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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
867 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 867 reviews

January 18, 2023

I met with Manny Solano who along with the people who serviced my car did a great job . Manny made a couple of suggestions which I had not thought of but were very helpful. H e got the batteries replaced More

by ponyrev
Recommend Dealer
Yes
Employees Worked With
Manny Solano
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Jan 18, 2023 -

ponyrev responded

You are asking for too much info in this review. My response is Manny and his people did an outstanding job. Whoever was doing the scheduling for Lexus was doing a horrible job

January 12, 2023

Professional work. The place is clean and you can enjoy coffee while waiting for your car. More

by mhrabajante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Maria Vieira
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Jan 18, 2023 -

Lexus of Pleasanton responded

Thank you mhrabajante for sharing your recent experience with our teammates Jason and Maria during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 11, 2023

Leo Knowles is knowledgeable, warm, friendly. Good follow and see’s everything through throughout the process. He is a solid trustworthy person. I live working with Leo. He goes above and beyond More

by Lisamspivey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Knowles is excellent
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Jan 13, 2023 -

Lexus of Pleasanton responded

Thank you Lisamspivey for sharing of your recent visit to our dealership and for letting us know of your experience with our teammate Leo during your time with us. We know there are many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we want to be a part of your journey, so please feel free to let us know if there are ever any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

Professional service This dealership is the only one I use I feel they are honest and knowledgeable More

by kathyaracne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
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Jan 11, 2023 -

Lexus of Pleasanton responded

Thank you kathyaracne for allowing our teammate Jeanette and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

It is the only place I will get all three of my Lexus vehicle serviced More

by Ddowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan, Jason Portillo, Jim Fell, Jeanette Pettit, John Clutter, Manny Solano, Drew Hopkins, Forrest Yee, Mark Kovisto
Report | Print
Jan 11, 2023 -

Lexus of Pleasanton responded

Hi Ddowen, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing our Service team to provide the highest level of care for all 3 of your Lexus vehicles . Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 09, 2023

As usual my service representative was courteous, professional, attentive and effective. I enjoyed my service visit More

by Kevin Twohey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
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Jan 11, 2023 -

Lexus of Pleasanton responded

Thank you Kevin for allowing us to earn your business and for sharing of your experience with our teammate Ray and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 06, 2023

Excellent service. Service advisor was very caring and demonstrated a keen interest and knowledgeable in the service delivered, More

by Rolana99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Lin
Report | Print
Jan 07, 2023 -

Lexus of Pleasanton responded

Thank you Rolana99for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Ray on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

January 05, 2023

Mr Singh was very helpful. He is clearly very hard working and knowledgeable gentleman.Waited for us even after closing hours. More

by His Will Insurance Agency INC.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Katusich, Zabi Nasiri
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Jan 07, 2023 -

Lexus of Pleasanton responded

Thank you for taking a moment to share your experience with our teammates Joseph and Zabi, during your visit to our dealership. We appreciate your allowing us an opportunity to serve. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 03, 2023

Jason has great customer service and kept me informed the whole time. I will definitely be using this company again. Thank you Jason! More

by donscastrovalley
Recommend Dealer
Yes
Employees Worked With
Jason Vaughan
Report | Print
Jan 06, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

January 02, 2023

I am from the NY metro area - this is my first time at Lexus Pleasanton - top class experience - it was a pleasure to work with Maria Vieira More

by Gerarddas
Recommend Dealer
Yes
Employees Worked With
Maria Vieira
Report | Print
Jan 04, 2023 -

Lexus of Pleasanton responded

Thank you Gerarddas for sharing your experience with our teammate Maria and the service team and welcome to the Bay Area! We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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