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Lexus of Pleasanton

Pleasanton, CA

4.9
860 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 860 reviews

October 06, 2022

Nice clean environment and pleasant service , car service was done IN. Timely manner. Only problem I had was the rental /loaner car is when I received by the service writer he informed me to bring the car ba More

by Tigerchotu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clutter
Oct 26, 2022 -

Lexus of Pleasanton responded

Hi Tigerchotu, Thank you for your review and we apologize for the experience. We would like to have our Service Manager Forrest Yee along with Lexus Customer Service Team assist you further to help resolve the issue. Forrest's direct line is 925-251-7 158. We look forward to helping you further. Your Team at Lexus of Pleasanton

October 04, 2022

VERY GOOD EXPERIANCE. MANNY WAS VERY HELPFUL. VERY NICE FACILITY. WOULDN'T GO ANYWHERE ELSE. More

by SPEED RACER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Oct 08, 2022 -

Lexus of Pleasanton responded

Hi SPEED RACER, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing Manny and our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 04, 2022

Zabi was amazing throughout the car purchasing process and helped us find our dream car. Mozie the finance manager did an awesome job helping me understand the different maintenance packages and financin More

by Bruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mozie , Zabi Nasiri
Oct 08, 2022 -

Lexus of Pleasanton responded

Congratulations Bruce on your recent purchase and thank you for sharing of your experience with teammates Zabi and Mozie while visiting our dealership. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 03, 2022

I am always happy with the service completed at this dealership. Excellent work on our Lexus. Great people to take care of my needs. Thank you. More

by hughesg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clutter
Oct 08, 2022 -

Lexus of Pleasanton responded

Thank you hughesg for sharing your recent experience with our Service Team during your recent visit. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 03, 2022

Jim Fell and the entire team are professional, custom service oriented, efficient and reliable professionals. I guess you could say I am "Lexed" for life. Thank you all!!! More

by ed2cation
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Oct 08, 2022 -

Lexus of Pleasanton responded

Thank you ed2cationfor your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our teammate Jim during your service visit. We are committed to ensuring our guests who have an Lexus that performs at its best. We appreciate allowing our dealership to be a part of your Lexus journey and look forward to being of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 03, 2022

Gary’s customer service is outstanding. He is courteous, knowledgeable and helpful. My service was done in a timely manner More

by Joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Oct 08, 2022 -

Lexus of Pleasanton responded

Hi Joanne, thank you for your positive review; we are happy to pass along your feedback to Gary and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

September 13, 2022

Jason Portillo was instrumental in a wonderful service maintenance of my Lexus SUV last week. He worked with my pre paid contract, arranged a loaner car and contacted me with updates on the service I hig More

by Anfinucane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 15, 2022 -

Lexus of Pleasanton responded

Hello Anfinucane, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

September 10, 2022

Great customer service with entire staff especially like working with Jason Portillo! Beautiful dealership & exceptional service! More

by jvsilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 14, 2022 -

Lexus of Pleasanton responded

Thank you jvsilva for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 30, 2022

Lexus of Pleasanton has a great inventory and everyone is nice. The minute you walk in you get greeted. I had the pleasure to work with Joshua and he was amazing. He took his time to explain the whole proces More

by Jwen0914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 02, 2022 -

Lexus of Pleasanton responded

Congratulations Jwen0914 on your recent purchase and thank you for sharing of your experience with teammates Josh while visiting our dealership. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 26, 2022

Lexus of Pleasanton was amazing. I started with Murphy but I came on his day off and worked with Josh. He made sure to answer all of my questions and when I wanted a different IS350 More

by J.manabeta2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Murphy
Aug 31, 2022 -

Lexus of Pleasanton responded

Congratulations J.manabeta2001 on your new IS350 and thank you for sharing of your experience with teammates Josh and Murphy during your visit at our dealership. There are so many choices in the market we appreciate allowing our team to earn your business. We know shopping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new IS350! We are always ready to assist. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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