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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
June 16, 2020
Great experience everything went smoothly as team worked well together. Great selection of vehicles in a great environment. I would not hesitate to refer friends or family well together. Great selection of vehicles in a great environment. I would not hesitate to refer friends or family More
by John.cabral
Employees Worked With
John Cabral
June 12, 2020
**Mechanic Negligence/Potential Sabotage*As a Veteran **Mechanic Negligence/Potential Sabotage* As a Veteran diagnosed with PTSD, my 2018 and most recent visit at Lexus of Pleasanton was not very pleas **Mechanic Negligence/Potential Sabotage* As a Veteran diagnosed with PTSD, my 2018 and most recent visit at Lexus of Pleasanton was not very pleasant and honestly the recent malfunctioning of my car ironically right after having it fixed, has been giving me bad flashbacks of what could’ve been a freak accident that would have risked my life 2 years ago. It has resulted in anxieties and a feeling of distrust. As a highly recognized and revered Lexus Organization I questioned the integrity of maintenance services rendered by Lexus’ services and I regret to inform you that it crossed my mind that there could have been a potential or intentional sabotage going on to cause future damages to Vehicle. I will tell you why, in chronological order. April 15, 2018 My 2014 Lexus IS350 Electric Power Steering malfunctioned, the vehicle was then towed to your location (Lexus of Pleasanton) to be diagnosed and fixed. Two day after (April 17, 2018) this event I was advised that the EPS malfunction was caused by “12-volt main battery weak and would fail as the vehicle warmed up.” As a result, we swapped the old to the new Main Battery. Not long after, between 10-15 miles down the road - making a left on intersection of Industrial and Hesperian in Hayward - the EPS failed (while the vehicle was rolling at 15-20 MPH) directly towards oncoming traffic. With quick reaction to brake, missing a head on collision with a white Cadillac SUV. May 25, 2020 I have requested the following: 80K Mile service, replacements for (2) rear tires and (2) front rotor with brake pads, 4-wheel rims reconditioned. May 27, 2020 Being familiar with the vehicle’s daily performance and capabilities. After all services was completed (Listed above) I noticed several issues: * All tire pressure was set at 39-40PSI (cold morning) except the driver rear tire set at 37PSI. (Following morning) * (Vehicle warm up) Low air alarm was on the driver side rear tire with 31PSI (rest of the tires was at 36PSI). * (More than normal) Cloudy white fumes exerted from both exhaust pipes. * RPM was High (during warm up). For several days I notated these defects optimistic that they'll adjust to normal settings but they persisted. Every day, before driving off to work I had to air refill at my local gas station due to the driver side rear tire decreasing air pressure more than 6 PSI. June 05, 2020 Finally, I returned the vehicle for inspection on the driver side rear tire. Speaking with Mr. Chan (representative), the result was that the newly installed tire was not properly installed which caused the leak. I advised Mr. Chan that I will be picking up the vehicle a little after 4:30PM after work. His reply was “will be expecting you.” Arriving at 4:45PM we quickly completed the paperwork and I waited 5 minutes for my vehicle to be pulled up in the driveway. I expected the courtesy (like all customers) to pick my vehicle in the specified location (driveway). It's the least accommodation to be provided with what I experienced in the past several days. When my key was returned, I was pointed to the direction of my vehicle and I quote, “you'll have to pick up your car parked around back.” Livid, I kept my mouth shut and proceeded to leave the facility ASAP. After spending a substantial amount of my hard-earned money, I expected some type of courtesy. Following morning (to conduct my weekend errands) the check engine light was immediately present. I borrowed my neighbor’s car code reader which provided error code P0348 (Camshaft Position Sensor A Circuit High Bank 2). Further investigation inside the hood of the vehicle, hood filter screen was disconnected (dangling) and battery right side wiring harness mount was ripped off (pictures provided). In the past year and half, the vehicle NEVER came up with such an issue nor anything close to it. At this point, what little trust I had with Lexus diminished due to past and present defects that have come up after receiving services from Lexus. I immediately informed Mr. Sullivan of my car’s situation through texts (attached in this letter) and I also informed him of my intention to take my car to a mechanic. Without driving the vehicle all weekend to prevent potential damage. I, then, took Monday off from work to take the vehicle to a local TRUSTED mechanic BO’s Imports, referred by friends and family. After BO’s Import inspections the result was that the Camshaft Sensor was disconnected. No apologies yet received after reaching out to Lexus Supervisor/Representative. And with mechanic negligence and potential sabotage causing vehicle damages for return service(s). I highly DO NOT recommend Lexus of Pleasanton. More
by m_lumapas
Employees Worked With
Service Mechanic(s)., Michael Sullivan, Forrest Yee
June 09, 2020
Friendly, extremely helpful and efficient. We have been using this dealer exclusively for over fifteen years. Always superb I highly recommend them for purchase and service. You won’t be sorry using this dealer exclusively for over fifteen years. Always superb I highly recommend them for purchase and service. You won’t be sorry More
by imbad2dbone
Employees Worked With
Manny Solano, Maria Vieira
June 01, 2020
Grace was an excellent service representative. Grace was excellent, attentive and kept me informed. Thank You! Not sure why I need a minimum of 25 words, I have said what I wanted to say! Grace was excellent, attentive and kept me informed. Thank You! Not sure why I need a minimum of 25 words, I have said what I wanted to say! More
by Marty
Employees Worked With
Grace
June 01, 2020
Recall Service I have been going to the dealership during the last 1 year since the time we moved to the tri-valley area. Very professional staff, friendly - Highly I have been going to the dealership during the last 1 year since the time we moved to the tri-valley area. Very professional staff, friendly - Highly recommend. More
by vilas
Employees Worked With
David Scott
May 22, 2020
Top Notch I have been coming here for almost 7 years now, Always very professional and courteous. Have never had a bad experience, Love the new building. John I have been coming here for almost 7 years now, Always very professional and courteous. Have never had a bad experience, Love the new building. John always has the answers that I'm looking for More
by pmginlv
Employees Worked With
John Clutter, Drew Hopkins
May 21, 2020
Very professional, courteous and safe employees. My car was there for a service and a recall. Everyone was very nice and helpful. They were very professional and wearing masks etc to be careful durin My car was there for a service and a recall. Everyone was very nice and helpful. They were very professional and wearing masks etc to be careful during COVID-19. More
by booscream
Employees Worked With
Manny Solano
May 20, 2020
What a terrible experience! We purchased a used car from JV and at one point during the purchase he had a attitude which was a turn off. I wanted to walk away then, but we still went ahead and purchased a v JV and at one point during the purchase he had a attitude which was a turn off. I wanted to walk away then, but we still went ahead and purchased a vehicle from him. We asked to speak to his manager and he never came out either. We weren't given any information on the car other then what I read online. Had no idea how to work the hybrid features. Didn't do a complete walk through of the vehicle after signing the contract. Noticed the windshield was crack after we got home, I have contacted him several times already about it and he has failed to get back to me. I am truly disappointed in the service I received from him. To him I feel it was just a sale and that's it! (They have you watch a video saying Welcome to the Family!) Now I have a vehicle that has a cracked windshield and they say that the vehicle is certified well if its certified then why not fix the crack or replace the windshield? With COVID-19 I understand that they cannot get inside the vehicle with the customers to show how to function or operate certain things in the car but he said he would get me information but I have yet to receive it. I am not at all satisfied with Pleasanton Lexus Customer Service! More
by NRRE
Employees Worked With
JV - Minh Huynh
May 15, 2020
The Best Clean, modern, courteous, professional and timely, ya da ya da ya da ya da ya da ya da ya da ya da ya da ya da Clean, modern, courteous, professional and timely, ya da ya da ya da ya da ya da ya da ya da ya da ya da ya da More
by skyrod50
Employees Worked With
Jeanette Pettit
