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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
860 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 860 reviews

November 10, 2022

Wonderful attentive , kind and focused sales staff. Loved working with Steve Cacela. Great service team, specially Jason Portillo. I have been working with this dealership for close to 20 years and to More

by Jack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jason Portillo
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Nov 12, 2022 -

Lexus of Pleasanton responded

Thank you Jackfor sharing of your experience with our teammates Jason and Steve over the years with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 08, 2022

We had an excellent experience at Pleasanton Lexus. Thank you Steve C. l and Team More

by nanettecook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Jeremey Halden
Report | Print
Nov 12, 2022 -

Lexus of Pleasanton responded

Thank you nanettecook for sharing of your experience our dealership and with teammates Steve and Jeremy. We appreciate the opportunity to earn your business and looking forward to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

Excellent customer service! Jason Portillo responded quickly to my service request due to the urgency of my car issue of drained battery. Jason is very efficient, professional a More

by Spoke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you Spoke for sharing of your experience with Jason and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

It was good visit. Everything was done in timely manner . Thank you. Have a nice day More

by nishataki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
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Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you nishataki for sharing your experience with Joe and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

superior. attentive. focused. broad understanding and intention. a pleasure. PS Congratulations to Sullivan for promotion! More

by cbsmeb
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
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Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you cbsmeb for sharing your recent experience with our teammate Maria during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

November 04, 2022

John Clutter is very friendly and responsive. He does a great job communicating as well. More

by Mark Torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clutter
Report | Print
Nov 09, 2022 -

Lexus of Pleasanton responded

Hi Mark, thank you for your positive review; we are happy to pass along your feedback to John and the service team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 03, 2022

The service department staff at Hendrick Lexus of Pleasanton is friendly, professional, efficient, knowledgeable, informative, and helpful. The dealership has an amazing staff, great service, and More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fell, Maria Vieira
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Nov 09, 2022 -

Lexus of Pleasanton responded

Thank you for your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit with Jim and Maria. We are committed to ensuring our guests who have a Lexus that performs at its best. We appreciate allowing our dealership to be a part of your Lexus journey and look forward to being of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton

November 02, 2022

Puri Saini 5 Stars from us. He was very helpful and knowledgeable about the electronics. More

by Arthur Olve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Puri,Saini
Report | Print
Nov 07, 2022 -

Lexus of Pleasanton responded

Thank you Arthur for sharing of your experience with our teammate Puru during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 31, 2022

Easy to drop off for service, quick turn around and even washed my car. Service advisor was very informative, pleasant and reachable. nice waiting room if you should ever need it. More

by ann.dole
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fell, Maria Vieira
Report | Print
Nov 03, 2022 -

Lexus of Pleasanton responded

Hi ann, thank you for your positive review; we are happy to pass along your feedback to Maria and Jim and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 29, 2022

Lexus of Pleasanton is a good Dealership for car shopping and I really recommended for everyone. More

by Vachip1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Puru Saini , Jeremey Halden, DJ San Jaun
Report | Print
Nov 01, 2022 -

Lexus of Pleasanton responded

Thank you Vachip1972 for sharing of your experience with our teammates Puru, Jeremy and DJ San Juan. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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