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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
July 02, 2020
Great experience It is a beautiful venue. The staff are friendly, informative, supportive, and pleasant. The waiting rooms feature comfortable seating, large-screen te It is a beautiful venue. The staff are friendly, informative, supportive, and pleasant. The waiting rooms feature comfortable seating, large-screen television, and snacks. One feels accommodated but never pressured. More
by Publius
Employees Worked With
Steve Cacela, Michael Sullivan
June 29, 2020
Our experience with Hendricks has always been very positive. The primary reason it has been positive is the 10 year relationship with Jeff Lau who we 1st met at Concord Lexus. It has now gotten to t positive. The primary reason it has been positive is the 10 year relationship with Jeff Lau who we 1st met at Concord Lexus. It has now gotten to the point that he knows what we want and he always delivers. Hendricks dealer and that same day we drove home with a new NXT 300. Most likely we will always be a Lexus family! More
by neishiken
Employees Worked With
Jeff Lao
June 29, 2020
Excellent as usual. Service team, and Michael Sullivan in particular, were spot on. Explained low mileage maintenance left on my account. I was not aware of this, and I appreciate it. particular, were spot on. Explained low mileage maintenance left on my account. I was not aware of this, and I appreciate it. More
by brihiggins
Employees Worked With
Michael Sullivan
June 29, 2020
JV is a great person to go when purchasing a vehicle. He answers all questions very honestly and works very hard. He was working with 3-4 other customers but never once did we feel neglected. Highly recom answers all questions very honestly and works very hard. He was working with 3-4 other customers but never once did we feel neglected. Highly recommend More
by BW
Employees Worked With
JV
June 28, 2020
Great Service and Sales I bought a 2009 Lexus GX470. I had been looking for this particular model for several month. I found it at Lexus of Pleasanton in Northern Californi I bought a 2009 Lexus GX470. I had been looking for this particular model for several month. I found it at Lexus of Pleasanton in Northern California. I live in Southern California. I called the dealer and talked to JV (Minh Huynh). He really went out of his way to help me. Sent me pictures of the car inside and out. He followed up on the processing of the car both on the minor repairs and paperwork. He was available almost 24 hours a day to answer questions. He made sure the car was detailed and delivered to me in Southern California. The car is more than I expected. If your in the market for a used Lexus use this dealer and request JV to be your.sales person. Thomas KIrk More
by thomaskirk
Employees Worked With
JV - Minh Huynh
June 28, 2020
My service consultant, David Scott, is the best! I was hesitant to send my new NX300 for it's first time service on 06/26/20, not only because of very low mileage, but also because of the COVID-19 pandemi hesitant to send my new NX300 for it's first time service on 06/26/20, not only because of very low mileage, but also because of the COVID-19 pandemic. I just want to say that Davis is the man. When I first met David, I felt nothing but positive energy. He followed the protocol of social distancing and was wearing a face mask at all times and provided hand sanitizer to me after I signed papers. It made me feel safe and comfortable with this dealership. David is so friendly, polite, and professional. We were able to talk like we were old pals. I really appreciated how David made my car service so comfortable. I would definitely recommend him for your car service. This 5-star review is legit, ladies and gentlemen. More
by changchaoho168
Employees Worked With
David Scott
June 25, 2020
They listened and finally fixed the problem. For over a year, I've had a very, very slow leak in one tire which they were not able to find. Finally this time, after previously dunking the tire, For over a year, I've had a very, very slow leak in one tire which they were not able to find. Finally this time, after previously dunking the tire, over pressurizing it and even changing the valve stem. they very meticulously examined the tire and found a very small puncture and repaired it free of charge. Hurrah!! I hope that it is finally repaired and I won't be pestering them any more with this silly problem. More
by cayej1942
Employees Worked With
Michael Sullivan
June 24, 2020
Service team member that I met with was very kind and professional (Manny). During this pandemic, however, it would have been nice to see enforcement of masks and hand sanitizer readily available for professional (Manny). During this pandemic, however, it would have been nice to see enforcement of masks and hand sanitizer readily available for customers in the waiting area. I didn’t know if tables had been sanitized before my arrival. It wasn’t a super comfortable feeling. The customer across from me removed her mask while on the phone, and removed her shoes and propped her bare feet on a customer chair. Ewww. I realize staff can’t police other people, but possibly Lots of signage in the waiting area, not just on entry doors. More
by MS-Rx350
Employees Worked With
Manny Solano
June 23, 2020
Even in this time of higher stress caused by the pandemic, I still received top notch service. The representatives were attentive and professional. My car got the required service and the inside w pandemic, I still received top notch service. The representatives were attentive and professional. My car got the required service and the inside was sanitized before it was returned. Also, I had some issues with the the car finish. Apparently I had parked in a parking lot where they were painting a building and the paint mist had drifted over to the car leaving a light coat of paint. The dealership did an outstanding job detailing the car so that the finish was returned to a beautiful luster. Love this dealership. More
by D. Mintz
Employees Worked With
Maria Vieira
June 22, 2020
Jose H. and Jason P. were excellent I was greeted by Jose H with a smile and he escorted me to my appt. associate Jason P. Everyone was professional, efficient and friendly. I was greeted by Jose H with a smile and he escorted me to my appt. associate Jason P. Everyone was professional, efficient and friendly. More
by bonnie94513
Employees Worked With
Jose H. and Kristen. They were very professional and friendly, got me to my appt and helped me check out, Jason Portillo
