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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
June 05, 2019
Painless Manny knows cars and customer service. He is able to fulfill any promises on the vehicle. He is the only service person we go to with our 3 Lexus cars Manny knows cars and customer service. He is able to fulfill any promises on the vehicle. He is the only service person we go to with our 3 Lexus cars. His pricing brought me over from a non lexus service site. More
by Me
Employees Worked With
Manny Solano
June 03, 2018
Appointment not honored. The service department is a total joke when you have a problem with your car. Seems all they can do is the normal servicing. My wife and I both have 2 The service department is a total joke when you have a problem with your car. Seems all they can do is the normal servicing. My wife and I both have 2016 Lexus’s. Mine is a NX200T and hers is an IS200T. We took them both in today with issues. The NX is having issues with displaying the traffic flow on the nav map, very slow to show the colors, and the IS is having issues with the transmission slipping out of first while stopped and when pushing accelerators to go, the engine revs and then suddenly catches and jerks forward. The service writers first response was “we have never heard of this issue on either car”. My wife had an appointment and when we she arrived she was told they could not look at it today and would have to leave it overnight. We told them to make sure these issues were documented in our records due to them being close to the end of warranty. Looks like we will be trying anotheLexus dealer. Will never buy or have cars serviced there again. They are not the only dealer in town but they think so or they just don’t know how to fix a car. Nothing but excuses. More
by Falcon
Employees Worked With
Randy Solomon
May 27, 2018
Great Customer Service As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!! More
by OlafLopez
Employees Worked With
John Lee and Christina Campbell, Joseph Katusich
May 16, 2018
Shaun De Guia is the best salesman ever! Thank you Lexus of Pleasanton and especially Shaun De Guia for again helping us get into another beautiful Lexus. Shaun is the greatest salesperson e Thank you Lexus of Pleasanton and especially Shaun De Guia for again helping us get into another beautiful Lexus. Shaun is the greatest salesperson ever! There is never any pressure, never any games, just straightforward get you into the car of your dreams finesse. It is quick and easy and most of all, painless. The other staff is always friendly, courteous and go out of their way to make their customers happy! The service department is great and I love the shuttle service to the outlets while I "wait"for my car. I am a Lexus of Pleasanton forever fan! More
by Lexus lover
Employees Worked With
Shaun De Guia
February 23, 2018
"Great Lexus buying experience" My wife and I had a great experience purchasing our first Lexus. Mike Tarnowski helped us with any questions we had and took us to different lots look My wife and I had a great experience purchasing our first Lexus. Mike Tarnowski helped us with any questions we had and took us to different lots looking for our car GS 350 F sport. The treatment was great, we didn't feel pressured to buy and the test drive was awesome. Thanks again Lexus of Pleasanton. More
by Richard Gonzlez
Employees Worked With
Mike Tarnowski
February 20, 2018
Great experience Wonderful experience with great staff willing to work with me to get the car I wanted within budget. Joseph was also very knowledgeable about my vehic Wonderful experience with great staff willing to work with me to get the car I wanted within budget. Joseph was also very knowledgeable about my vehicle. Thanks everyone! More
by Karen819
Employees Worked With
Joseph Katusich
December 27, 2017
Good people, honest straitforeward experience. The RX I purchased was used, but I feel I received the same treatment as if I had plunked down $60 K on a new vehicle. The RX I purchased was used, but I feel I received the same treatment as if I had plunked down $60 K on a new vehicle. More
by Hoovert
Employees Worked With
Jeff Lao, Harley Lang, Michael Sullivan, Randy Solomon
December 25, 2017
Friendly, quick, easy The friendly staff is always quick to help as soon as I pulled up. The experience was as pleasant as the kind staff. I love the luxury car experience The friendly staff is always quick to help as soon as I pulled up. The experience was as pleasant as the kind staff. I love the luxury car experience and the ammenities they offer for the car and services. Great experience overall, 4th Lexus in the fam. And now I personally know why More
by Roxsozzi
Employees Worked With
Shaun De Guia
December 23, 2017
Straight and upfront Al was superb! He didn’t waste my time and went straight to the point. We got a great deal on the gs350 f sport. I would recommend him to anyone looki Al was superb! He didn’t waste my time and went straight to the point. We got a great deal on the gs350 f sport. I would recommend him to anyone looking to buy a Lexus. Al will take great care of you. More
by Jpham110
Employees Worked With
Al Al
December 10, 2017
A great car purchase experience! I had a great experience with my recent purchase at Lexus of Pleasanton. Shaun De Guia made my purchase a pain free and easy process. This was my b I had a great experience with my recent purchase at Lexus of Pleasanton. Shaun De Guia made my purchase a pain free and easy process. This was my best car purchase experiences, I never felt the pressure to buy something I didn't want to buy. Shaun is very professional, friendly, and willing to work with the customers to make sure the customer is completely satisfied. I was very happy and satisfied with working with Shaun and Lexus of Pleasanton. More
by HappyCustomer
Employees Worked With
Shaun De Guia
