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Lexus of Pleasanton

Pleasanton, CA

4.9
866 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 866 reviews

December 25, 2022

Customer focus, friendly, they care about your car. Always timely, great value for services rendered. More

by Chris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell, John Clutter, Manny Solano
Dec 27, 2022 -

Lexus of Pleasanton responded

Thank you Chris for allowing us to provide care for your Lexus and for sharing of your experience with teammates Jim, John and Manny. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 24, 2022

Excellent and very professional help from my Lexus consultant and the mechanics team. Thanks a lot for the service. More

by bmorsy
Recommend Dealer
Yes
Employees Worked With
Manny Solano
Dec 27, 2022 -

Lexus of Pleasanton responded

Thank you bmorsy for sharing your experience with our teammate Manny and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 21, 2022

I was very impressed with the Lexus of Pleasanton dealership. It is kept very clean and modern. The people are very knowledgeable and friendly. I never felt pressured to purchase a car there. Th More

by Tom.takahashi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles, Hashim Bishop
Dec 22, 2022 -

Lexus of Pleasanton responded

Thank you Tom for sharing of your recent visit to our dealership and for letting us know of your experience with our teammates Leo and Hashim during your time with us. We know there are many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we want to be a part of your journey, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 19, 2022

Knowledgeable, friendly and kind team of professionals who make me feel my car is in great hands. More

by CaboWaboJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Eme
Dec 21, 2022 -

Lexus of Pleasanton responded

Hi CaboWaboJC, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 19, 2022

Received great customer service and detailed information on what services were to be carried out.Drew was knowledgeable and took his time to explain and answer questions I asked More

by wanjiku.gukaya
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Dec 21, 2022 -

Lexus of Pleasanton responded

Thank you wanjiku for sharing of your experience with Drew and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2022

Jason Portillo my service advisor has taken good care of my Lexus ever since I bought it from Pleasanton Lexus. He is the best when it comes to service. Appreciate his knowledge and customer courtesy. More

by mikebarairo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Dec 17, 2022 -

Lexus of Pleasanton responded

Thank you mikebarairo for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 15, 2022

Easiest the best dealership in NorCal. Jason Portillo and the entire team have been kind, helpful, and accommodating for over a decade now. They are exemplary individuals, and I have t More

by Pitamonster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Joe Minster
Dec 16, 2022 -

Lexus of Pleasanton responded

Thank you Pitamonster for sharing your experience with Jason and our service team over the years. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 14, 2022

Excellent service. Extremely clean and inviting waiting area. I could not have been more impressed, and the vehicle was returned washed. More

by Kwik
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Dec 16, 2022 -

Lexus of Pleasanton responded

Thank you Kwik for sharing your experience with our teammate Gary and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 09, 2022

Car spent 4 days undergoing brake and caliper replacement, carbon cleaning of engine, and a host of other inspections for a used Lexus purchase. Couldn’t be happier with the attention to detail i More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Nguyen master technician, Manny Solano, Forrest Yee
Dec 13, 2022 -

Lexus of Pleasanton responded

Thank you BC for sharing of your experience with teammates Manny, Forrest and Kevin during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus IS250 and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 07, 2022

I've been a customer in Pleasanton for many years and have always had excellent service. More

by Jodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Dec 09, 2022 -

Lexus of Pleasanton responded

Hi Jodi, thank you for your positive review; we are happy to pass along your feedback to Jim and the team here at our dealership. We appreciate allowing us to earn your business throughout the years and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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