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Lexus of Pleasanton

Pleasanton, CA

4.9
863 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 863 reviews

October 11, 2024

We received prompt answers to our questions, helpful assistance focused on our priorities and friendly service. More

by benspapa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Severin Ellis: 5-Star
Oct 18, 2024 -

Lexus of Pleasanton responded

Thank you benspapa for sharing of your experience with our teammate Sevrin here at the dealership during your visit. We are excited to be a part of your shopping experience, so please feel free to let us know if we can do anything to assist! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 11, 2024

Service adviser Cody Wilson was excellent. Kept me informed and everything went smoothly. Highly recommend More

by malibuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Wilson
Oct 18, 2024 -

Lexus of Pleasanton responded

Thank you malibuer for allowing our teammate Cody and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 10, 2024

We always book our service visits for a time when Jeanette Pettit is available to be our service rep. Lexus of Pleasanton has been our dealership of choice for more than 20 years and Jeanette has bee More

by jnswalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Oct 13, 2024 -

Lexus of Pleasanton responded

Thank you jnswalton for sharing your experience with Jeanette and our service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 10, 2024

I have been coming here for a number of years and have never had an unpleasant experience, staff always goes above and beyond for me. I recently had Jeanette Pettit as my service advisor and she was simpl More

by philsasl48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Oct 13, 2024 -

Lexus of Pleasanton responded

Thank you philsasl48for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 09, 2024

There's a closer Dealership but I drive 45 minutes to receive the outstanding services at Lexus Pleasanton. AND ITS WORTH IT! Bonus: Jeanette knows cars and speaks to me so that I know my car and what More

by ceemerch369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Oct 13, 2024 -

Lexus of Pleasanton responded

Thank you ceemerch369 for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 05, 2024

Lexus of Pleasanton is the #1 dealership in the East Bay! . Big kudos to Jeanette Pettit, Forrest Yee, Jim Burke (service manager) and Scott (technician). These guys go the extra mile. I've been coming to s More

by gquanto
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Forrest Yee, Jim Burke
Oct 11, 2024 -

Lexus of Pleasanton responded

Thank you gquanto for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Jeanette, Forrest, Jim and Scott to be a part of your Lexus ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 05, 2024

Lexus of Pleasanton is the #1 dealership in the East Bay! . Big kudos to Jeanette Pettit, Forrest Yee, Jim Burke (service manager) and Scott (technician). These guys go the extra mile. I've been coming to s More

by gquanto
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Forrest Yee, Jim Burke
Oct 11, 2024 -

Lexus of Pleasanton responded

Thank you gquanto for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Jeanette, Forrest, Jim and Scott to be a part of your Lexus ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. Regards, Your Team @ Hendrick Lexus of Pleasanton

October 02, 2024

The service department is superior to any I have visited. Alex, our advisor was so helpful and followed through with my concerns. Dan met me at my car when I drove in and gave me immediate attention and as More

by NH
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cerdan and Dan
Oct 05, 2024 -

Lexus of Pleasanton responded

Thank you NH for sharing of your recent experience with teammates Alex and Dan during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 01, 2024

Outstanding service writer. Jeanette is a real pro and pleasant to work with. She kept me well informed all the way through the process. More

by gemotley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Oct 05, 2024 -

Lexus of Pleasanton responded

Thank you gemotley for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 29, 2024

Forrest and Nick helped me out and they were professional and friendly. They got me in and out and the communication was on point. More

by amyhan6984
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Forrest Yee
Oct 05, 2024 -

Lexus of Pleasanton responded

Thank you amyhan6984 for allowing us to earn your business and for sharing of your experience with our teammates Nick and Forrest and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

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