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Lexus of Pleasanton

Pleasanton, CA

4.9
1,084 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,084 reviews

April 30, 2025

Jeanette was great , I will request her next time. Everyone at Lexus was friendly and there was very little waiting. More

by Katies280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
May 02, 2025 -

Lexus of Pleasanton responded

Thank you Katies280 for allowing our teammate Jeanette and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 30, 2025

Big shout out to my sales guy Shane Shorge! ! He gave me one of the best car buying experiences in the past 30 years. Shane knows his stuff and is very knowdledgable on the Lexus brand. He's bee More

by Bruno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge
May 02, 2025 -

Lexus of Pleasanton responded

Congratulations Bruno on your new Lexus and thank you for sharing of your experience with our teammate Shane while visiting our dealership. We are excited to be a part of your Lexus ownership so please feel free to let us know if there are any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 30, 2025

Russell Berkowitz provided very good service to us. He was friendly and patient with our questionz More

by mortezataherzadeh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Berkowitz
May 02, 2025 -

Lexus of Pleasanton responded

Thank you mortezataherzadeh for sharing of your experience our dealership and with our teammate Russell. We are committed and look forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 29, 2025

Shout out to my service provider, John has always taken great car of my car and myself personally, one of the main reasons I always return to Lexus of Pleasanton for service More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clutter
April 29, 2025

I am very pleased with the service Lexus of Pleasanton provided. They paid attention to the specific requests I had. More

by Hille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hummell
May 02, 2025 -

Lexus of Pleasanton responded

Thank you Hille for sharing your experience with Josh and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 29, 2025

I had the pleasure of working with Joseph Minster, and he made the entire process of buying my new car incredibly easy and enjoyable. Joseph is a great guy—he made me feel completely at home, was very patien More

by Jared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden, Joe Minster
May 02, 2025 -

Lexus of Pleasanton responded

Thank you Jared for sharing of your experience with our teammates Joe and Jeremey while visiting our dealership. We are excited to be a part of your shopping experience, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 28, 2025

I recently had my Lexus 450H serviced with Jason Portillo - and the service I received was so far beyond what would be expected. In addition to making sure my car was properly serviced, he noticed my new tir More

by jacquelinemeaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Forrest Yee
Apr 30, 2025 -

Lexus of Pleasanton responded

Thank you jacquelinemeaney for sharing your experience with our teammates Jason and Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 28, 2025

Drew Hopkins was my service advisor today. There was a slight glitch. I had been assigned someone else. Drew was knowledgeable and friendly and I would love to use him again! More

by lyngoldflam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins, Jim Burke
April 28, 2025

I recently brought both of our cars in for service with Jason Portillo. He is very professional, goes through all the repairs in detail and very patient. Thanks Jason for making us feel comfortable. More

by josiev24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
April 28, 2025

Giving a 5 star for Nick! He helped me a few times now with my car and his customer service is unmatched! He’s very easy to deal with and makes me comfortable about the servic More

by Jared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
May 01, 2025 -

Lexus of Pleasanton responded

Thank you MandySantos for allowing us to earn your business and for sharing of your experience with our teammate Nick and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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