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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
May 14, 2020
Loaner and Serviced Car Were NOT Sanitized I went in for service for my Lexus 450h. Neither the loaner nor my care were sanitized. When I asked for whether the cars were sanitized the concierge I went in for service for my Lexus 450h. Neither the loaner nor my care were sanitized. When I asked for whether the cars were sanitized the concierge said - oh you want me to sanitize? It will take another 15 minutes. The concierge also didn't have masks or gloves on. The service manager did More
by sugsan
Employees Worked With
Manny Solano
May 14, 2020
As always, Service Department at Lexus at Pleasanton was outstanding. Service Advisor, Jason P., was exceptional. Great communications. Car was ready when promised. Work (replace alternator) was good. Thank outstanding. Service Advisor, Jason P., was exceptional. Great communications. Car was ready when promised. Work (replace alternator) was good. Thank you. More
by Larry J
Employees Worked With
Jason Portillo
May 08, 2020
Thank you JV our experience in buying our new RX 350 during this lockdown was absolutely flawless and safe. Absolutely satisfied with the ease of buying and quality of service. during this lockdown was absolutely flawless and safe. Absolutely satisfied with the ease of buying and quality of service. More
by Farook
Employees Worked With
JV - Minh Huynh
May 01, 2020
Safety and Efficiency My car needed an oil change and the service department was able to schedule one for fifteen minutes later - a convenience I appreciated. My usual repr My car needed an oil change and the service department was able to schedule one for fifteen minutes later - a convenience I appreciated. My usual representative, Nick, was available to process my service and greeted me with a warm welcome. I appreciated the safety precautions taken by everyone at the dealership as well as the finishing car wash and sanitizing of the car's interior. I've been coming here for twenty years and am still impressed with everyone's professionalism. More
by jd
Employees Worked With
Nick Wilson
May 01, 2020
15K maintenance service Jason Portello is an excellent service manager. I have always been able to trust him with what needs to be done on my car. Very personable and trus Jason Portello is an excellent service manager. I have always been able to trust him with what needs to be done on my car. Very personable and trustworthy. Great guy More
by mwalters0428
Employees Worked With
Steve Cacela, Jason Portillo
April 07, 2020
Drew was great. Very transparent and called me with status as promised. The car was ready for pick up as promised. The car was washed and cleaned also. status as promised. The car was ready for pick up as promised. The car was washed and cleaned also. More
by tyeh
Employees Worked With
Drew Hopkins
April 04, 2020
65k maintenance service All good! Glad to hear precautions taken for the safety of the employees and the customers during this pandemic. It's so nice to have your car wash se All good! Glad to hear precautions taken for the safety of the employees and the customers during this pandemic. It's so nice to have your car wash service back! More
by matsune690
Employees Worked With
Drew Hopkins
April 03, 2020
I’ve been patronizing Lexus of Pleasanton for over 20 years - purchased 2 cars and all maintenance Service for each. I could easily go to a dealership that is 30 miles closer to my home but their custom years - purchased 2 cars and all maintenance Service for each. I could easily go to a dealership that is 30 miles closer to my home but their customer service is simply stellar! More
by LovelyLisa
Employees Worked With
Jim Fell, Jeanette Pettit, John Cabral
March 19, 2020
Professional and Trustworthy LExus of Pleasanton is the best service department ever. Michael Sullivan is the best! Our family has three Lexus vehicles and the last two were pur LExus of Pleasanton is the best service department ever. Michael Sullivan is the best! Our family has three Lexus vehicles and the last two were purchased because we knew they would be serviced so well. They are trustworthy, professional and good. More
by OaklandSP
Employees Worked With
Steve Cacela, Michael Sullivan
March 11, 2020
Service visit for Oil Cooler Pip recall I visited the dealership this past week for oil cooler pipe recall. Jeanette in Service was very helpful, got me a loaner car for the day and had my I visited the dealership this past week for oil cooler pipe recall. Jeanette in Service was very helpful, got me a loaner car for the day and had my car ready (with a full tank of gas per the the recall) in early afternoon. everybody was very professional and friendly. Very good experience. More
by pat52rick
Employees Worked With
Jeanette Pettit
