done on time. Great job 👏🏽 gave me a timeframe of the work and true to his word, it was done on time. Great job 👏🏽 More
by SonjiaMarie
Employees Worked With
Jason Vaughan
