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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,038 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

July 04, 2023

Jason Portillo is the only reason I returned to a dealership to service my car. Professional, courteous, informative, and personable all fit Jason. He remembers the history of your vehicle if you exp More

by cousinskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jul 06, 2023 -

Lexus of Pleasanton responded

Thank you Rod for allowing us to earn your business and for sharing of your experience with our teammate Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 03, 2023

They are professional and friendly the seem to care about your needs and they deliver what you want on time More

by jacko9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris King
Report | Print
Jul 06, 2023 -

Lexus of Pleasanton responded

Thank you jacko9 for sharing of your experience with our teammate Chris here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist with your search! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 30, 2023

Pleasanton Lexus is an excellent facility. Its employees are friendly, helpful, and knowledgeable. I have been dealing wiyh them for 15 years and would not hesitate to continue. More

by Gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jul 03, 2023 -

Lexus of Pleasanton responded

Thank you Gibbs for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority for all the years. Please feel free to let us know if there is ever anything we can do to help. Thank you again and have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 29, 2023

Good service! They find what needs to be repaired, will come again for future service. More

by crisconcepcion
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Jul 02, 2023 -

Lexus of Pleasanton responded

Thank you crisconcepcion for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 28, 2023

Efficient car purchase and trade in :) We are very happy with our new sparkling rx350!! More

by sjstone11
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri
Report | Print
Jul 02, 2023 -

Lexus of Pleasanton responded

Thank you sjstone11 for sharing of your experience with our teammate Zabi and our dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 28, 2023

Joseph and his team from the Sales manager and the team and the financial team gave me all my options and gave me a solution I was looking for. And it happened in one afternoon. I had to leave for a doctor More

by Ovaishusain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
H from the financing department. H gave me options for services for my vehicle and I bought them too., Joe Minster
Report | Print
Jul 02, 2023 -

Lexus of Pleasanton responded

Thank you Ovaishusain for sharing of your experience with our teammate Joseph and Hash here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Jul 02, 2023 -

Ovaishusain responded

I have a couple of scratches on my vehicle on the front bumper and some on the back. The paint job is perfect and things happen. But i forgot to mention that Joseph reached out to get the car detailed. And provide a loaner vehicle at the house. That kind of customer service is extraordinary. I want to recommend Joseph and Pleasanton Lexus to everone, because experience is that wonderful. I am beyond satisfied my purchase because experience alone.

June 23, 2023

Jason Portilli Cell is my go to guy. Everyone there is great but Jason has taken care of me for the last 15+ years. If you ever need service on your Lexus this is definitely More

by step832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Maria Vieira, Drew Hopkins, Forrest Yee, Gary Chan, Jim Burke
Report | Print
Jun 28, 2023 -

Lexus of Pleasanton responded

Hello step832, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Jason and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Lexus factory safe. Your feedback is valuable, and we are happy that we could be a part of your Lexus journey for 15+ years! As your ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 22, 2023

Our Service Manager is the best - always very polite and friendly - and service is always performed promptly while we wait. More

by Nomadwulf
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jun 23, 2023 -

Lexus of Pleasanton responded

Thank you Nomadwulf for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 20, 2023

I actually love coming in to get maintenance for my car. Everyone is friendly and hustling to get me on my way! And my car always looks great! More

by Perionancy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Jun 21, 2023 -

Lexus of Pleasanton responded

Thank you Perionancyfor sharing your experience with our teammate Gary and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

June 19, 2023

Love the service advisors esp. Jason Portillo. He is very thorough when talking to you about what needs servicing. More

by Sunny_o
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Jun 21, 2023 -

Lexus of Pleasanton responded

Thank you Sunny_o for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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