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Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,038 Reviews
Call Dealership (877) 554-5927
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4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,038 reviews

October 01, 2023

Friendly, Efficient personalized service. Provides video feedback straight from the mechanic as they review your actual car, what service was performed and current conditions of parts that we More

by akoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Report | Print
Oct 03, 2023 -

Lexus of Pleasanton responded

Thank you akoth for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jim. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 28, 2023

Their people are very professional, friendly, and courteous. I am happy with my Lexus is More

by elchacal1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Choy
Report | Print
Sep 30, 2023 -

Lexus of Pleasanton responded

Thank you for sharing of your experience with our teammate Greg and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 27, 2023

As always they do an excellent job and explaining about the car’s condition and that’s not enough they show you a video of how your car is doing 😁 More

by sandrascabrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Report | Print
Sep 30, 2023 -

Lexus of Pleasanton responded

Thank you sandrascabrera for sharing of your experience with Jim and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 26, 2023

Every one is friendly and helpful. They treat you with kindness and follow up with you to make sure you are satisfied. Love the snacks too. Been going there since 2005. Thank you More

by Magita
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jim Fell, Gary Chan
Report | Print
Sep 27, 2023 -

Lexus of Pleasanton responded

Thank you Magita for sharing of your recent experience with teammates Jason, Jim and Gary during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 25, 2023

Great service and very helpful people. Very pleasant place to visit and the service consultant Gary Chan was great, More

by ly1652l
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Sep 27, 2023 -

Lexus of Pleasanton responded

Thank you ly1652l for allowing us to provide care for your Lexus and for sharing of your experience with teammate Gary. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 23, 2023

Clean, easy to make appointment with service, service rep very helpful. Te he/rep explain things well. More

by RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 26, 2023 -

Lexus of Pleasanton responded

Thank you RN for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 21, 2023

We worked primarily with Victor to purchase an RX350H. He was awesome to deal with from our first phone call to delivery and pickup of our new car. He kept us up to date on the availability of vehicles More

by stuart3300
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Maldonado
Report | Print
Sep 26, 2023 -

Lexus of Pleasanton responded

Congratulations stuart3300 on your new RX350h and thank you for sharing of your experience with teammate Victor while at our dealership. We are committed to becoming your Lexus ownership partner, so please feel free to let us know if there are ever any questions about your RX! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 20, 2023

Had 10k service and Jason Portillo was super friendly and very professional. Thank you Jason and Lexus of Pleasanton! More

by ailin_pto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 22, 2023 -

Lexus of Pleasanton responded

Thank you ailin_pto for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 20, 2023

Had 10k service and Jason Portillo was super friendly and very professional. Thank you Jason and Lexus of Pleasanton! More

by ailin_pto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Sep 22, 2023 -

Lexus of Pleasanton responded

Thank you ailin_pto for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 16, 2023

Just had my annual service for my Lexus NX 300 - excellent service and Gary Chan my service consultant was great. More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Report | Print
Sep 20, 2023 -

Lexus of Pleasanton responded

Thank you Crystal for sharing your experience with Gary and our service team. We appreciate allowing us to provide the highest level of care for your Lexus NX300 and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

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