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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
August 24, 2020
Gary Chan was an excellent service representative. He knew I had a meeting to attend and expedited my service so I was able to make my appointment. Thanks Gary! knew I had a meeting to attend and expedited my service so I was able to make my appointment. Thanks Gary! More
by JeanS
Employees Worked With
Gary Chan
August 07, 2020
I’ve been servicing my car here since 2006 and have always received excellent customer service from Lexus of Pleasanton. They do inspections and have always explained to our satisfaction any suggestion always received excellent customer service from Lexus of Pleasanton. They do inspections and have always explained to our satisfaction any suggestions for service and associated costs. The service reps are so friendly and helpful from the time you drive in to the area and are greeted to the pickup. More
by denysvoorhees
Employees Worked With
Drew Hopkins
August 07, 2020
Maria signed me in and Jim finished the service paperwork. They both were very friendly and nice. The service dept. did a good job on the tires rotation, checked up and the car washed and cleane paperwork. They both were very friendly and nice. The service dept. did a good job on the tires rotation, checked up and the car washed and cleaned nicely, More
by May
Employees Worked With
Jim Fell, Maria Vieira
August 02, 2020
Purchase of RX-350 I had an overall excellent experience buying the Lexus RX-350 from Lexus of Pleasanton. Very competent staff made the experience a very positive one. I had an overall excellent experience buying the Lexus RX-350 from Lexus of Pleasanton. Very competent staff made the experience a very positive one. More
by gary.gianatasio
Employees Worked With
Rick Rose
July 23, 2020
I had serviced my car for 2.5 years at Lexus of Concord but did not want to return there anymore after having bad experience for the last time. I decided to bring my car to Lexus of Plesanton. The team too but did not want to return there anymore after having bad experience for the last time. I decided to bring my car to Lexus of Plesanton. The team took care of it immediately and got done everything needed. My car will be back to Pleasanton for all the future necessary services for sure! More
by Movietime
Employees Worked With
Jason Vaughan, Manny Solano
July 22, 2020
The service was good as can be expected. Door handles had a service recall to perform. The Service advisor was running behind, so my appointment did not go as scheduled. had a service recall to perform. The Service advisor was running behind, so my appointment did not go as scheduled. More
by Joee543
Employees Worked With
Michael Sullivan
July 21, 2020
Awesome Customer Service Every visit and every interaction with Hendrick Lexus has been great. From the sales department experience to the service department visits it has bee Every visit and every interaction with Hendrick Lexus has been great. From the sales department experience to the service department visits it has been nothing but professional and courteous. More
by JMCDONO
Employees Worked With
John Clutter
July 10, 2020
My experience at my Lexus agency in Pleasanton was outstandingly excellent. Their service reps are always great, but today’s rep, Gary Chan, was the best ever. From the time I brought my car in 2 day outstandingly excellent. Their service reps are always great, but today’s rep, Gary Chan, was the best ever. From the time I brought my car in 2 days ago, for a damaged moon roof, to the time I picked it up the next day, Gary was helpful, had a a positive attitude, and was great to work with. But he was especially caring when I was filled with panic at realizing I’d left my house alarm fob and my garage door opener in the loaner car I had used. Gary was terrific, made sure to let me know my items were safe, and had them waiting for me the next day. I was so relieved and grateful to have Gary as a Lexus service rep. He made the whole service experience excellent. Lynn McKinney More
by My2Persiancats!
Employees Worked With
Gary Chan not listed for service dept.
July 09, 2020
Maria Vieira always provides excellent customer service. I, obviously, have no way of rating the actual work on my car, but have no issues at this point. The car wash done on my car was below standards. I, obviously, have no way of rating the actual work on my car, but have no issues at this point. The car wash done on my car was below standards. More
by Lolato6
Employees Worked With
Maria Vieira
July 08, 2020
Lexus of Pleasanton is Great I love going to have service for my car at Lexus of Pleasanton. Everyone is kind and friendly, listens to your questions and treats you special. The I love going to have service for my car at Lexus of Pleasanton. Everyone is kind and friendly, listens to your questions and treats you special. Their operation is smooth and seamless from start to finish. I would highly recommend them More
by JudyO
Employees Worked With
Zabi Nasiri, John Clutter, John Cabral
