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Lexus of Pleasanton

Pleasanton, CA

4.9
1,038 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

August 16, 2023

It is alway a pleasure to work with Gary the updates are detailed he provides getest advise and takes time to get my interest in next models and options that comes with future cars More

by EMAL Karanzai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Gary Chan
Aug 18, 2023 -

Lexus of Pleasanton responded

Thank you EMAL for sharing your experience with Gary and Jason with our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 15, 2023

Recently had my vehicle serviced here with Jason Portillo. As always awesome service. Thank you, Lexus Of Pleasanton. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
August 11, 2023

This is our second purchase from Lexus Of Pleasanton within a couple of months. Fair pricing, a smooth and seamless purchasing process and a clean, low mileage Toyota Corolla. Thank You Sekander and Lex More

by Mike D
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sekander
August 10, 2023

Victor was very helpful during and after the lease signage. Will definitely return when my. lease expires. More

by gdsouza213
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Maldonado
Aug 14, 2023 -

Lexus of Pleasanton responded

Thank you gdsouza213 for sharing of your experience with our teammate Victor here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 07, 2023

We purchased a beautiful used Lexus from Victor Maldonado for our 16 year old daughter. He was attentive from start to finish. He treated us as if we could have been purchasing a brand new car. Thank you, we More

by monicaerdosh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Maldondao
Aug 09, 2023 -

Lexus of Pleasanton responded

Thank you monicaerdosh for sharing of your experience with our teammate Victor and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 07, 2023

My service advisor (Maria) always goes out of her way to meet my expectations! She is why I continue to have my vehicle serviced at your dealership... More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Aug 10, 2023 -

Lexus of Pleasanton responded

Thank you Mark for allowing us to earn your business and for sharing of your experience with our teammate Maria and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 28, 2023

My service rep was Jason Portillo and he did a terrific job taking care of my car and me, This was the first time I went to Lexus of Pleasanton, and they now have a happy and returning customer with me. More

by sandi-snyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Nick Wilson
Aug 01, 2023 -

Lexus of Pleasanton responded

Thank you sandi-snyder for sharing of your experience with our teammates Jason and Nick and our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 28, 2023

Service dept is not as attentive as it was in 2/20 when I first went there. Maybe due to lack of staff. Had to wait in lounge for about 15 minutes past my appt time. No one returned my call from 2 days ago. More

by Babyaki0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Li
Aug 01, 2023 -

Lexus of Pleasanton responded

Thank you Babyaki0614 for sharing your experience with our teammate Joe and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 27, 2023

We always have great service with qualified people working on our car. You would think other dealership will do same but found out they over fill my oil when I had my scheduled oil change. More

by marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Jul 30, 2023 -

Lexus of Pleasanton responded

Thank you marilyn for allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

July 26, 2023

The Service Consultant Gary Chan always provides excellent customer service. He is very kind and friendly. He returns your call and set up your appointment to meet my needs. I have always been ve More

by facfrances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Jul 31, 2023 -

Lexus of Pleasanton responded

Thank you facfrances for sharing your experience with Gary and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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