Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 858 reviews
March 10, 2020
Thanks Jv, I appreciate your kindness, I’m happy, keep your customers smiling they will appreciate you always for helping me I will introduce my friend to you your customers smiling they will appreciate you always for helping me I will introduce my friend to you More
by Chibuos
Employees Worked With
JV - Minh Huynh
March 07, 2020
We had a nice experience buying a new Lexus we had a good experience buying a new Lexus. I believe that we got a good deal. The dealer showroom has nice amenities and the salesman was very court we had a good experience buying a new Lexus. I believe that we got a good deal. The dealer showroom has nice amenities and the salesman was very courteous. More
by sm0534
Employees Worked With
Rick Rose
March 06, 2020
EXCELLENT SALESMEN BOTH JOHN AND TYLER WERE EXCELLENT . WE THANK BOTH OF THEM FOR MAKING THE SALE SO EASY FOR US. THANKS AGAIN JOHN FOR STAYING SO LATE AND MAKING SURE BOTH JOHN AND TYLER WERE EXCELLENT . WE THANK BOTH OF THEM FOR MAKING THE SALE SO EASY FOR US. THANKS AGAIN JOHN FOR STAYING SO LATE AND MAKING SURE TWO SENIORS GOT HOME OKAY WITH A CALL THE NEXT MORNING. ALSO APPRECIATED THAT TYLER FOLLOWED UP THE NEXT DAY TO OFFER HIS ASSISTANCE TO ANY MATTER OF CONCERN TO US. KUDOS TO BOTH FOR THEIR EXPERTISE. More
by KNStange
Employees Worked With
Tyler Duddy, John Lee
March 06, 2020
Battery replacement I brought my RX350 Lexus in to have the oil changed and my battery looked at. They told me I did not need my oil changed yet. They reset the oil mai I brought my RX350 Lexus in to have the oil changed and my battery looked at. They told me I did not need my oil changed yet. They reset the oil maintenance light after checking everything. My battery was the original from 2011. I authorized them to replace it, since I noticed a few issues with running the radio while the engine was off. The work was completed quickly. I enjoy working with Michael Sullivan, because he seems to care about his customers and enjoys his job. He is the best! More
by pamelajross
Employees Worked With
I forgot his name, but the man that met us at the gate was extreamly nice., Michael Sullivan
March 06, 2020
Lexus of Pleasanton Nice environment, Quick service, Satisfactory reports. The staff are respectful and the ambient is very nice and inviting. The service is fast and com Nice environment, Quick service, Satisfactory reports. The staff are respectful and the ambient is very nice and inviting. The service is fast and comprehensive and trustworthy. More
by MJ
Employees Worked With
Jason Portillo
March 04, 2020
Received Super Service from Rey Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all o Rey is a superb sales person we dealt with during our recent purchase. He was courteous , detailed and least aggressive to make a sale. Answered all our questions and more. Very knowledgeable about the product he was selling. Very happy with his service. More
by Sam Olak
Employees Worked With
Rey Valenzuela
March 01, 2020
John was hampered by a very slow computer issue, not his fault, but it took 40 minutes to drop off my car. It was challenging to know when my car was going to be finished. John thought about 11:30. I fault, but it took 40 minutes to drop off my car. It was challenging to know when my car was going to be finished. John thought about 11:30. I called at 2 but it wasn’t done. I came at 3; I needed to get it, and it was available but John wasn’t. It was inconvenient to be unsure of a pick up time. More
by Jo Loss
Employees Worked With
John Clutter
February 28, 2020
Michael Sullivan, the service advisor who handled my repairs, was very helpful and informative about the available options regarding the repair situations encountered. Informed me of the cost options an repairs, was very helpful and informative about the available options regarding the repair situations encountered. Informed me of the cost options and what could be done to safely mitigate the expense. More
by rsuey
Employees Worked With
Michael Sullivan
February 26, 2020
John Lee is a very warm, friendly and easy approaching salesman. He responded to customer inquiry and questions very positive and in a professional manner. salesman. He responded to customer inquiry and questions very positive and in a professional manner. More
by shingyc2001
Employees Worked With
John Lee
