Lexus of Pleasanton

Shane Sorge was very helpful finding the exact vehicle we wanted. The service was superior, the selection was exactly what we desired. He was patient and very competent in explaining the gadgets and the nua wanted. The service was superior, the selection was exactly what we desired. He was patient and very competent in explaining the gadgets and the nuances of the Lexus phone app. More

We have great customer and informative service every time on our RX 350 and ES300H Lexus’s when required maintenance. All our questions and concerns are answered or taking care by the dealership. Our Lexus s on our RX 350 and ES300H Lexus’s when required maintenance. All our questions and concerns are answered or taking care by the dealership. Our Lexus service representative Jason Portillo is fantastic. He keeps us informed of the services provided and status of completion of work. More

Service reps, particularly Jason Portillo, consistently extend the most professional and detailed explanation of all service activities including accurate cost estimates. extend the most professional and detailed explanation of all service activities including accurate cost estimates. More

Service advisor was very friendly, energetic, and very details on the services to be performed. details on the services to be performed. More

Lexus of Pleasanton treats you like family. The entire experience, sales, service is far beyond what you would normally expect from a dealership. They listen, and the perform. The entire experience, sales, service is far beyond what you would normally expect from a dealership. They listen, and the perform. More

Lexus of Pleasanton has consistently exceeded my expectations every time I go there. Gary Chan is awesome! expectations every time I go there. Gary Chan is awesome! More

Outstanding customer service. Will continue to buy/lease future vehicles from this dealership. Best in the business. Will continue to buy/lease future vehicles from this dealership. Best in the business. More

Purchased a L-certified vehicle from here that had previously been in an accident. The dealer/salesman did not disclose this in the sale. The car has visible damage underneath and a body shop actually previously been in an accident. The dealer/salesman did not disclose this in the sale. The car has visible damage underneath and a body shop actually circled all the damage before I purchased the vehicle. They refused to let me look underneath the vehicle on a lift before signing the papers due to liability reasons. Now that I own this vehicle, they’ve never had an issue letting me walk into the shop and look under my car on a lift. They refuse to acknowledge issues and go above and beyond to make sure they’re not liable for anything, instead of going above and beyond for the customer. *** I suggest having your vehicles inspected by a 3rd party before purchasing any used vehicle from Lexus of Pleasenton. *** Not to mention I found multiple boxes checked on the L-certified paperwork that didn’t line up with an inspection. I’m guessing this dealership is really good at overlooking issues in order to get a car certified. Don’t let the big building fool you More

The service team are very friendly and helpful. Definitely going back for service needs and recommend to my friend Definitely going back for service needs and recommend to my friend More

I liked how Jim explained everything about what maintenance was needed. He went over the video of the car and explaind what needed replacement. I needed a ride, and he was very proactive getting maintenance was needed. He went over the video of the car and explaind what needed replacement. I needed a ride, and he was very proactive getting me one. More