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Lexus of Pleasanton

Pleasanton, CA

4.9
1,051 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,051 reviews

January 30, 2023

Over the last 20 years, I have had my Lexus vehicles serviced at Lexus of Pleasanton. I have always done an excellent job taking care of my cars. The service technicians are very professional and friend More

by r.schuder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Feb 02, 2023 -

Lexus of Pleasanton responded

Thank you r.schuder for sharing of your experience with Manny and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Lexus . We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 27, 2023

Jason was very professional, but is weak on interpersonal skills. All work was done to my satisfaction More

by waynemaddock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan
Feb 01, 2023 -

Lexus of Pleasanton responded

Thank you waynemaddock for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 27, 2023

If you have a Lexus in your future, I recommend Zabi Naziri, and Syed Hussain. I purchased a New Lexus as a surprise for my wife, and, these individuals pulled of a flawless product search and purchase More

by Dennis H
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Syed Hussain, Zabi Nasiri
Feb 01, 2023 -

Lexus of Pleasanton responded

Thank you Dennis for sharing of your experience our dealership and with teammates Zabi and Syed. We appreciate the opportunity to earn your business with your new Lexus and looking forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 24, 2023

Jason Portillo is the go-to person when I have my car serviced. He makes sure I am kept up to date and any potential problems are addressed. He is very friendly and service oriented. The service exp More

by trockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jan 27, 2023 -

Lexus of Pleasanton responded

Thank you trockwell for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 18, 2023

I met with Manny Solano who along with the people who serviced my car did a great job . Manny made a couple of suggestions which I had not thought of but were very helpful. H e got the batteries replaced More

by ponyrev
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Jan 18, 2023 -

ponyrev responded

You are asking for too much info in this review. My response is Manny and his people did an outstanding job. Whoever was doing the scheduling for Lexus was doing a horrible job

January 12, 2023

Professional work. The place is clean and you can enjoy coffee while waiting for your car. More

by mhrabajante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Maria Vieira
Jan 18, 2023 -

Lexus of Pleasanton responded

Thank you mhrabajante for sharing your recent experience with our teammates Jason and Maria during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 11, 2023

Leo Knowles is knowledgeable, warm, friendly. Good follow and see’s everything through throughout the process. He is a solid trustworthy person. I live working with Leo. He goes above and beyond More

by Lisamspivey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles is excellent
Jan 13, 2023 -

Lexus of Pleasanton responded

Thank you Lisamspivey for sharing of your recent visit to our dealership and for letting us know of your experience with our teammate Leo during your time with us. We know there are many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we want to be a part of your journey, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

As usual my service representative was courteous, professional, attentive and effective. I enjoyed my service visit More

by Kevin Twohey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
Jan 11, 2023 -

Lexus of Pleasanton responded

Thank you Kevin for allowing us to earn your business and for sharing of your experience with our teammate Ray and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

It is the only place I will get all three of my Lexus vehicle serviced More

by Ddowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Manny Solano, Drew Hopkins, Forrest Yee, Mark Kovisto
Jan 11, 2023 -

Lexus of Pleasanton responded

Hi Ddowen, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing our Service team to provide the highest level of care for all 3 of your Lexus vehicles . Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

Professional service This dealership is the only one I use I feel they are honest and knowledgeable More

by kathyaracne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Jan 11, 2023 -

Lexus of Pleasanton responded

Thank you kathyaracne for allowing our teammate Jeanette and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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