Back

Lexus of Pleasanton

Pleasanton, CA

4.9
1,039 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,039 reviews

October 19, 2023

I am very please with my recent 20,000 mile service. Jim is a very nice advisor More

by minnyshum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Fell
Oct 21, 2023 -

Lexus of Pleasanton responded

Thank you minnyshum for sharing your experience with our teammate Jim and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 19, 2023

Car promised maintenance would be completed in one hour. Car returned on time. Nice customer waiting area. More

by badgeboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Oct 21, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with Forrest and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 18, 2023

The service department at Lexus of Pleasanton has been amazing. A special thank you to Forrest Yee, my service adviser, and Wing, the mechanic who repaired my car. I had taken the car to another repair sh More

by madefalco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Oct 21, 2023 -

Lexus of Pleasanton responded

Thank you madefalco for sharing of your experience with Forrest and our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to provide the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 18, 2023

I really like this dealership, because they treat their customers like real people, have a great waiting room, and don’t try to up sale you on Parts you dont Need. More

by jcook211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Oct 21, 2023 -

Lexus of Pleasanton responded

Thank you jcook211 for allowing our teammate Gary and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 12, 2023

Drew Hopkins provides excellent services like always. I have been working with him since. 2014. I received video while they service my car and kept me post . It’s my go to place for my car . More

by Carmen819chan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hopkins
Oct 13, 2023 -

Lexus of Pleasanton responded

Thank you Carmen819chan for sharing your experience with our teammate Drew and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 11, 2023

Just want to say that Jason Portillo & the crew at Lexus of Pleasanton are top notch. Super honest and informative every time I go in for a service. Also a great place to hang out for a few hours while you More

by mikesklut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Oct 13, 2023 -

Lexus of Pleasanton responded

Thank you mikesklut for sharing your experience with Jason and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 09, 2023

Our thanks to Joe Minster for all his help. He helped us locate the perfect Lexus for us. His patience, knowledge and kindness is sincerely appreciated. It was a pleasure working with you Joe. More

by Crimeslawyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Minster
Oct 10, 2023 -

Lexus of Pleasanton responded

Thank you Mike & Diane for taking a moment to share your experience with our teammate Joe during your visit with our dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey and sincerely thank you for the positive review. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 09, 2023

Great job resolving the issue encountered with my 2017 Lexus RCF. The dealership corrected the issue at no charge to me even though it wasn't the fault of the dealership, thanks! More

by donlima179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Lin, Jim Burke
Oct 11, 2023 -

Lexus of Pleasanton responded

Thank you donlima179 for sharing your recent experience with our teammates Jim and Joe during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your RCF. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 07, 2023

Always very helpful and keeps us informed verbally and by video, awesome. Always watches over my automotive needs for service and updates More

by raking12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Oct 10, 2023 -

Lexus of Pleasanton responded

Thank you for sharing your experience with our teammate Forrest and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 04, 2023

Purchasing a new car or lease at Lexus of Pleasanton is a satisfying experience. They make the new car experience fun. More

by leebarry01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sekander, Hashim Bishop, DJ San Jaun
Oct 06, 2023 -

Lexus of Pleasanton responded

Thank you leebarry01 for sharing your experience with our teammate DJ, Sekander and Hashim and the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

...
55
...