Lexus of Pleasanton

This is a great dealership. We have been searching for a reliable used vehicle for a long time. Finally we found not one but three! The whole family was taken care of. I also mu We have been searching for a reliable used vehicle for a long time. Finally we found not one but three! The whole family was taken care of. I also must mention that the service department is amazing! More

Service was exceptional, relatively fast and staff kept me informed of the progress. The waiting area was comfortable. I worked with Darlene Hall and she was outstanding. me informed of the progress. The waiting area was comfortable. I worked with Darlene Hall and she was outstanding. More

I wish I could give a higher rating because Cody, the service writer, did such a great job. He is very personable and friendly probably because his dad, also a service writer, trained him well. I bou service writer, did such a great job. He is very personable and friendly probably because his dad, also a service writer, trained him well. I bought my 2010 Lexus RX 350 AWD with 159XXX miles from Gavin Lam on December 30, 2023. This vehicle had to go through the Lexus of Pleasanton pre-purchase inspection. So, all mechanical including suspension inspections completed. I was informed that the tires were at 6/32nds of an inch. I bought six oil changes for $395 and after about 8 months and 2000 miles of driving, I decided, why not have an oil change performed. While getting my oil change performed, the mechanic sends me a video to my phone. As the mechanic is narrating, he states suspension is bad and tires are bald. [Mind you, this is the same mechanic who stated my previous Lexus NX had a water pump leak, which there wasn't, which caused me to call the Bureau of Auto Repair (BAR)] So, how in only 2000 miles of driving, does that make the tires now bald? No harsh driving, basically, to the local 24 Hour Fitness and back home. So, Cody comes in to the waiting area and asks if I received the video from the mechanic. I said yes and told him that I take the information received with a grain of salt. I don't believe the mechanic's assessment and Cody kindly gives me the 411 on what next steps are and that October is tire sale month. Cody finishes the documentation and hands me a copy of to keep and hands me the keys. Thanks Cody. More

Phone call from parts to service was very helpful and friendly, Edward at service was very efficient and professional, overall experience was excellent! I didn’t even purchase the car from this dealer, friendly, Edward at service was very efficient and professional, overall experience was excellent! I didn’t even purchase the car from this dealer, I will definitely consider this dealership for my next car! More

Lexus of Pleasanton service is excellent and it is 5 star . Customer service is awesome and people are polite and resolve the issue . We bought the car Lexus of Pleasanton and complete process was a star . Customer service is awesome and people are polite and resolve the issue . We bought the car Lexus of Pleasanton and complete process was a great experinece. More

I recently purchased a new car, and the experience was nothing short of fantastic. Rick Rose went above and beyond to make sure everything went smoothly. From the start, he took the time to explain all th nothing short of fantastic. Rick Rose went above and beyond to make sure everything went smoothly. From the start, he took the time to explain all the features of the car, ensuring I fully understood them. His impressive knowledge and patient approach made me feel confident in my purchase. Rick answered all my questions with expertise, and I never felt rushed or pressured; instead, he genuinely cared about helping me make the best choice. The car itself is everything I hoped for and more—I’m thrilled with my purchase! Days later, I realized I had left something in my trade-in, so I texted Rick. He responded immediately, even after the sale was complete. Rick’s dedication to customer satisfaction is truly exceptional. If you're in the market for a new vehicle, I can't recommend Rick enough. He made the entire process smooth and enjoyable. Five stars for Rick and the amazing service! More

Jason was highly professional and went over everything , explained what the service included and delivered as promised explained what the service included and delivered as promised More

Took car for an oil change and had questions about the run flat tires. Jason Portillo was very patient and clear about what I can and cannot in various situations because I have a AWD. On the internet, run flat tires. Jason Portillo was very patient and clear about what I can and cannot in various situations because I have a AWD. On the internet, there are discussions about replacing 1, 2 and 4 tires when only one is bad. Also, run flat is more expensive than regular tires. Very appreciate Jason took the time to explain the WHYs so I can make correct decision!! More

I had an amazing experience a Lexus of Pleasanton's Service Center. I had a suspicion I was being ripped off at a different service center, and brought my car to Lexus of Pleasanton for a second opini Service Center. I had a suspicion I was being ripped off at a different service center, and brought my car to Lexus of Pleasanton for a second opinion. Jason Portillo was friendly, professional and helpful. He took the time to explain the issues with my vehicle in detail, offering clear and honest recommendations. The service was efficient, and my car was ready ahead of schedule, which was a pleasant surprise. The quality of the work was top-notch, and I felt confident that my vehicle was in expert hands. If you’re looking for a reliable, trustworthy, and friendly auto service center, I highly recommend! More

I recently had the pleasure of purchasing a vehicle from Lexus of Pleasanton, and I’m thrilled to share what a fantastic experience it was. We went in just to look at vehicles and had no intention of purch Lexus of Pleasanton, and I’m thrilled to share what a fantastic experience it was. We went in just to look at vehicles and had no intention of purchasing a car but ended up purchasing 2 vehicles. From start to finish, the team at this dealership exceeded my expectations, especially thanks to the outstanding service provided by Joseph Minster /Syed Hussan and Jeremy Halden. Joseph, our salesperson, was incredible. From the moment we walked in, he greeted us with a warm, welcoming attitude and took the time to understand exactly what we were looking for. His extensive knowledge about the various Lexus models was evident, and he patiently walked us through the features and benefits of each option. Joseph’s professionalism and genuine enthusiasm made the entire process enjoyable and stress-free. He was always available to answer questions and provided honest, helpful advice without any pressure. When making a purchase, relationships/integrity and trust are things that are most important to me. Joe demonstrated all those qualities and much more making the purchasing decision seamless. When it came time to handle the financial aspects, Syed Hussain/Jeremy Halden, the finance managers, stepped in to make the experience just as smooth. Syed/Jeremy were both transparent and thorough, explaining all the financing options in detail and helping us find the best plan for our needs. Their approach was both professional and personable. Jeremy facilitated the closing of the vehicle purchase paperwork, making what can often be a daunting part of the car-buying process surprisingly straightforward. Together, Joseph /Syed /Jeremy made our purchase at Lexus of Pleasanton a seamless and pleasant experience. Their dedication to customer satisfaction is truly commendable. I highly recommend Joe Minister in the market for a new car. Thanks to their exceptional service, we purchased 2 cars and I’m not only driving away 2 fantastic new vehicles, but also with a very positive impression of Lexus of Pleasanton. If you’re considering a visit to this dealership, rest assured that you’ll be in excellent hands with Jos Minster. I look forward to returning to Lexus of Pleasanton for future purchases! As an FYI, we came back to Lexus of Pleasanton in search of a car as Syed was a salesperson a few years ago and we had a remarkable experience. Thank you all for your assistance . Loving both the cars. Samantha More