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Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 858 reviews
October 16, 2020
Went in thinking the alternator was bad and came out only having to replace the battery. All good except the diagnostic cost is too high. For the price I paid I could have bought a new battery and a spare. I having to replace the battery. All good except the diagnostic cost is too high. For the price I paid I could have bought a new battery and a spare. It took all day since the battery needed to be charged to check the CCA but it was mainly hands off, hooked to a computer and charger, so the price is ridiculous. My mistake was not asking the diag price before dropping off the car. Once there, I didn’t want to cancel. More
by Pacoman
Employees Worked With
Gary Chan
October 14, 2020
As always the team was very professional. I was given a loaner vehicle and my car was ready in the timeframe given. And my vehicle was washed and vacuumed. loaner vehicle and my car was ready in the timeframe given. And my vehicle was washed and vacuumed. More
by milorca2002
Employees Worked With
Maria Vieira
September 29, 2020
This dealership is excellent. Everyone is friendly, courteous and generally interested in treating me as if I am special. They are all professional and treat me as if I am a guess in their home ! courteous and generally interested in treating me as if I am special. They are all professional and treat me as if I am a guess in their home ! More
by Nick Armentano
Employees Worked With
Jeanette Pettit, Nick Wilson
September 24, 2020
Everybody in the service department are coaches they are pump and they explain any problems promptly . You can feel that they love in your company. pump and they explain any problems promptly . You can feel that they love in your company. More
by clemye
Employees Worked With
Jason Portillo, John Clutter, Michael Sullivan, Drew Hopkins, Jonathan Eme
September 18, 2020
Service team is outstanding with Jason Portillo leading the charge for the past 14 years. My wife and I would highly recommend Lexus of Pleasanton for both sales and service. the charge for the past 14 years. My wife and I would highly recommend Lexus of Pleasanton for both sales and service. More
by Phil
Employees Worked With
Jason Portillo
September 17, 2020
Very gentle and job done quickly. He is so kind and Very gentle and job done quickly. He is so kind and environment is very clean. Also all of them are so kind. Very good for service Very gentle and job done quickly. He is so kind and environment is very clean. Also all of them are so kind. Very good for service More
by Seong
Employees Worked With
Nick Wilson
September 16, 2020
Have been going to Lexus of Pleasanton for service for almost 20yrs. Super professional, excellent service, and mostly reasonable pricing. Wish they would bring back their detail service. almost 20yrs. Super professional, excellent service, and mostly reasonable pricing. Wish they would bring back their detail service. More
by TRUMP2020
Employees Worked With
Jim Fell, Nick Wilson
September 11, 2020
The people at Lexus in Pleasanton are always very professional and helpful. We travel over an hour to get there and could easily go someplace closer. They also have refreshments and most dealerships professional and helpful. We travel over an hour to get there and could easily go someplace closer. They also have refreshments and most dealerships don’t during this pandemic. More
by don_mcconnell
Employees Worked With
Nick Wilson
September 02, 2020
Able to diagnose problem quickly. Alerted to additional problem promptly. Took care of car expertly as always. Kudos to Jason Portillo, Steven Lai (who did the inspection and (I assume) repairs), car che problem promptly. Took care of car expertly as always. Kudos to Jason Portillo, Steven Lai (who did the inspection and (I assume) repairs), car check-in person, and car cleaning personnel. All did an excellent job and were pleasant to deal with. Additional xxxxxxto Jason for always being straightforward about repairs the car needs. (Comments from 18-year customer.) More
by fv
Employees Worked With
Jason Portillo
August 28, 2020
Excellent service!!! Jeremy was so engaging and easy to talk with he made the experience simple and easy without any pressure. 10 stars thank you talk with he made the experience simple and easy without any pressure. 10 stars thank you More
by dgirl2772
Employees Worked With
Hash from financing was also anazing, Jeremey Halden
