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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,049 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,049 reviews

April 27, 2023

Welcome customers with smilingly, No pressure or tried to sell something that customers don't need it. Excellent service and quick. More

by phat98phan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Chan
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May 01, 2023 -

Lexus of Pleasanton responded

Thank you phat98phan for sharing of your experience with Gary and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 26, 2023

Efficient, courteous, caring, clean and treating the customer with respect. I particularly enjoyed their coffee and snacks. More

by edmundhsieh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
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Apr 27, 2023 -

Lexus of Pleasanton responded

Thank you edmundhsieh for allowing us to earn your business and for sharing of your experience with our teammate Jim and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 25, 2023

Great dealership. Everyone was easy to work with. Are salesperson Shane made sure we understood every process in buying the car. More

by Badgeboss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Sorge, Jeremey Halden, Greg Choy
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Apr 27, 2023 -

Lexus of Pleasanton responded

Thank you Badgeboss for sharing of your experience our dealership and with teammates Shane, Jeremy and Greg. We appreciate the opportunity to earn your business with your new vehicle and looking forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 21, 2023

Excellant Customer Servie. Be sure to ask for Forrest. He is very customer aware. Return customers matter! More

by Wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
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Apr 25, 2023 -

Lexus of Pleasanton responded

Hi Wes, we're happy you found Forrest and our staff to be so supportive during your experience here at Lexus of Pleasanton. If you have any further questions, please give us a call. We're always happy to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 20, 2023

This was one of the most pleasant and easiest experiences we have had buying a car. No pressure and a very friendly staff. More

by tim.friesen08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris King
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Apr 25, 2023 -

Lexus of Pleasanton responded

Thank you Tim for sharing of your experience with Chris and our dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 20, 2023

Very efficient, courteous and responsive. Always timely and responsive. Outstanding customer service representative Andrew Hopkins. More

by Sambrajya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
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Apr 25, 2023 -

Lexus of Pleasanton responded

Thank you Sambrajya for allowing our dealership to earn your business and for sharing of your experience with teammate Drew. We are committed to your safety and keeping your Lexus running in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

Apr 25, 2023 -

Sambrajya responded

You are welcome.Look forward to servicing our vehicles at Lexus of Pleasanton.

April 19, 2023

My car is 20 years old and still running well thanks to the great service. Jason Portillo is wonderful and I feel like family when I bring my car in. I can't imagine have better service anywhere else! More

by susaneilemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 21, 2023 -

Lexus of Pleasanton responded

Thank you susaneilemd for your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit with out teammate Jason. We are committed to ensuring our guests who have an Lexus that performs at its best. We appreciate allowing our dealership to be a part of your Lexus journey all these years and look forward to being of service to you again in the future. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 18, 2023

Every time I need my car serviced Jeannette is always there to accommodate me and guide me through what my car needs. More

by NXRed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
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Apr 21, 2023 -

Lexus of Pleasanton responded

Thank you NXRed for sharing your experience with Jeanette and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

April 17, 2023

I always request Jason Portillo for my service advisor. He is very knowledgeable, informative and genuine! More

by Msdarla76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Apr 18, 2023 -

Lexus of Pleasanton responded

Thank you Msdarla76 for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

April 17, 2023

I've always had a good experience with all of the staff. Very Helpful and Friendly. More

by Cheri Darlene Stoudt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremey Halden
Report | Print
Apr 21, 2023 -

Lexus of Pleasanton responded

Thank you Cheri for sharing of your experience with our teammate Jeremy and our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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