Lexus of Pleasanton

Pleasant, personable, and kept informed during the entire repair of my car. I was especially pleased with the cleaning of my car before I left. repair of my car. I was especially pleased with the cleaning of my car before I left. More

Friendly, knowledgeable and persuasive. We have been looking for specific color in RX450H since we had 2010 RX450H with very lower mileage. Sales Agent Sekander Popalzai was very convinci We have been looking for specific color in RX450H since we had 2010 RX450H with very lower mileage. Sales Agent Sekander Popalzai was very convincing and explained those new technologies in RX350. our desired color was not available in RX450H but there were 350s. We purchased one on 10/10/2022 and we are very satisfied with our vehicle and the whole experience at Lexus of Pleasanton. Gret team to work with. We do not see Sekander's name but he deserves 5 stars and above for his assistance with our new car. More

Lexus of Pleasanton's Service department always goes over and beyond. I have been taking my car there since 2017. This time, they took care of my service appointment from creating the appointment all the way and beyond. I have been taking my car there since 2017. This time, they took care of my service appointment from creating the appointment all the way to calling and messaging to ensure I was aware of the timing of completion. I had a major service and Gary mentioned if he coudln't have it done, he would arrange a loaner car. I was patient and mentioned it is okay, but thanked him for the consideration. I never worry about or dread going to the Lexus dealer. I also get to look at the newer 2022 vehicles too :) Additionally, they were kind enough to take me home via Lyft and it was all done via text which made everything very smooth. I always think it is better to take a little longer and get things done right than rush service as cars carry our more precious passengers, our family and friends. More

The car buying experience was really good. You guys have great staff and good communication skills. Please keep up the great work!!! You guys have great staff and good communication skills. Please keep up the great work!!! More

Fantastic service, yet again, by Maria Viera. I waited for the service and was told it would take 60-90 minutes to complete and I was finished and on my way within 60 minutes. Received a comple I waited for the service and was told it would take 60-90 minutes to complete and I was finished and on my way within 60 minutes. Received a complete video review of my car while I waited showing me any and all potential issues for future service. Wonderful Team!!! More

not willing and did not honor warranty work on new car. the car has mismatch color the car has mismatch color More

Great service, prompt and professional. I really appreciated the video provided showing the checkup conducted by the technician. I really appreciated the video provided showing the checkup conducted by the technician. More

Excellent and efficient customer service. Professional and courteous. Competent service personnel. Reliable ,responsive and timely Professional and courteous. Competent service personnel. Reliable ,responsive and timely More

Joe was amazing he make’s you feel like family. He is respectful, funny. He really has patients. He loves his job and know his job as a sales consultant. Very detailed information about cars. Loved He is respectful, funny. He really has patients. He loves his job and know his job as a sales consultant. Very detailed information about cars. Loved meeting him for the second time. More

It has a comfortable waiting area. I wish they would have more outdoor choices for waiting but that's just since the covid era. I like working with Drew. He's considerate and thorough. I wish they would have more outdoor choices for waiting but that's just since the covid era. I like working with Drew. He's considerate and thorough. More