Lexus of Pleasanton

Easy process. Best price in town. Genuine character of sale people. Follow up visits have been very accommodating. Best price in town. Genuine character of sale people. Follow up visits have been very accommodating. More

My experience with Lexus of Pleasanton is always stellar. I always have an appointment. They were ready for me when I got there and completed the service on time. They send you a video from the service de I always have an appointment. They were ready for me when I got there and completed the service on time. They send you a video from the service department showing what they did and the condition of everything under your car. More

Rick from Lexus Pleasanton was the best! He helped us buy a car for our mom and provided fast and reliable service. He made sure we were in and out of the dealership and did not upcharge us He helped us buy a car for our mom and provided fast and reliable service. He made sure we were in and out of the dealership and did not upcharge us on anything. We felt cared for and will definitely be buying from this dealership again in the future. More

very professional. .honest..no pressure to do un necessary work in my car.. place is clean.. free snacks water coffee and free car wash after service.. love this place.. .honest..no pressure to do un necessary work in my car.. place is clean.. free snacks water coffee and free car wash after service.. love this place..thank you Lexus of Pleasanton 🙏 More

I’ve owned a Porsche, Jaguar, BMW and Land Rover. Far and away, it’s my Lexus that is the best of all over the status cars. The dealership/service department is a huge part of my satisfaction. I’ve Far and away, it’s my Lexus that is the best of all over the status cars. The dealership/service department is a huge part of my satisfaction. I’ve visited other Lexus service departments and been very disappointed. I looked around and found Lexus in Pleasanton. It’s a thirty minute drive to get there but is worth it to me. Top notch facility…Clean, many customer amenities and easy to find location; right off of the 580 freeway. The best rider/service agent in Gary Chan. He is professional, knowledgeable, honest, and man of his word. Delivers on his promises…The car is serviced and out on time, as promised and beautifully washed. He never trying to talk me into something my car doesn’t need. I’m very satisfied with the services found at Lexus of Pleasanton. More

Professionalism, courteous, efficient and clean. Loved the customer waiting area with their coffee and snacks. Loved the customer waiting area with their coffee and snacks. More

DURING ROUTINE SERVICE MECHANIC NOTED TRANSMISSION FLUID LEAK ON UNDERCARRAIGE. I WAS CHARGED $240 TO DIAGNOSE LEAK. MECHANIC NOTED: TRANSMISSION CASE IS LEAKING FLUID. NO SERVICEABLE PARTS. RECOMMENDED REP LEAK ON UNDERCARRAIGE. I WAS CHARGED $240 TO DIAGNOSE LEAK. MECHANIC NOTED: TRANSMISSION CASE IS LEAKING FLUID. NO SERVICEABLE PARTS. RECOMMENDED REPLACING TRANSMISSION, BUT DID NOT CHECK WHETHER THE TRANSMISSION FLUID WAS SUFFICIENT, NOR WHETHER ANY NEEDED TO BE ADDED AT THAT TIME TO ASSURE WHETHER THE CARE WAS SAFE TO DRIVE. I COMPLAINED AND THEY OFFERED TO CHECK FLUID LEVEL AT NO ADDITIONAL CHARGE, BUT INCONVENIENCE TO GO BACK 2ND TIME AND WAIT. More

My name is Leonardo(Leo) Foster. I want to take this time to talk about Jason Portillo in the Service department. Jason is the only reason I drive from San Jose to have my vehicle se I want to take this time to talk about Jason Portillo in the Service department. Jason is the only reason I drive from San Jose to have my vehicle serviced. I appreciate how he takes the time ensure his customer obtain the best experience at Pleasanton Lexus. More

Jason was very polite, amiable and thorough. Every thing about the dealership was good (sitting area, WiFi, etc) except for the initial wait time of 40 min before I saw Jason. I saw several othe Every thing about the dealership was good (sitting area, WiFi, etc) except for the initial wait time of 40 min before I saw Jason. I saw several other people waiting for a while as well. More

Very thorough and efficient. My service was done in no time. I travel a bit just so Lexus of pleasanton can service my car. My service was done in no time. I travel a bit just so Lexus of pleasanton can service my car. More