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Lexus of Pleasanton

Pleasanton, CA

4.9
1,038 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

July 19, 2023

Rick Rose did an exceptional job in the whole process of purchasing and delivering this vehicle. More

by Magyar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick Rose
Jul 24, 2023 -

Lexus of Pleasanton responded

Thank you Magyar for sharing of your experience with our teammate Rick and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 18, 2023

Great purchase experience for my new 2022 RX 450h in December and now with a service this last week. Thank you! I will always recommend family and friends to this dealership and to Steve in sales an More

by Ron
Recommend Dealer
Yes
Employees Worked With
Steve Cacela, Forrest Yee
Jul 24, 2023 -

Lexus of Pleasanton responded

Thank you Ron for sharing of your recent experience with teammates Steve and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your RX 450h and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 17, 2023

The sales person who attended to me was Victor Maldonado. I must say that I highly recommend the dealership and the sales person. Victor made the entire experience so easy for me. He was able to provide me a More

by hema2u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Maldonado
Jul 21, 2023 -

Lexus of Pleasanton responded

Congratulations hema2u on your new vehicle and thank you for sharing of your experience with teammate Victor during your visit at our dealership. Your time is valuable and with so many choices in the market we appreciate allowing us to earn your business. As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new car! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 16, 2023

This dealer is a pleasure to deal with. Service was a breeze to schedule, make, and complete. The sales and service areas are second to none - and the waiting area is a pleasure to be in. T More

by imswho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Li, Nick Wilson, Drew Hopkins
Jul 18, 2023 -

Lexus of Pleasanton responded

Thank you imswho for sharing of your recent experience with teammates Nick, Drew and Joe during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 13, 2023

All of the staff were friendly clear patient and helpful. … both in helping us select the car we wanted, accepting our trade-in of the 2020 Avalon and in figuring out the finances for us. Thank yo More

by sandydh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Johnson
Jul 18, 2023 -

Lexus of Pleasanton responded

Thank you sandydh for sharing of your experience with our teammate Austin and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 10, 2023

Jason Portillo has helped me for many years and he's the best. He's super friendly, knowledgeable, responsive and always puts customer service first. More

by blarue
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Jul 13, 2023 -

Lexus of Pleasanton responded

Thank you blarue for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 10, 2023

Gavin Lam our sales representative was extremely respectful and treated us with respect throughout the purchasing process. No high pressures or confusing conversation. As a woman and the actual pers More

by tamster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Puru Saini, Gavin Lam
Jul 13, 2023 -

Lexus of Pleasanton responded

Thank you tamster for sharing of your experience with our teammates Gavin and Puru and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 09, 2023

Service was completed on time and the video summary is very helpful. Also wanted to mention that Larry the driver that picked up and delivered our car has always been excellent to work with along with Ma More

by neishiken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Jul 12, 2023 -

Lexus of Pleasanton responded

Thank you neishiken for sharing of your experience with our teammates Larry and Maria in the service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 08, 2023

Drew, the service person was very personable and explained the outcome of my car maintenance thoroughly . As usual, the waiting area was welcoming with cold water. More

by ronaldtoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Jul 12, 2023 -

Lexus of Pleasanton responded

Thank you ronaldtoy for allowing us to earn your business and for sharing of your experience with our teammate Drew and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 06, 2023

With my couple of years experience with Hendricks Lexus I find them very dependable and knowledgeable. More

by chito.asistin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Li
Jul 11, 2023 -

Lexus of Pleasanton responded

Thank you chito for sharing your experience with Joe and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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