Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Sonjia Marie for sharing of your experience with Jason Vaughn during your service department visit. We appreciate allowing us the opportunity to once again provide the highest level of care for your Lexus RX SUV. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there are ever any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Eoopy for taking a moment to let us know how we did. Our service team strives for 100% satisfaction and it is great to see you had such a positive experience with us. We appreciate allowing teammate Jim Fell to be a part of your Lexus journey. We understand the vehicle's well being is very important to all our guests as it is to all of us and we are happy that we could help answer any questions or concerns. We look forward to be of service to you again in the future. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Normalatoza57, your wonderful feedback and rating mean a lot to us. Congratulations on your recent purchase and thank you for sharing of your experience with teammate JV Huynh while visiting our dealership the first time. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your family's business from start to finish. We are excited to be a part of your Lexus RX350 ownership journey so please feel free to let us know if there are any questions! Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Congratulations Mike on your recent Lexus purchase and thank you for sharing of your experience with teammates Jeff Lao and Hashim Bishop while shopping with our dealership. There are so many brand and dealerships to choose from in the Bay Area and we appreciate allowing our team to earn your business. We know shopping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new RX SUV! We are always ready to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Shh220, we're so glad that we were able to go above and beyond your expectations! The health and safety of our guests and teammates is our highest priority and we thank you for sharing of your experience with teammate Gary Chan while visiting with our service department. We appreciate allowing us the opportunity to provide the highest level of care both for your and your Lexus. We are proud to be a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions! We are here to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Rpj, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your experience during your recent service visit to our dealership. We appreciate allowing teammates Jeff Lao, Mike Sullivan, John Cabral and our dealership to been a part of your family's Lexus RX ownership experience through the years. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but our focus is to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you for your feedback. Have a great holiday, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Pleasanton! We appreciate choosing our dealership and allowing us the opportunity to earn your business with your Lexus. Your feedback is valuable and helps us to know how we are doing. We are happy that teammate Jim Fell could be a part of your service visit and Lexus journey. Please feel free to let us know if there is ever anything we can do to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hi Eleanor Wong, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you for your kind words and this wonderful review for our service teammate Jason Portillo and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Lexus RC350 journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Congratulations Minh Pham on your recent Lexus purchase and thank you for sharing of your experience with teammates Jeff Lao during your visit at our dealership. There are so many choices in the market we appreciate allowing us to earn your business from the South Bay. We know shopping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your RX350L SUV! We are always ready to assist. Thank you, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you Serina Amaya for your feedback and allowing our dealership an opportunity to serve you once again. Congratulations on your Lexus IS purchase and thank you for sharing of your experience with teammate Joe Minster during your visit at our dealership. When it came time for another Lexus vehicle and with so many choices in the Bay Area, we appreciate allowing Joe and our team to be the one earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible from start to finish. Your feedback is important and it allows us an opportunity to know how we are doing. Again, we appreciate your review and for allowing us to be your Lexus partner. Should there ever be any inquiry about your Lexus, please feel free to let us know what we can do to help. Thank you, Your Team @ Hendrick Lexus of Pleasanton