Lexus of Pleasanton

Not what I expected when I took my car in for service. Mick Palermo went above and beyond to take care of my car and recognize my loyalty to Lexus of Pleasanton. Good experience with great customer servic Mick Palermo went above and beyond to take care of my car and recognize my loyalty to Lexus of Pleasanton. Good experience with great customer service and timely communication. More

What good is an appointment if you are on time and the service dep't. takes vehicles as they arrive? It too 1 hr. 15 min to wait to speak to an advisor. service dep't. takes vehicles as they arrive? It too 1 hr. 15 min to wait to speak to an advisor. More

If you want a no-hassle process end-to-end, then I highly recommend purchasing your New Vehicle here at Lexus of Pleasanton. I want to express my utmost satisfaction and gratitude for the exceptional serv recommend purchasing your New Vehicle here at Lexus of Pleasanton. I want to express my utmost satisfaction and gratitude for the exceptional service provided by Chris King during my recent car-buying experience at Lexus of Pleasanton. Chris King truly went above and beyond in ensuring a smooth, enjoyable, no-hassle process. Chris’ extensive knowledge of the vehicles, coupled with a genuine commitment to understanding my needs, played a pivotal role in helping me make an informed decision. Chris King demonstrated exceptional professionalism, patience, and an unwavering dedication to customer satisfaction. He even drove the vehicle home to help me surprise my wife with her Christmas gift. Moreover, their transparent and honest approach created a trustful atmosphere, making the entire purchasing journey a positive one. Chris King possesses excellent communication skills, ensuring that I was well-informed at every step, and they went out of their way to accommodate my preferences. I wholeheartedly recommend Chris King as an outstanding sales professional and Michael Lorenzo as an outstanding finance personnel. Their dedication to excellence and customer-focused approach undoubtedly make them an asset to their team. I am confident that anyone who engages with Chris King and Michael Lorenzo, will experience the same level of exceptional service that I did. Thank you for employing such a remarkable individuals who truly understands the essence of outstanding customer service. More

Great experience, friendly service person, timely completion, great support and communication's, excellent, informative service visit completion, great support and communication's, excellent, informative service visit More

Lexus of Pleasanton is absolutely the best. I brought my car in for service and found out I needed a bunch of work. That’s where Darlene introduced me to Josh at first he just apprised my car b I brought my car in for service and found out I needed a bunch of work. That’s where Darlene introduced me to Josh at first he just apprised my car but then talking with him and seeing how nice he was I started looking for a car. The car was a little bit higher then I was hoping for but knowing I have Lexus of Pleasanton on my back I feel like I can’t trust the car. Shadya, Josh and darlen are the best. If you need service sales or anything else ask for them. They actually care for their customers and make you feel like family. More

Nick Wilson is always helpful with my car service. If you any help with car services he is the guy to go too. If you any help with car services he is the guy to go too. More

Nicholas Wilson, always take good care of me when I bring my car in for service. my car in for service. More

I have been a customer for over 10 years i can always count on Nick Wilson with any car issues count on Nick Wilson with any car issues More

I was working with Shane Sorge, he did answer all our questions, walked us through the process of purchasing a new Lexus & made our experience very enjoyable. questions, walked us through the process of purchasing a new Lexus & made our experience very enjoyable. More

Experienced the usual 5 star plus treatment for this visit. Drew is among your most excellent service representatives visit. Drew is among your most excellent service representatives More