Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Pleasanton

Pleasanton, CA

Overview
Reviews
4.9
1,043 Reviews
Call Dealership (877) 554-5927
View Awards

4345 Rosewood Dr

Pleasanton, CA

94588

Directions

By Type

Showing 1,043 reviews

December 26, 2023

Forest Yee in the service department is attentive, kind, responsive, and makes bringing the car in easy. More

by izpamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Report | Print
Dec 28, 2023 -

Lexus of Pleasanton responded

Thank you izpamp for allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 23, 2023

Mr. Sevrin was very courteous, patience and polite which made the entire process easier and faster More

by BK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mr.Sevrin, Mr. Syed, DJ San Jaun
Report | Print
Dec 28, 2023 -

Lexus of Pleasanton responded

Thank you BK for sharing of your experience our dealership and with teammates DJ, Ellis and Syed. We appreciate the opportunity to earn your business with your new vehicle purchase and looking forward to becoming a part of your ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 23, 2023

I am always impressed with the Service Reps here. They are familiar with all the equipment features and can explain the service purpose. If there is ever a question about what the Maint team did, the More

by bill_payer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit, Gary Chan
Report | Print
Dec 28, 2023 -

Lexus of Pleasanton responded

Thank you bill_payer for sharing your experience with our teammates Jeanette and Gary and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 22, 2023

Mick Palermo was friendly, courteous, and professional. He kept me informed of the progress of the service as I was waiting for the car and advised me on tire selection as mine need replacing. I will defin More

by kmdoerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palermo
Report | Print
Dec 28, 2023 -

Lexus of Pleasanton responded

Thank you kmdoerr for sharing your recent experience with our teammate Mick during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 22, 2023

The delar was very friendly and helpful I recommend this place to buy a car More

by Rajesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Rose, Jeremey Halden, Michael Diep, DJ San Jaun, Tom Ditzig, Austin Johnson
Report | Print
Dec 28, 2023 -

Lexus of Pleasanton responded

Thank you Rajesh for sharing of your experience with our teammates Rick, Jeremy, Michael, DJ, Tom and Austin here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 20, 2023

I enjoy my experience at Lexus of Pleasanton. My Salesman, Jesus Ayala was great. He was friendly and extremely patient. I was not planning to buy right now, but Jesus explained every thing and s More

by dorobin7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Ayala
Report | Print
Dec 23, 2023 -

Lexus of Pleasanton responded

Thank you dorobin7 for sharing of your experience with our teammate Jesus here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 19, 2023

They have a great service advisor in the name of Jason P. Always professional courteous, and knowledgeable More

by Sunny_o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you Sunny_o for sharing your experience with our teammate Jason and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 19, 2023

I have had a smooth and positive experience. Trust the quality of the service. Nick is professional and friendly. More

by Xinjianlu9
Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you Xinjianlu9 for allowing our teammate Nick and our service team to provide maintenance for your Lexus and for sharing feedback of your dealership experience. We are proud to be a part of your Lexus ownership, so please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

December 18, 2023

A very positive experience working with Jimmy Bounthapanya. Jimmy followed up continuously on my inquiry to buy a Lexus 250h and kept following through after the sale closed. Thanks Jimmy. More

by andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Dec 19, 2023 -

Lexus of Pleasanton responded

Congratulations andrew on your new Lexus and thank you for sharing of your experience our teammate Jimmy here at the dealership. We are committed to becoming a part of your Lexus ownership journey, so please feel free to let us know if there are ever any questions about your new vehicle! Regards, Your Team @ Hendrick Lexus of Pleasanton

December 18, 2023

Mick is great to work with very respectful and professional he defiantly knows what customer service is outstanding service. Thank you Mick Al and Lilia Sanchez More

by allans_1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Palemo
Report | Print
Dec 21, 2023 -

Lexus of Pleasanton responded

Thank you allans_1966 for sharing your experience with Mick in our service department. We appreciate allowing us to earn your business and to keep your Lexus performing at its best. We are committed to providing the best possible experience, so please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

1
...
48
49
50
...
105