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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
February 24, 2020
Our sales agent, Joseph Minister, was amazing. We had a conversation with in early January where we decided on what sort of car in which we were interested. A full month later we reached out and said we w conversation with in early January where we decided on what sort of car in which we were interested. A full month later we reached out and said we were ready to move. When we arrived he had a list of cars including the features. After reviewing the list we walked directly to the car we ended up buying. the sales effort was low pressure. I think we actually had fun making the purchase! More
by Tlkummell
Employees Worked With
Joseph Minister, Jeanette Pettit, David Lin
February 21, 2020
Salesman Austin Johnson is the best! He was very personable, confident at answering all of our questions and he provided excellent customer service. We never felt rushed or pushed at making the purc personable, confident at answering all of our questions and he provided excellent customer service. We never felt rushed or pushed at making the purchase. A customer’s go to person for an excellent vehicle shopping experience. More
by ML
Employees Worked With
Sales- Austin Johnson, Finance- David Lin at Lexus Pleasanton, CA
February 19, 2020
Great Customer Service Just did our usual oil change, but the service specialists always make us feel special and valued. Especially love the new / updated service center w Just did our usual oil change, but the service specialists always make us feel special and valued. Especially love the new / updated service center with lots of parking. (easy access) More
by smr
Employees Worked With
Jeanette Pettit
February 17, 2020
John was fantastic. This was my first time in a Lexus dealership. The quality of service to the waiting room to the overall cleanliness of the lot was outstanding. Keep up the great work. dealership. The quality of service to the waiting room to the overall cleanliness of the lot was outstanding. Keep up the great work. More
by ddaudney
Employees Worked With
John Clutter, Drew Hopkins
February 13, 2020
Maria was friendly, knowledgeable, efficient and helpful! She provided expert customer care, stayed with me outside until my car was pulled around to me and Has a lovely disposition! She provided expert customer care, stayed with me outside until my car was pulled around to me and Has a lovely disposition! More
by Blugrl
Employees Worked With
Steve Cacela, Maria Vieira
February 11, 2020
Very accommodating sale staff JV helped me purchase my parents a CPO SUV this past weekend. I Live in El Cerrito so it's a bit far to drive all the way to the dealership. My parent JV helped me purchase my parents a CPO SUV this past weekend. I Live in El Cerrito so it's a bit far to drive all the way to the dealership. My parents lives in San Francisco. I was able to negotiate the price with JV over text. My parents went to test drive the car without me. But since I was paying for the car, I had to eventually go there to pay for it. JV and the sales and finance staff was very accommodating. My parents went to the dealership at 5pm, but actually didn't finish the buying process until way after the closing hours. They end up taking the car home without actually paying for it. I was able to go to the dealership the next day, a Saturday, when I finally met JV in person. We talked about what my parents liked about the car and I felt everything went very well. We started talking about fast cars which is what I'm into. Anyway things turn out real well. We purchased a car that has more equipment than I had planned for only a smidge more than I had budgeted. More
by amphora001
Employees Worked With
JV - Minh Huynh
February 01, 2020
1) Greeted when you pull up, directed to associate2) 1) Greeted when you pull up, directed to associate 2) Work needed reviewed with on screen diagrams 3) Loaner car process fast & efficient 4) Rtn lo 1) Greeted when you pull up, directed to associate 2) Work needed reviewed with on screen diagrams 3) Loaner car process fast & efficient 4) Rtn loaner, p/u car a little confusion, took longer than it probably should/could have Overall very good. My abc rep was EXCEPTIONAL! More
by CC
Employees Worked With
Manny Solano
January 30, 2020
Excellent service I called requesting a same day appointment - I hadn't been there in several years. They got me in right away, did a thorough inspection, had a wonder I called requesting a same day appointment - I hadn't been there in several years. They got me in right away, did a thorough inspection, had a wonderful room where I could wait. My service advisor Michael Sullivan was outstanding. The only improvement would be to keep me updated on the time - they originally told me it would be ~ 2 hours and it ended up being closer to 3. It was no big deal, but they probably should have kept me posted. But net, they will now be the dealer to service my Lexus. And I will always ask for Michael! More
by mjc
Employees Worked With
Michael Sullivan
January 20, 2020
I have been coming to this dealership for my regular car maintenance for the past few years. A great service department and thanks Jeanette for the excellent service she has provided. maintenance for the past few years. A great service department and thanks Jeanette for the excellent service she has provided. More
by PC
Employees Worked With
Jeanette Pettit
January 16, 2020
Service Dealership is great! I bought my car from Zabi. Very nice guy. Very informative about the car and answered all of my questions. I always stop by his d Dealership is great! I bought my car from Zabi. Very nice guy. Very informative about the car and answered all of my questions. I always stop by his desk when I go for service. Everyone is very pleasant that I have had contact with. Definitely would recommend the dealership to anyone. More
by Ma
Employees Worked With
Zabi Nasiri, Maria Vieira
