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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
November 21, 2019
Very happy! The staff in the service department is always very friendly and they go out of their way to be as accommodating as possible. I have always been treat The staff in the service department is always very friendly and they go out of their way to be as accommodating as possible. I have always been treated fairly as far as pricing. Great job! More
by lydiasantin
Employees Worked With
Manny Solano
November 19, 2019
excellent customer service Zabi, my sale is friendly and great. he helped me to get a big discount on my dream car. highly recommend him! I will definitely referral my friends t Zabi, my sale is friendly and great. he helped me to get a big discount on my dream car. highly recommend him! I will definitely referral my friends to him. More
by celinaC
Employees Worked With
Nima (finance service) and Brian (delivery service), they are both great, too!, Zabi Nasiri
November 18, 2019
Excellent customer service. He Explained things really well. Arranged for the Lyft while the car is being done. I highly recommend him and Lexus Pleasanton. well. Arranged for the Lyft while the car is being done. I highly recommend him and Lexus Pleasanton. More
by kenlly73
Employees Worked With
Manny Solano
November 13, 2019
2020 RX 350L AWD Jeremy Halden did an excellent job working with me to find a car that met the required features I wanted. Frustration was not with Jeremy or Lexus of Jeremy Halden did an excellent job working with me to find a car that met the required features I wanted. Frustration was not with Jeremy or Lexus of Pleasanton but with Lexus with the package and option combination limitations. I wanted an RX 350 AWD that included cold car package, kick sensor for rear trunk door and heated front seats. None could be found anywhere. Lexus does not seem to be putting this in RX 350 at this time. Ended up purchasing a RX 350L AWD that did come with those 3 items I really wanted. Ended up costing more. Not happy with that aspect. Again Jeremy did a great job (over 3 hours) trying to find a car to meet my original requirements. More
by wmacv
Employees Worked With
Jeremey Halden
October 30, 2019
Service departmnet mayhave made my vehicle issue worse I have used the service department at Lexus, Pleasanton several times before and have previously only had positive experiences. My visit last week w I have used the service department at Lexus, Pleasanton several times before and have previously only had positive experiences. My visit last week was not as positive. The sunroof on my RX 330 was not operating properly. The roof would retract back and forth appropriately but would not properly close shut. I took it to the service department for an examination. After a day they informed me the sunroof cables were broken and needed to be replaced. I elected not to replace the cables at this time and took the car home. At home, I found the sunroof was completely non-functional. The roof would no longer move at all and made a screeching sound when I attempted to move it. In summary, after the service department examined the sun roof the problem was far worse and I suspect the roof cables were broken while being examined. I feel the service department was not forthcoming about what happened to my vehicle while they were examining it. More
by sunroof
Employees Worked With
Dan
October 28, 2019
Maria Viera did a great job of listening, coordinating and communicating during the service appt. The shuttle service was great and car was done within the time frame she gave. and communicating during the service appt. The shuttle service was great and car was done within the time frame she gave. More
by Bretfire2
Employees Worked With
Maria Vieira
October 25, 2019
Long term service relationship I have been dealing with the dealership for the life of my 2001 GS300 Lexus. It has been a great relationship. They know me and they know my car. I I have been dealing with the dealership for the life of my 2001 GS300 Lexus. It has been a great relationship. They know me and they know my car. I also know the customer service rep Jason very well. More
by Joe
Employees Worked With
Jason Portillo
October 20, 2019
Service Manny checked us in for service and made sure that the software update was done. He gave us a free loaner car as the software update took a day. Manny checked us in for service and made sure that the software update was done. He gave us a free loaner car as the software update took a day. More
by Kenny
Employees Worked With
Manny Solano
October 17, 2019
Communication Well service department very helpful patient kind,and especially consultants appointments great he explains to me everything that I should know about Well service department very helpful patient kind,and especially consultants appointments great he explains to me everything that I should know about my Lexus Gx 470 fix it and how much am going to pay More
by Florentino Tatco
Employees Worked With
Michael Sullivan
October 17, 2019
Great service. Sick service adviser resulted in delay As usual, Lexus of Pleasanton provides superlative service. Unfortunately my service adviser got sick and thus me being informed of the completion of As usual, Lexus of Pleasanton provides superlative service. Unfortunately my service adviser got sick and thus me being informed of the completion of my RX took an extra day that was not necessary. I believe a better method of dealing with a sick employee's cases would help this situation. My adviser was fantastic when I saw him on Saturday, but instead of getting my car back on Monday, it was Tuesday instead after I had to call Monday night to find out what the status was. More
by Brian
Employees Worked With
Drew Hopkins
