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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,052 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,052 reviews

January 09, 2023

It is the only place I will get all three of my Lexus vehicle serviced More

by Ddowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Manny Solano, Drew Hopkins, Forrest Yee, Mark Kovisto
Report | Print
Jan 11, 2023 -

Lexus of Pleasanton responded

Hi Ddowen, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing our Service team to provide the highest level of care for all 3 of your Lexus vehicles . Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 06, 2023

Excellent service. Service advisor was very caring and demonstrated a keen interest and knowledgeable in the service delivered, More

by Rolana99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
Report | Print
Jan 07, 2023 -

Lexus of Pleasanton responded

Thank you Rolana99for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Ray on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 05, 2023

Mr Singh was very helpful. He is clearly very hard working and knowledgeable gentleman.Waited for us even after closing hours. More

by His Will Insurance Agency INC.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Katusich, Zabi Nasiri
Report | Print
Jan 07, 2023 -

Lexus of Pleasanton responded

Thank you for taking a moment to share your experience with our teammates Joseph and Zabi, during your visit to our dealership. We appreciate your allowing us an opportunity to serve. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 03, 2023

Jason has great customer service and kept me informed the whole time. I will definitely be using this company again. Thank you Jason! More

by donscastrovalley
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan
Report | Print
Jan 06, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 02, 2023

I am from the NY metro area - this is my first time at Lexus Pleasanton - top class experience - it was a pleasure to work with Maria Vieira More

by Gerarddas
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Report | Print
Jan 04, 2023 -

Lexus of Pleasanton responded

Thank you Gerarddas for sharing your experience with our teammate Maria and the service team and welcome to the Bay Area! We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 02, 2023

We have been a customer of Lexus of Pleasanton since 2002. As with all relationships there have been highs and lows. Many years ago we were beyond disappointed with the style and quality of service, a s More

by GavePleasantonLexusAChance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Forrest Yee
Report | Print
Jan 04, 2023 -

Lexus of Pleasanton responded

Thank you for sharing of your experiences with our teammates Nick and Forrest and our dealership during your service visits. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey once more. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 01, 2023

Nick Wilson is an outstanding customer service leader at Lexus. We worked with Michael Sullivan for nine years and now we look forward to continuing our service relationship with Nick. He is a dedicated p More

by nimmabakshi
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Michael Sullivan
Report | Print
Jan 04, 2023 -

Lexus of Pleasanton responded

Hi nimmabakshi, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing Nick and our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 01, 2023

The new service area is really nice and Nick Wilson was so great and very helpful! More

by taw648
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Jan 02, 2023 -

Lexus of Pleasanton responded

Thank you taw648 for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 31, 2022

Great inventory of vehicles. Rick Rose was very helpful and knowledgeable and did not use pressure tactics. More

by brian.hickey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Rose
Report | Print
Jan 02, 2023 -

Lexus of Pleasanton responded

Thank you brian for sharing of your experience with Rick and our dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 30, 2022

Great service at this dealership. We drive farther to come here because we have always had a good experience here. More

by RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Report | Print
Jan 01, 2023 -

Lexus of Pleasanton responded

Thank you RHfor sharing of your experience with Drew and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

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