Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Pleasanton
Pleasanton, CA
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 858 reviews
November 24, 2020
We had an outstanding experience purchasing our first Lexus from Lexus of Pleasanton. Jeff Lao is an exceptional Salesperson. We had such an amazing experience. He made the process so effortless and wor Lexus from Lexus of Pleasanton. Jeff Lao is an exceptional Salesperson. We had such an amazing experience. He made the process so effortless and worry free. He is excellent at what he does, very patient and lots of good information. My husband and Jeff had been in touch 2 to 3 weeks before the car into the inventory and he was always available to answer all the questions my husband had. I would definitely highly recommend Jeff Lao and Lexus of Pleasanton. We will definitely go back. More
by Romeeta S
Employees Worked With
Jeff Lao
November 11, 2020
Great people good experience Rick Rose was awesome had to drive 3 hours Rick had the car all cleaned up and a bow on top of it for my wife thanks Rick drive 3 hours Rick had the car all cleaned up and a bow on top of it for my wife thanks Rick More
by tedraber
Employees Worked With
Rick Rose
November 05, 2020
People in this service center are always friendly and professional. I feel comfortable to ask questions about my car. And I trust these reps because they are knowledgeable. professional. I feel comfortable to ask questions about my car. And I trust these reps because they are knowledgeable. More
by jenhui_lo
Employees Worked With
Jim Fell
October 31, 2020
I recently purchased a Lexus ES300h for my wife from Lexus of Pleasanton. This dealership was very clean and followed social distancing. My brother went to check out the car before telling me that it wa Lexus of Pleasanton. This dealership was very clean and followed social distancing. My brother went to check out the car before telling me that it was worth checking out. My salesman was JV and he was friendly and took very good care of me. If I buy another Lexus JV will definitely be getting a call from me. Hash also helped me with financing and made it as simple as possible. More
by Edward
Employees Worked With
Hashin Bishop, JV - Minh Huynh
October 23, 2020
I always look forward to getting my car serviced @ Lexus of Pleasanton. Everything goes smoothly from scheduling an appointment online to picking it up. The waiting area is outstanding. 👍 of Pleasanton. Everything goes smoothly from scheduling an appointment online to picking it up. The waiting area is outstanding. 👍 More
by smandal123
Employees Worked With
Jason Vaughan
October 23, 2020
Lexus Pleasanton did a great job to my Lexus RX450H and it was an excellent customer service. Gary Chan is very professional and knows what he is doing. He shares his 22+ years of experience as hands on it was an excellent customer service. Gary Chan is very professional and knows what he is doing. He shares his 22+ years of experience as hands on master mechanic and that makes me feel comfortable. The building, the people, the service Overall 5 star rating. Thank you . More
by spartisala
Employees Worked With
Gary Chan
October 22, 2020
Without a doubt, the most efficient and well-run sales and service departments I’ve ever dealt with. It all boils down to this: Promises made, promises kept. and service departments I’ve ever dealt with. It all boils down to this: Promises made, promises kept. More
by Radioguy
Employees Worked With
Steve Cacela, Gary Chan
October 21, 2020
Jeff Lau is the best sale person. He took care of me and my friend when we were there. He did a wonderful job.. I will recommend him to all my friends.& family . he’s awesome!!! 👍👍👍👌👌 my friend when we were there. He did a wonderful job.. I will recommend him to all my friends.& family . he’s awesome!!! 👍👍👍👌👌 More
by Vhanmcbride
Employees Worked With
Jeff Lao
October 16, 2020
I almost bought a car somewhere else and was prepared to fly to So-Cal to pick up a car. I’m so glad I called Zibi. He was able to help me with the exact car that I needed. I gave him a price that I was quo fly to So-Cal to pick up a car. I’m so glad I called Zibi. He was able to help me with the exact car that I needed. I gave him a price that I was quoted for and he was able to beat that price. There was no hard haggling, no back and forth on price. He made the process so easy and gave me what I wanted and the price I wanted. I appreciate his honesty and we got along very well. I purchased a RX450h for my dads birthday. He got the car all clean with a red bow, and the look on my dads face was priceless. Zibi was very friendly, honest, and trustworthy. His customer service was excellent and he’s not pushy what-so-ever and I like that. I’m so glad I was able to shop local and thank Zibi for all your help! More
by Uyen
Employees Worked With
Ben Pun, Zabi Nasiri
October 16, 2020
Highly recommended-First time come to this place for Highly recommended- First time come to this place for maintenance service. All people are very polite, the waiting room is clean, also reasonable pri Highly recommended- First time come to this place for maintenance service. All people are very polite, the waiting room is clean, also reasonable price, and professional. I will definitely use it’s service whenever I have an chance. More
by Erwin Liang
Employees Worked With
David Scott
