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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,051 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,051 reviews

February 12, 2023

Excellent service. First class service from dropping off car to picking up. Staff friendly and helpful. Highly recommend. More

by msmandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jeanette Pettit
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Feb 15, 2023 -

Lexus of Pleasanton responded

Thank you msmandy for sharing of your recent experience with teammates Jason and Jeanette during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 09, 2023

Jason Portillo provided excellent service. It was our first time coming here and he made it a very pleasant service experience. He was very personable and went out of his way to resolve my car More

by Arlene.I.ho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, Jason Portillo
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Feb 12, 2023 -

Lexus of Pleasanton responded

Thank you Arlene for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 06, 2023

The service was great. Jason Portillo is very professional, helpful and kind. I am Very happy with Lexus of Pleasanton. More

by pgarbeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you pgarbefffor sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2023

All personnel were very professional, friendly,candid, and knowledgeable about their products. Hi particularly enjoyed working with Mr. Joe Minster who was extremely knowledgeable, affable, and patient. More

by slarmore43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Bishop, Joe Minster
Report | Print
Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you slarmore43for sharing of your experience with our teammates Joe and Hash dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2023

Thank you Manny Solano and Lexus of Pleasanton for your care and excellent service! See you next time! More

by yrugani
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Report | Print
Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you yrugani for allowing our teammate Manny and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2023

Clean, great staff, friendly, always on time easy to get appointments great selection of new vehicles More

by Gcvignola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
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Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you Gcvignola for allowing us to earn your business and for sharing of your experience with our teammate Maria and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

February 04, 2023

Enjoyed having my Lexus RX-350 2017 serviced for 50,000 miles. As usual there were no issues and everything went smoothly. Jason and I also had time to discuss extending my service contract. After purchasi More

by irving.stowers
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you irving for sharing of your experience with our teammate Jason and our service department. We appreciate allowing us to earn your business and to keep your 2017 Lexus RX 350 performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

February 03, 2023

From start to finish, the experience here was excellent. Zabi and Jeremy were great. They took care of us and our trade in More

by Jmkwon94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri, Jeremey Halden
Report | Print
Feb 08, 2023 -

Lexus of Pleasanton responded

Thank you Jmkwon94for choosing our dealership and allowing our teammates Jeremy and Zabi an opportunity to earn your business with your new vehicle purchase! We appreciate your feedback and sharing of both your experience during your visit. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 31, 2023

The whole experience was outstanding. I have been coming here for more than 6 years and have not been disappointed. Jim is a gem. Thank you for having him. More

by ajhoitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Report | Print
Feb 02, 2023 -

Lexus of Pleasanton responded

Thank you ajhoitt for allowing us to provide care for your Lexus and for sharing of your experience with our teammate Jim. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 31, 2023

Shared video of service performed. Gave us a loaner vehicle for the day. State of the art service dept. More

by pftrophy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Feb 02, 2023 -

Lexus of Pleasanton responded

Thank you pftrophy for allowing our dealership to earn your business and for sharing of your experience with teammate Gary. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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